Person with disability and dog aide refused entry to mall

peasantpeasant perfect in every way ✭✭
http://www.rappler.com/move-ph/67569-people-disability-service-dog-mall-access

MANILA, Philippines – Are private establishments in the Philippines friendly and considerate to the needs of people with disability?

Viral photos of a disabled person and a dog who were denied access to a mall seem to prove otherwise.

Incident

In a Facebook post dated August 27, Michael Magtajas posted photos of a foreigner and his pet being led outside of the mall premises by cops.

“May nakita kaming foreigner. Gusto niyang pumasok sa mall. Hindi siya pinapasok kasi may pet siyang dala (We saw a foreigner who wanted to get inside the mall. He wasn't allowed inside the mall because he has a pet with him),” Magtajas shared.

On Wednesday, August 27, Mark Cohen and Happy, his dog, went to Robinsons' Mall Dumaguete for some business transactions.

However, the guards intercepted Cohen and Happy's entry to the mall supposedly in observance of a mall rule that disallows pets inside the establishment.

Certified assistance dog

But Happy is more than a pet for Cohen.

A medically-certified person with disability, Cohen is struggling with a "neurological disorder with variant symptoms similar to epilepsy, Parkinsosnism, and sensitivity to changes in the environment such as temperature and intensity of light." Happy, a certified assistance dog, helps mitigate the effects of his disability.

“I have [learned] to live with my disability, do take medication in a compliant manner, and would be unable to function if I did not have my certified Assistance Dog 'Happy' as my companion,” Cohen shared.

Cohen showed all his papers to the guard certifying that Happy is a service dog and that he is a medically-certified person with disability.

However, the security guards claimed that they cannot decide on the matter. According to the them, the decision on whether to allow Cohen and Happy inside the mall lies with the mall officials in Manila.


According to Cohen, he waited for over an hour outside the mall for a representative or official to respond to his case but nobody accommodated him. In the absence of feedback from the mall's management, Cohen lay beside the mall's door in quiet protest, for his rights.

"I'm not seeking any financial, disciplinary or public apology from Robinsons. I am simply doing this to raise public awareness," Cohen explained.

Cohen and Happy were then guided by policemen away from the mall on the grounds of "disturbing the peace"

"It's very unusual for anyone here to see a Guide Dog or an Assistance Dog. People are only starting to realize that there [are] PWDs who need wheelchairs, walkers, white canes, or specially trained and certified assistance dogs," Cohen added.

This isn't the first time Cohen and Happy were not allowed inside the mall. They were also denied entry to the establishment on Sunday, August 17.


So our Magna Carta for PWD is really outdated and needs revision. Sana maisingit nila ito bago ang Anti Selfie Bill nila :lol:

And how dare Robinson's Mall management to blatantly lie and claim the assistance to Mr. Cohen offered by a tenant as their action. :rolleyes:

Comments

  • Phil E. BusterPhil E. Buster Member ✭✭✭
    No matter how many impressive malls and buildings grace the Philippine horizon, the fact remains that the Pinoy mentality is still not as sophisticated as the western counterparts,,or is there?
  • gotta lick itgotta lick it Member ✭✭✭
    there is a thin line between discrimination and the customer's right.





    the mall security has the right uphold the mall policy.
  • BeerhandBopBeerhandBop I Am WHIP ✭✭✭
    parang si homer was denied entry into a movie theater because they are not able to cater to his needs. (no seat could fit his big behind) so they atleast offered him a garbage bag full of popcorns as consolation. which he rightly accepted.

    robinson's could of done the same.. offered him a garbage bag full of popcorns before they shooed him away.
  • gotta lick itgotta lick it Member ✭✭✭
    both sides are at fault. they should have made a compromise. the mall security should have offered extra assistance by accompanying the PWD within the mall without his dog.





    some malls have free wheelchairs for the elderly and PWD.
  • May sakit that could be triggered by changes in temperature and light tapos gusto mo pa ng business transaction sa Mall? Na dati ka nang pinalayas?

    Pasaway ka din eh.
  • ExgirlfriendExgirlfriend I am Supah baby! PExer
    Or punta na lang siya sa mga malls na pwede ang pets, like sa Tiendesitas, and Eastwood.
  • spezspez Member PExer
    In fairness to the sikyus and perhaps even the mall OICs, di pa sila siguro nakakita ng "Certified Assistance Dog", or even "Seeing Eye Dogs" for the blind.

    Have you ever seen them in the Phil? Ako sa US TV shows and movies lang ako nakakita ng ganyan. Mas madalas Seeing Eye Dogs, minsan lang yung mga Assistance Dogs for people who are mobile or can see.

    At most, baka seeing eye dog baka nakakita na sila sa TV, but even then magtataka sila e di naman bulag yung foreigner.

    I started wondering bakit di nga uso dito mga ganyang dogs, until I realized sa Pinas nga pala strong family ties so usually family member ang kasama ng mga handicapped (in some cases for LIFE!). Or they hire someone as assistant. Cheaper than Buying/Training/Feeding a dog. Or some cases Blind people live by themselves-- Ive seen blind people walk on the streets and take a Jeepney with nothing but his walking stick!
  • gotta lick itgotta lick it Member ✭✭✭
    hindi kaya pakawaka siya ng SM laban sa Robinsons.

    SM has a pet policy. you can bring your per as long as it is carried in a pet carrier or bag. they too wont let a leashed pet into their malls.
  • They did the same thing at a Starbucks somewhere in the U.S.


    Starbucks apologizes for not letting woman's service dog into store
    https://tinyurl.com/qdv66db
    Starbucks has apologized to a 24-year-old woman who said she wasn't allowed in a Rochester-area store because she had a service dog. Kaplan suffered a traumatic brain injury in a traffic accident, and the dog helps her cope with memory issues and anxiety. A Starbucks official told Kaplan in an email that he wanted to personally apologize. Per existing law, the dog could not be barred from the facility. In this case, when a Starbucks official found out about the incident he/she emailed the woman right away and expressed her desire to apologize in person.
  • blue_da_looblue_da_loo Member ✭✭✭
    yup, i think ang may fault dito eh ang management ng mall kasi deadma lang sila.
    spez wrote: »
    In fairness to the sikyus and perhaps even the mall OICs, di pa sila siguro nakakita ng "Certified Assistance Dog", or even "Seeing Eye Dogs" for the blind.

    Have you ever seen them in the Phil? Ako sa US TV shows and movies lang ako nakakita ng ganyan. Mas madalas Seeing Eye Dogs, minsan lang yung mga Assistance Dogs for people who are mobile or can see.

    At most, baka seeing eye dog baka nakakita na sila sa TV, but even then magtataka sila e di naman bulag yung foreigner.

    I started wondering bakit di nga uso dito mga ganyang dogs, until I realized sa Pinas nga pala strong family ties so usually family member ang kasama ng mga handicapped (in some cases for LIFE!). Or they hire someone as assistant. Cheaper than Buying/Training/Feeding a dog. Or some cases Blind people live by themselves-- Ive seen blind people walk on the streets and take a Jeepney with nothing but his walking stick!
  • BeerhandBopBeerhandBop I Am WHIP ✭✭✭
    the sekyus would lose their jobs if they let the blind man in.

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