Can you share your first call experience when you are still a newbie?

virginboy

Can you share your first call experience when you are still a newbie?

I still remember nung nasa t-mob pa ko. first call sa floor, natulala ako bigla sa sobrang takot.

siguro 5 seconds na dead air. lahat ng spiels nakalimutan. My mind went BLANK! Total black out! Pero nung nasa training room kami doing some role play ganadong ganado ako but nung nasa floor na WALA na haha.but it was okay sabi ni TL nadevirginized na daw ako.

Buti na lang hindi masakit.


how about you guys?

mrvladimir

2006

outbound agent for timeshare australia sa epacific-oneglobal

ramdam na ramdam ko na barok ang english ko, sa 4 months kong stay dun... hindi ko na hit ang quota. LOL

virginboy

mrvladimir wrote: »

2006

outbound agent for timeshare australia sa epacific-oneglobal

ramdam na ramdam ko na barok ang english ko, sa 4 months kong stay dun... hindi ko na hit ang quota. LOL

good to hear that. LOL. 1st time mo, sa outbound agad?

msannderstood

WOW. .the first time was funny.
First call and the whole room can hear my nails on the keyboard which was natural if 1) you are TYPING and 2) if you have calls. Ako wala :rotflmao:

olh8red

here is mine....9 years ago.

http://sevenh8reds.wordpress.com/2012/03/12/my-first-call-center-experience/

siegfrid

yung first call ko noon ay ninenerbyos at tuwang tuwa at the same time. ninenerbyos ako syempre baka di ko masagot ang tanong, idiscriminate ako o kaya mag pa supcall but it turned out fine. we have a 14 minute AHT(mejo techy account kasi) pero natapos ko agad within 7mins.

yung first day ko naman sa certification ko, nasabi ko yung dating name ng dating account ko ayun nag hang up si customer akala wrong number. hahahaha

magfc

virginboy wrote: »

Can you share your first call experience when you are still a newbie?

I still remember nung nasa t-mob pa ko. first call sa floor, natulala ako bigla sa sobrang takot.

siguro 5 seconds na dead air. lahat ng spiels nakalimutan. My mind went BLANK! Total black out! Pero nung nasa training room kami doing some role play ganadong ganado ako but nung nasa floor na WALA na haha.but it was okay sabi ni TL nadevirginized na daw ako.

Buti na lang hindi masakit.


how about you guys?

Natawa ako kay TS. My first cc experience was also from T-Mob. I endured a 1-hr call from a Punjabi regarding the Father's Day Promo 2011. Tinanong pa nga ako if ano yung nationality ko. Minsan kasi nakakalito rin yung ads ng T-Mob sa US kaya mejo madaming disputes. After that, mejo nanginginig pa din ako and had several 1 hr calls 'coz I really want to help the customers tapos para di na sila manggulo ng ibang agents. HAHAHA.