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It's final: airline ticket refunds, rebooking allowed by June 15

MANILA, Philippines - Starting June 15, domestic airlines face suspension and fees if they bump off passengers from an overbooked flight and disallow refunds and re-booking of airline tickets.

This final order was imposed by the Civil Aeronautics Board (CAB) after considering the numerous consumer complaints against local airlines that have been aggressively expanding flight frequencies and offering promotional fares in the past years.

This marks the first time the CAB amended its 40-year old regulation on compensation for denied boarding and delayed or cancelled flights.

The CAB first issued these orders last May 4. Following required consultation process with stakeholders--including representatives of airlines who presented their position papers during a board meeting last May 11--the CAB resolved “to sustain” its orders which will be published on June 1 in a newspaper. As a rule, these CAB resolutions will take effect 15 days after publication.



  • waterwellwaterwell PEx Influencer ⭐⭐⭐
    wow, finally, that's really great news :) and may mabuting naidulot din naman pala ang barretto-santiago-tulfo brawl! LOL
  • ^good news? i don't think so. Low and promo fares are there because of these restrictions. But since these restrictions will be removed expect airlines to jack up their fares in order to survive. IMO this is not a good news.
  • neni0hkneni0hk PEx Veteran ⭐⭐
    ^^agree, and agree with Candice Iyog as well that the state should balance consumer welfare and industry growth. hindi nga nila ma address ang airport expansion, gagawa pa sila ng law that will affect the income flow of LCCs. Kung magiging aware ka lang naman sa ticket terms and abide by it, wala namang problema eh. also, in booking, kailangan factored na din ang delays, kahit anong airline.
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