CUSTOMER SERVICE REPRESENTATIVE (US Account) 1 Day Process
mariecarla
PExer
Job Description
iGen is looking for action-oriented, motivated individuals who believe in giving clients one-on-one support and genuinely care about the success of our clients and our team. Successful candidates will be responsible for responding to customer inquiries about invoices and taking actions on customer online payment experience issues.
Responsibilities
Reply to questions about website and invoices via phone and email. Provide guidance through the online registration and payment processes.
Address and resolve questions regarding account
Utilize a variety of software programs to resolve customer inquiries
Ensure client satisfaction is maintained at 95%
Resolve all client tickets in a timely manner
Ensure all tasks are completed by the due date
Qualifications
2+ years experience in CS, payments or web industry
College diploma or equivalent
Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen and interpret customer needs
Proficiency in basic math with ability to compute collection amounts
Excellent time-management, organizational and prioritization skills
Keen eye for detail and high level of accuracy
Flexibility with full time schedule including shift assignments on weekends/evenings
Experience working under pressure in a high volume environment while maintaining standards for productivity, quality and service
Basic knowledge of Excel and website browsers (IE, Chrome, Firefox, Safari)
Preferred Qualification
Prior experience with US customers
If interested, you may send your most updated resume to [email protected] or you may contact 09175589956
iGen is looking for action-oriented, motivated individuals who believe in giving clients one-on-one support and genuinely care about the success of our clients and our team. Successful candidates will be responsible for responding to customer inquiries about invoices and taking actions on customer online payment experience issues.
Responsibilities
Reply to questions about website and invoices via phone and email. Provide guidance through the online registration and payment processes.
Address and resolve questions regarding account
Utilize a variety of software programs to resolve customer inquiries
Ensure client satisfaction is maintained at 95%
Resolve all client tickets in a timely manner
Ensure all tasks are completed by the due date
Qualifications
2+ years experience in CS, payments or web industry
College diploma or equivalent
Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen and interpret customer needs
Proficiency in basic math with ability to compute collection amounts
Excellent time-management, organizational and prioritization skills
Keen eye for detail and high level of accuracy
Flexibility with full time schedule including shift assignments on weekends/evenings
Experience working under pressure in a high volume environment while maintaining standards for productivity, quality and service
Basic knowledge of Excel and website browsers (IE, Chrome, Firefox, Safari)
Preferred Qualification
Prior experience with US customers
If interested, you may send your most updated resume to [email protected] or you may contact 09175589956