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Training for Store Frontliners

SEMINAR TITLE: Training for Store Frontliners
DATE: November 21, 2014
TIME: 9:00 am - 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
ORGANIZER: BusinessCoach Inc.

Overview

Store frontline employees are the people behind the counter, on the phone or those interacting with customers. They possess a large measure of control over the customer experience. Enhancing their respective expertise provides a huge impact on the company’s success.

These are the employees working in stores such as fast food chains, department stores, bookstores, specialty clothing store, groceries, and cell phones or electronics stores.

Objectives

• To identify the functions and responsibilities of the store frontliners.
• To improve selling skills and how frontliners should present themselves to customers.

Who Should Participate

• Store Personnel/Specialist
• Retail Store Sales Associates
• Cashiers
• Service Crew

Key Topics

I. What is a store front liner
II. Functions and responsibilities
III. Types of stores
IV. Excellence in service means profit
V. Understanding customers
VI. Winning work attitude
VII. Ability to sell
VIII. Merchandise display / Store set-up
IX. Communication skills
X. Product knowledge
XI. Cash handling
XII. Importance of inventory
XIII. Team management
XIV. Role playing, games and exercises

SEMINAR FEE: PhP 3,000.00 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
RESERVATION: Phone reservation is required. Please call telephone 727-5628, 727-8860 or 225-7348.
SCHEDULE: Schedule may change without prior notice. Please call to confirm seminar schedule.

For more information, schedules or to see other business opportunities, Click Here>>> Business Seminars
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