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Aspring BPO Agents | What you need to learn in the call center industry

What you need to learn in the call center industry. For newbies.


Hi. I'm Berto. I've been in the call center industry for 3 years now. I've been with different companies and I just want to share my experiences about the industry.


If you are planning on applying to a call center and you don't have any idea on what position to apply to just click HERE.


If you want tips before you apply to a call center, you can just click HERE.


If you need tips in answering the question, "Why call center?", just click HERE.


If you have other tips and suggestions for my thread, please leave a comment.

Thanks and happy job hunting!! *okay*
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Comments

  • up..................
  • Hi Berto!

    I find your answers REALLY helpful especially to those who are new in the industry.

    By the way, we created a digital community intended for call center agents. We usually get the same questions and it will be great if you can share with us your expertise. We hope you could join us soon and help us grow!

    Thanks for sharing! =)

    @ Manila Call Center Lifestyle

    http://www.facebook.com/pages/Manila-Call-Center-Lifestyle/161067650622086

    See you there!
  • HelenOli wrote: »
    Hi Berto!

    I find your answers REALLY helpful especially to those who are new in the industry.

    By the way, we created a digital community intended for call center agents. We usually get the same questions and it will be great if you can share with us your expertise. We hope you could join us soon and help us grow!

    Thanks for sharing! =)

    @ Manila Call Center Lifestyle

    http://www.facebook.com/pages/Manila-Call-Center-Lifestyle/161067650622086

    See you there!



    Thanks! :)

    :p
  • afterimage143afterimage143 PEx Veteran ⭐⭐
    Wear decent clothing. I know it's common to see call center applicants wearing t-shirt and jeans. But that still reflects to the personality and character of an applicant. The recruitment team might have the impression that you are not taking your application and the company seriously.

    always remember DRESS to IMPRESS :)

    nice tips MangBerto. kudos!
  • afterimage143afterimage143 PEx Veteran ⭐⭐
    I just want to share this one to you MangBerto and to other as well just-incase only

    COMMON ENCOUTER QUESTION DURING INITIAL INTERVIEW

    1. What is your idea of a call center?
    2. Why do you want to work in a call center?
    3. What was your course in college? Why did you choose that course?
    4. Give one reason why we should hire you?
    5. Give one reason why we shouldn’t hire you?
    6. Why our call center?
    7. What do you know about our call center?
    8. Give me one of your weakness?
    9. What can you contribute to our call center?
    10.Are you applying for a full time or part time?


    TRICKY QUESTIONS

    1. Have you seen a manhole before? Why do you think its shaped like a circle?
    2 If I am blind, how would you describe the color blue to me?
    3. If I were blind, how would you describe the color red to me?
    4. What are you 2 favorite colors?
    5. What glass of water would you choose? Half empty or half full?


    COMMON FINAL INTERVIEW QUESTION


    1. What do you see yourself doing in 6 months to a year from now?
    2. What is your expected salary?
    3. How soon can you start working?
    4. How are you with shifting schedule?
    5. How are you with working on holidays?
    6. How are you with multi-tasking? Tell me more about a situation where you had to multi-task?
    7. Tell me about a time you had to work with someone you didn’t like?
    8. What is career growth to you?
    9. How do you evaluate success in a person?
    10. What is your worst failure?
    11. What is your greatest achievement?
    12. What’s your biggest mistake you have ever made?
    13. What’s the best advice you have received from someone?
    14. What are your strong points?
    15. What are your weak points?
    16. Are you a fast learner?
    17. Cite a situation wherein you had to be a fast learner?
    18. What is customer service for you?
    19. When do you say something is a “Bad Service”?
    20. “The customer is always right” what does this mean to you?
    21. Why we should hire you?
    22. Why we shouldn’t hire you?
    24. What advice can you give today?
    25. What was the first thing you though of this morning?
  • I just want to share this one to you MangBerto and to other as well just-incase only

    COMMON ENCOUTER QUESTION DURING INITIAL INTERVIEW

    1. What is your idea of a call center?
    2. Why do you want to work in a call center?
    3. What was your course in college? Why did you choose that course?
    4. Give one reason why we should hire you?
    5. Give one reason why we shouldn’t hire you?
    6. Why our call center?
    7. What do you know about our call center?
    8. Give me one of your weakness?
    9. What can you contribute to our call center?
    10.Are you applying for a full time or part time?


    TRICKY QUESTIONS

    1. Have you seen a manhole before? Why do you think its shaped like a circle?
    2 If I am blind, how would you describe the color blue to me?
    3. If I were blind, how would you describe the color red to me?
    4. What are you 2 favorite colors?
    5. What glass of water would you choose? Half empty or half full?


    COMMON FINAL INTERVIEW QUESTION


    1. What do you see yourself doing in 6 months to a year from now?
    2. What is your expected salary?
    3. How soon can you start working?
    4. How are you with shifting schedule?
    5. How are you with working on holidays?
    6. How are you with multi-tasking? Tell me more about a situation where you had to multi-task?
    7. Tell me about a time you had to work with someone you didn’t like?
    8. What is career growth to you?
    9. How do you evaluate success in a person?
    10. What is your worst failure?
    11. What is your greatest achievement?
    12. What’s your biggest mistake you have ever made?
    13. What’s the best advice you have received from someone?
    14. What are your strong points?
    15. What are your weak points?
    16. Are you a fast learner?
    17. Cite a situation wherein you had to be a fast learner?
    18. What is customer service for you?
    19. When do you say something is a “Bad Service”?
    20. “The customer is always right” what does this mean to you?
    21. Why we should hire you?
    22. Why we shouldn’t hire you?
    24. What advice can you give today?
    25. What was the first thing you though of this morning?



    WOW!*okay*

    up to now I don't know how to answer TRICKY QUESTION numbers 2 and 3 :depressed:

    Pashare naman kung pano sasagutin yun.

    THANKS!!
  • Just a thought about tricky ?'s 2 and 3:

    Tell the blind person that you honestly can't describe it. I'm sorry but I can't describe it to you, but it is a type of color that I wish you would be able to see and experience."

    It like a caller that has a question which is honestly not within your scope of knowledge. I'm sorry but I have no idea about it, but is there anything else I can help you with?

    Just a straight and honest answer...

    :D Or sometimes...if you don't know what to do...just push the "Release" button!!! :D

    (Malamang tanggal ka pag-nahuli ka ng QA...):lol:

    ENJOY!!!*okay*
  • afterimage143afterimage143 PEx Veteran ⭐⭐
    based sa recruitment specialist na nakausap ko...sa mga tricky question there's no right or wrong answer.. need mo lang talaga sumagot agad para malaman nila kung gano ka kabilis sumagot at mag-isip..
    sa question 2 or 3? just think of something na pede mag-describe sa ganun kulay...
    like for blue = sky, ocean, sea etc..
    for red = blood etc


    @thom_yorke

    yeah..tama ka din dyan.. kaya sabi nga talaga nila there's no right or wrong answer.. kakalito lang talaga sagutin mga tricky question
  • learn how to save and invest your money
  • thom_yorke wrote: »
    Just a thought about tricky ?'s 2 and 3:

    Tell the blind person that you honestly can't describe it. I'm sorry but I can't describe it to you, but it is a type of color that I wish you would be able to see and experience."

    It like a caller that has a question which is honestly not within your scope of knowledge. I'm sorry but I have no idea about it, but is there anything else I can help you with?

    Just a straight and honest answer...

    :D Or sometimes...if you don't know what to do...just push the "Release" button!!! :D

    (Malamang tanggal ka pag-nahuli ka ng QA...):lol:

    ENJOY!!!*okay*



    wapak. isisigaw na lang bigla yung last name mo sa floor.

    "BERTO!!! ba't mo nirelease yung huling tawag mo!!" yari...


    salamat sa pagsagot sir! dapat pala honest lang.

    anyway, pasagot naman guys nung poll sa article. salamat!!

    click HERE
  • I just want to share this one to you MangBerto and to other as well just-incase only

    TRICKY QUESTIONS

    1. Have you seen a manhole before? Why do you think its shaped like a circle?
    2 If I am blind, how would you describe the color blue to me?
    3. If I were blind, how would you describe the color red to me?
    4. What are you 2 favorite colors?
    5. What glass of water would you choose? Half empty or half full?



    Need additional information naman how to answer this questions. Hindi ako sure kung spontaneity lang ba ang goal ng interviewer o may pag ka psychological ba yung tanung?

    Thanks!
  • afterimage143afterimage143 PEx Veteran ⭐⭐
    I-googled the answer for this tricky question hehehe

    1. 1. Have you seen a manhole before? Why do you think its shaped like a circle?
    - It's so it never falls in the hole. The radius of the manhole cover is greater than the radius of the manhole. Therefore, it can never fall in. Any other shape (square, triangle, decagon, etc.) can


    What glass of water would you choose? Half empty or half full?

    - You cannot "fill" to make anything "Full" unless you have an empty glass. knowing it was empty first, you could easily say its half empty. It was empty first.Ok now it has water in it. only half. it aint half full unless it started full, then was emptied some. but you normally recieve half of what youre looking for. Scientifically, its half empty.
  • I-googled the answer for this tricky question hehehe

    1. 1. Have you seen a manhole before? Why do you think its shaped like a circle?
    - It's so it never falls in the hole. The radius of the manhole cover is greater than the radius of the manhole. Therefore, it can never fall in. Any other shape (square, triangle, decagon, etc.) can


    What glass of water would you choose? Half empty or half full?

    - You cannot "fill" to make anything "Full" unless you have an empty glass. knowing it was empty first, you could easily say its half empty. It was empty first.Ok now it has water in it. only half. it aint half full unless it started full, then was emptied some. but you normally recieve half of what youre looking for. Scientifically, its half empty.


    eh yung mga naunang tricky qurstions, may idea ka?
  • *questions
  • I am a shoddy dresser and i am with the belief that what i wear during an interview is not a major factor why my employers have hired me. maybe at first iisipin ng interviewer "ganda naman ng polo shirt nito" tapos nung nagsalita na yung aplikante "sana naging polo shirt ka na lang. ang sama mo mag english". a dress is something you wear. what you say during an interview is the deciding factor.
  • I am a shoddy dresser and i am with the belief that what i wear during an interview is not a major factor why my employers have hired me. maybe at first iisipin ng interviewer "ganda naman ng polo shirt nito" tapos nung nagsalita na yung aplikante "sana naging polo shirt ka na lang. ang sama mo mag english". a dress is something you wear. what you say during an interview is the deciding factor.

    I know sir, but still dressing right for an application really gives a positive impression to the interviewer. From the moment you stepped in the room and sit for the interview, that person will judge you based on everything you say, you look, and act.

    Dahil tao lang yung mga interviewer, may tendency pa din silang magkaron ng negative impression lalo na sa mga taong mukha hindi serious sa pag aaplay. May chance na sa kaliit liitang mali niya eh ikasabit niya dahil sa negative na impresyon na nakuha niya sa umpisa pa lang.

    Mas nakikita kasi ng recruitment ang sincerity ng aplikante sa pag aaplay kapag naka japorms sila.

    (Hindi ako nakikipag talo sir ah, peace tayo.) *peace*
  • no worries mang berto. ako kasi i am not into fashion. i wear anything as long as it fits. hindi rin kasi ako nag iinvest sa mga mamahaling damit kasi yung mga daga at langgam lang sa bahay ang nakikinabang. hehehe.
  • Hello, ask lang ako about hazard pay. diba mas malaki ito pag mas malayo bahay mo? im from laguna pa kasi, pero i plan to have an apartment/dorm/bedspace. Pero di ko sasabihin para mas malaki yung hazard pay. ok lang ba yun?
  • Granpulse wrote: »
    Hello, ask lang ako about hazard pay. diba mas malaki ito pag mas malayo bahay mo? im from laguna pa kasi, pero i plan to have an apartment/dorm/bedspace. Pero di ko sasabihin para mas malaki yung hazard pay. ok lang ba yun?

    wala po ko idea sa hazerd pay kasi wala ganyan sa mga company na pinasukan ko before. san ba yan? :naughty:
  • MangBerto wrote: »
    wala po ko idea sa hazerd pay kasi wala ganyan sa mga company na pinasukan ko before. san ba yan? :naughty:

    hehe wala panaman, just in case lang. saka transpo allowance din.
    kugn mag cacallcenter kasi ako, for sure mag aapartment ako at as much as possible walking distance lang :D. Baka kasi pag sinabi ko walking distance lang ako nakatira, e hindi ako bigyan ng transpo allowance at hazard pay, sayang din yun pandagdag bayad sa rent:bop:

    btw magkaiba ba yung night shift at graveyard shift?:confused:
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