BPO | Voice vs. Non-voice Accounts

HelenOli

Guys,

Brainstorm tayo! Would you choose a non voice account over voice account?

What are the pros and cons?

@ Manila Call Center Lifestyle

http://www.facebook.com/pages/Manila-Call-Center-Lifestyle/161067650622086

McKenton

I've tried both long ago on separate occasions. I've observed that most non voice accounts pay less compared to voice accounts. At that time, my verbal communications skills went from above average to just average xD .

Currently, I'm unemployed and I'm looking for an account which can be both voice and non voice because I want to balance my verbal and written communication skills.

batman03

^ pang miss earth naman ang sagot mo brader

non-voice pa din. parang typical na office work lang, yet earning as a CC agent. mahirap din sa una, but then again. lahat naman mahirap sa una

voiced account. given a chance ayoko na bumalik dito. i would prefer a minimum wager job than to go back in this type of work, kahit 30k pa ioffer per cut off

if, like for back office post, and will only require 10% of calls the whole shift, ok lang yun.

HelenOli

Hi again!

Ano ba yung disadvantages sa non voice account? kasi madaming applicant ang may gustong mag aaply dun?

HelenOli

If may time ka, pwede m visit page namin. Currently we're discussing topics on non voice account.

Since you have the experience na, it will be easier for the rest of the members to understand the job description.

@ Manila Call Center Lifestyle

http://www.facebook.com/pages/Manila-Call-Center-Lifestyle/161067650622086

Thanks! See you there!

callcentergenius

Working and earning money from a call center may be good, but working in a BPO company should be your source of pride as well.
Have not you found it yet? it's right here.http://callcenterdaw.wordpress.com/

HelenOli

I found it na. Thanks for sharing.

by the way, do you also have posts regarding non voice accounts?

Can I share it to the other members?

BackOffice

anyone knows anung CC ang hiring ng nonvoice ngayun? thanks

aspiring agent

ano po yung task ng non voice agents? mas mahirap po ba talaga ang voice account? I'm an aspiring cc agent but I'm not fluent sa oral comm, sa written skills naman po ako excellent

tomomi

aspiring agent wrote: »

ano po yung task ng non voice agents? mas mahirap po ba talaga ang voice account? I'm an aspiring cc agent but I'm not fluent sa oral comm, sa written skills naman po ako excellent

Chat or email support. Meron deng data entry. IMO, mas challenging ang voice account. Sa voice account, you need to have at least good communication skill and masisikmura mo mga irate callers :rotflmao:

I think even though na mas mataas sweldo ng voice accounts, mas mataas din ang attrition nya.

kpogi

Handled both Voice & Non Voice
Mas petiks non voice lalo na email support,
minsan makakatulog ka nalang sa antok.

Problema lang may quota kadalasan.
Sa voice, mas mataas offer pero mahirap pumetiks
at pag naiihi ka, o gusto mo kumain bawal kasi you have
to take calls.

Sa non voice pwede ka kumain sa floor, mag browse ng kung ano ano

jonathan_t

I've tried both at pag non voice acct, I found email support was better. It didn't pay as much but was less stressful. Quota lang katapat mo per day pero most of the time, tapos na quota mo bago pa mag end of shift or pwede ka magpahinga whenever as long as ma meet mo quota mo. Yung isa naman ay chat support. Gagawa ka nang illusion na isa lang kausap mo kahit apat na tao. Mababa rin pay nito pero compared sa voice acct na isa isa lang kausap mo, mas stressful yung chat support. Pero depende din. Noon yung chat support ko ay prepaid sim card activation lang. Tapos dinagdagan nila nang mga bagong driver na iba iba process. Madalas mali yung matatype mo sa maling window.

kpogi

Pure Email Non Voice Gaming Account

Process:
Initial Interview
Online Exam
Account Specific Online Essay
Final Interview
Client Interview

Sched:
Shifting

Offer:
14-17k

Location:
BGC Taguig

Contact:
[email protected]

satoshi42

Read this info on working for non-voice......: https://www.comm100.com/blog/live-chat-benefits.html

Averaham

Sa amin pag Voice ka VSA ang tawag means Voice Service Associate, sobrang dali lang, tatawag ka lang sa bank, i coconfirm mo yung loan number, tapos na, hahhahahahaha, sa isang araw. 3 to 6 calls lang hahaha tapos pwede pa kumain sa loob ng prod, dati akong non voice, okay naman ang sahod madali ang trabaho, pero nag try ako sa voice hahaha kahit hindi ako magaling mag english

trustywrench

Pag chat support sa non-voice, kailangan mga limang tabs or active chat and handle ng agent bilang minimum. Minsang umaabot ng sampu. Hindi tulad sa voice na iisang customer lang ang handle at one time. 

IronHandofJustice

Averaham said:

Sa amin pag Voice ka VSA ang tawag means Voice Service Associate, sobrang dali lang, tatawag ka lang sa bank, i coconfirm mo yung loan number, tapos na, hahhahahahaha, sa isang araw. 3 to 6 calls lang hahaha tapos pwede pa kumain sa loob ng prod, dati akong non voice, okay naman ang sahod madali ang trabaho, pero nag try ako sa voice hahaha kahit hindi ako magaling mag english

Buti naman nandyan pa ang program niyo? Usually kapag ganito ka-petiks, magsasara na iyan soon kasi meaning, mas preferred ng client i-route ang calls sa ibang contact center.

IronHandofJustice

trustywrench said:

Pag chat support sa non-voice, kailangan mga limang tabs or active chat and handle ng agent bilang minimum. Minsang umaabot ng sampu. Hindi tulad sa voice na iisang customer lang ang handle at one time. 

Masakit nga sa kamay. Hehehe.

trustywrench

IronHandofJustice said:

trustywrench said:

Pag chat support sa non-voice, kailangan mga limang tabs or active chat and handle ng agent bilang minimum. Minsang umaabot ng sampu. Hindi tulad sa voice na iisang customer lang ang handle at one time. 

Masakit nga sa kamay. Hehehe.

At sa mata sa dami ng mga ka chat. 

bestplace2workhsbc

Good day, I am working at HSBC HDPP Alabang and I am on my 5th year. If you want you can try to apply here and see the difference of working here in HSBC. We have 2 sites in Alabang and in Quezon City. We have local accounts for customer service, collections and sales. We have non voice and chat accounts.
Please send me an email if you are interested at [email protected]

marypisces04

Averaham said:

Sa amin pag Voice ka VSA ang tawag means Voice Service Associate, sobrang dali lang, tatawag ka lang sa bank, i coconfirm mo yung loan number, tapos na, hahhahahahaha, sa isang araw. 3 to 6 calls lang hahaha tapos pwede pa kumain sa loob ng prod, dati akong non voice, okay naman ang sahod madali ang trabaho, pero nag try ako sa voice hahaha kahit hindi ako magaling mag english

ano pong company nyo para matry ko din po mg apply... thanx po.