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CUSTOMER SERVICE REPRESENTATIVE (US Account) 1 Day Process

Job Description

iGen is looking for action-oriented, motivated individuals who believe in giving clients one-on-one support and genuinely care about the success of our clients and our team. Successful candidates will be responsible for responding to customer inquiries about invoices and taking actions on customer online payment experience issues.


Responsibilities

• Reply to questions about website and invoices via phone and email. Provide guidance through the online registration and payment processes.
• Address and resolve questions regarding account
• Utilize a variety of software programs to resolve customer inquiries
• Ensure client satisfaction is maintained at 95%
• Resolve all client tickets in a timely manner
• Ensure all tasks are completed by the due date


Qualifications

• 2+ years experience in CS, payments or web industry
• College diploma or equivalent
• Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen and interpret customer needs
• Proficiency in basic math with ability to compute collection amounts
• Excellent time-management, organizational and prioritization skills
• Keen eye for detail and high level of accuracy
• Flexibility with full time schedule including shift assignments on weekends/evenings
• Experience working under pressure in a high volume environment while maintaining standards for productivity, quality and service
• Basic knowledge of Excel and website browsers (IE, Chrome, Firefox, Safari)


Preferred Qualification

• Prior experience with US customers

If interested, you may send your most updated resume to [email protected] or you may contact 09175589956
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