Lawmaker Finally Notices The Unfair Labor Practices Done By Call Center Employers

AAA2010

Finally, a lawmaker notices the unfair labor practices being done by Call Center Employers.



Let's hope and pray that something will be done to address the exploitation being done by these greedy employers na ang tanging nasa isip lang ay kung papaano nila ma-maximize ang profit nila.



Please read:

http://bendzg.com/ramblings-rants/politics/the-call-of-call-center-agents/

nhol026

Huwaw! may nakapansin sa mga paghihirap ng isang call center agent at kung gaano lapastanganin ng mga dayuhang kumpanya ang labor laws ng pilipinas.

Ayos na sana... pero mukang sa isang privilege speech lang nagtapos ang lahat.

Ayos na sana at maganda ito kung nagtuloy-tuloy....

last year pa pala nangyari "Posted by Bendz - On September 6th, 2009". Kunsabagay baka meron pang maglakas loob na magsalita....sana.

House Bill 6921 or an “Act Ensuring the Welfare & Protection of Business Process Outsourcing (BPO) Workers and the Recognition of Their Rights as Provided For in the Labor Code of the Philippines” - pumasa ba ang bill na ito?

lucban10

Ito yung House Bill na pinasa ni Raymond Palatino ng Kabataan partylist.. hati yung reaksyon ng mga ibang ahente ukol sa mga bagay na ito.. siguro mas maganda kung iencourage din natin yung ibang agents na suportahan ito or if amyendahan man, mas maganda..

abtik

mukhang wala pang pangil 'to. Sana magkaroon ng representasyon ang mga call center workers sa congress para naman ma address ang maraming isyu na tila pikit matang tinatanggap ng mga call center reps. Hindi natin maiwasan minsan magtanong sa tuwing may mga bagay na ini implement ang mga employer like force leaves, high attrition due to various company policies etc. May mga BPO company rin clear na nag violate ng mga labor laws. Eto ang mga tinaguriang fly by night call centers. Sinasamantala ang mga taong magaling mag English na wala pang experience at newbie sa industry. Mababa ang training rate (P250.00 per day) pero 2 days *** ang training ay isasabak n sa floor pero ang training rate ay good for 2 weeks. After 2 weeks na wala kang production (na hindi mo naman kasalanan dhil *** kang proper training) ay tatanggalin k at magha hire ng iba pang biktima. Ang masama na attrition kn nga delay pa i release ang check. Eh kung inutang mo ang pinamasahe mo dhil sa akala mo tuloy tuloy kn sa work mo dahil nga sa proud ka dhil npsok ka sa isang call center company na isa plng fly by night company, kawawa ka. Marami pang isyu ang dapat masolusyunan at dapat tutukan ng mga mambabatas. Malaki ang ambag natin sa ekonomiya ng Pilipinas. Kaya dapat alagaan din ang ating kapakanan

Esca_midshift

I read the speech and it looks good but he seemed ill-informed on what BPO really is. Several reasons why we are the 2nd (After India) choice when it comes to outsourcing: 1st - our ability to communicate plus our neutral accent 2nd - slightly higher rate compared to India. Think about this guys. If we are to increase our rates tendencies for these comps will not pick us anymore. It is a bidding type method. Who ever has the cheapest and can deliver quality then that's where they'll go. That is the primary reason why they outsource.

Also, the rates provided by the BPOs are based on the cost of living of the country where they're at.

We should be glad that these foreigners are off shoring their support needs here in our country which is providing millions of jobs for Filipinos with a competitive rate.

What needs fixing is our economy and that's the job of our government.

Haven't you asked yourselves where our overwhelming tax is going? I think that would have been a much more sensible topic that comparing our rates to other countries. It's like comparing rates of nurses here and abroad. - IMHO

AAA2010

Esca_midshift wrote: »

I read the speech and it looks good but he seemed ill-informed on what BPO really is. Several reasons why we are the 2nd (After India) choice when it comes to outsourcing: 1st - our ability to communicate plus our neutral accent 2nd - slightly higher rate compared to India. Think about this guys. If we are to increase our rates tendencies for these comps will not pick us anymore. It is a bidding type method. Who ever has the cheapest and can deliver quality then that's where they'll go. That is the primary reason why they outsource.

Also, the rates provided by the BPOs are based on the cost of living of the country where they're at.

We should be glad that these foreigners are off shoring their support needs here in our country which is providing millions of jobs for Filipinos with a competitive rate.

What needs fixing is our economy and that's the job of our government.

Haven't you asked yourselves where our overwhelming tax is going? I think that would have been a much more sensible topic that comparing our rates to other countries. It's like comparing rates of nurses here and abroad. - IMHO

Did you really read the speech?

You seemed ill-informed on what the main point of the speech really is.

Is the speech about increasing the call center rates? For chrissake, intindihin mo naman ang binabasa mo.

roidrage

Ganda ng speech. They are exploiting us. Filipino's when it comes to communication skills(English) are highly skilled. They are making us work more than what we are being paid for. May mga metrics na napakahirap ma meet to the point na drained ka na talaga bago mo ma-meet yun. Pag di mo na meet, BANG terminated ka.. Dagdag ko pa yung mga huddle/post-shift meetings. Kaya nga sinabing log-out eh yung mga post shift na yan inaabot ng 30mins hindi naman bayad. Kung may gusto silang discuss gawin nila sa time ng shift not after.

babee_gurl

Wow! Great!

Old news Going nowhere

razzle_dazzle

AAA2010 wrote: »

Did you really read the speech?

You seemed ill-informed on what the main point of the speech really is.

Is the speech about increasing the call center rates? For chrissake, intindihin mo naman ang binabasa mo.

I've noticed that pexer, parang walang ibang ginawa kundi mangontra. Hehehe. Tsk. Eh di naman nakukuha yung main point nung topic.

asia2020

nakakatawa naman yung speech na yun... pinagbasehan ang mga surveys na wala namang concrete data about the Philippines. Puro lang salita, wala naman concrete actions or at least proposal. Tapos minaliit pa ang mga taga-call center.

Hay... politicians... pati call center gustong gamitin para sa advancement nila sa kanilang mga corruption deals. Sana wag tayong magpagamit. I suggest everyone read the speech with understanding.

Esca_midshift

AAA2010 wrote: »

Did you really read the speech?

You seemed ill-informed on what the main point of the speech really is.

Is the speech about increasing the call center rates? For chrissake, intindihin mo naman ang binabasa mo.

I did and perhaps that's how I comprehend it. again, that's my opinion.

globeGENOA

lets just be thankful that we have a job..
kCuF the government for the unreasonable taxes..
i got 31k take home salary, my tax was 8k.. go0djob!

talipandas9

globeGENOA wrote: »

lets just be thankful that we have a job..
kCuF the government for the unreasonable taxes..
i got 31k take home salary, my tax was 8k.. go0djob!

Wow 31k! Agent pay ba ito? If yes, saang company ito?

8k for tax....

lunarpanda

some things that i do not agree on that speech:

1) if a person is not an idiot, he/she will read the job description first. if the requirement says "must be willing to work in rotating schedules, weekends, holidays and typhoons" then it's deemed that the you will work during those days and you will accept that personal sacrifices must be made. yung mga nagtatrabaho nga sa mga malls and other private sectors may work din during holidays. if you are not physically and emotionally capable of working in such conditions, then dont even bother applying.

2) READ THE GODDAMN CONTRACT BEFORE YOU SIGN. Pirma ng pirma tapos pag nagkaroon ng problema reklamo ka ng reklamo.

3) metrics are overrated. even non-BPOs have metrics. heck, even our government has issues with metrics. just look at the quirino grandstand hostage taker. he's served the country for many years but one accusation led to his demise. mayor lim is a well-known official but after the hostage crisis, look at him now. ganun din sa call center, kahit makailang awards ka pa as a top agent, mahuli ka lang na nag-release ng isang call or naging irate sa isang customer, pwede ka na matanggal sa trabaho mo.

4) attendance issues dont apply in call centers alone. i've worked for other industries and absences also cause bad records and termination. work ethics apply to all industries.

5) "Naway huwag dumating ang panahon na ang isasagot ng ating mga kabataan sa tanong na What do you want to be when you grow up? ay maging isang call center agent. Anong klaseng mga mamamayan ang mahuhubog ng sistemang ito? Anong klase ng kaalaman ang ating ikikintal sa ating mga kabataan, na siyang mamumuno sa ating bayan? Paano nila paglilingkuran ang bayan kung ang tangi nilang alam ay tumugon sa daing ng mga dayuhan?" all i can say is WTF? MARANGAL na trabaho ang pagiging call center agent. this job is not for everybody and it may not be the best job in the world but we religiously PAY OUR TAXES and BRING FOOD ON THE TABLE. we even give revenues to the government.


I guess the only things I liked about the speech is how a company and the government should regulate rules about mandatory OTs and restroom breaks.

koki_berybad

lunarpanda wrote: »

some things that i do not agree on that speech:

1) if a person is not an idiot, he/she will read the job description first. if the requirement says "must be willing to work in rotating schedules, weekends, holidays and typhoons" then it's deemed that the you will work during those days and you will accept that personal sacrifices must be made. yung mga nagtatrabaho nga sa mga malls and other private sectors may work din during holidays. if you are not physically and emotionally capable of working in such conditions, then dont even bother applying.

2) READ THE GODDAMN CONTRACT BEFORE YOU SIGN. Pirma ng pirma tapos pag nagkaroon ng problema reklamo ka ng reklamo.

3) metrics are overrated. even non-BPOs have metrics. heck, even our government has issues with metrics. just look at the quirino grandstand hostage taker. he's served the country for many years but one accusation led to his demise. mayor lim is a well-known official but after the hostage crisis, look at him now. ganun din sa call center, kahit makailang awards ka pa as a top agent, mahuli ka lang na nag-release ng isang call or naging irate sa isang customer, pwede ka na matanggal sa trabaho mo.

4) attendance issues dont apply in call centers alone. i've worked for other industries and absences also cause bad records and termination. work ethics apply to all industries.

5) "Naway huwag dumating ang panahon na ang isasagot ng ating mga kabataan sa tanong na What do you want to be when you grow up? ay maging isang call center agent. Anong klaseng mga mamamayan ang mahuhubog ng sistemang ito? Anong klase ng kaalaman ang ating ikikintal sa ating mga kabataan, na siyang mamumuno sa ating bayan? Paano nila paglilingkuran ang bayan kung ang tangi nilang alam ay tumugon sa daing ng mga dayuhan?" all i can say is WTF? MARANGAL na trabaho ang pagiging call center agent. this job is not for everybody and it may not be the best job in the world but we religiously PAY OUR TAXES and BRING FOOD ON THE TABLE. we even give revenues to the government.


I guess the only things I liked about the speech is how a company and the government should regulate rules about mandatory OTs and restroom breaks.

Ako I am very thankful sa call center they managed to keep my family afloat kung sino man mag sabi na walang kwenta or napaka baba ng ganitong work try nyo pasukin to. tignan ko kung kayanin nyo basahin ang mga log files na parang walang ending, mga ingrato na customer na walang sawang umaangal or ang manager mo na walang inisip kung hindi un sarili nya.

Luckily dahil din dito sa work na to naka graduate kapatid ko sa college, nakaka kain pamilya ko ng complete at nakaka bili ako ng mga needs ko.

I also am very happy na I got to where I am right now dahil sa "Call center" industry. Oo madami think its a dead end job pero before you judge us pasukin mo muna and tumagal ka ng 2 years

roidrage

+1 to restroom breaks!

Opulen

"But the graveyard shift has become a major source of difficulty and dissatisfaction for a lot of agents as their day-to-day routines are turned upside down. Medical specialists point out that disrupting the body clock can cause manic depression and heart problems.

Weekends and holidays are also rarely off, since the calendar being followed is that of the clients, resulting in very rare family time for married agents. Meanwhile, compulsory overtime or extended time is also prevalent."

Very True!!


Dapat siguro may minimum salary sa call center industry at job security. Gusto ko 3 days rest day.;)

lunarpanda

bottomline is if you dont like the job, then dont take the job. if the painful realizations about the job came late, then quit.

Machinist

Core Problem: Night Shift.
Best Solution: More Days Off.

rubberr_ducky

"But the graveyard shift has become a major source of difficulty and dissatisfaction for a lot of agents as their day-to-day routines are turned upside down. Medical specialists point out that disrupting the body clock can cause manic depression and heart problems.

Di pede ang CC work sa taong yun. Madalang lang ang account na day shift. Ika nga ni lunarpanda ay read the contract.

Weekends and holidays are also rarely off, since the calendar being followed is that of the clients, resulting in very rare family time for married agents. Meanwhile, compulsory overtime or extended time is also prevalent."

Read the contract and everything. Yan ang kapalit ng pag work sa CC industry. Don't like it then marami naman opportunities sa ibang company.

Dapat siguro may minimum salary sa call center industry at job security. Gusto ko 3 days rest day.;)

Minumum Salary (check link below)? 400php sa NCR at mas malaki naman binibigay ng mga CC kasama pa yung kakarampot na night diff.

http://www.nwpc.dole.gov.ph/pages/ncr/cmwr_table.html

slickdevil

lunarpanda wrote: »

some things that i do not agree on that speech:

1) if a person is not an idiot, he/she will read the job description first. if the requirement says "must be willing to work in rotating schedules, weekends, holidays and typhoons" then it's deemed that the you will work during those days and you will accept that personal sacrifices must be made. yung mga nagtatrabaho nga sa mga malls and other private sectors may work din during holidays. if you are not physically and emotionally capable of working in such conditions, then dont even bother applying.

2) READ THE GODDAMN CONTRACT BEFORE YOU SIGN. Pirma ng pirma tapos pag nagkaroon ng problema reklamo ka ng reklamo.

3) metrics are overrated. even non-BPOs have metrics. heck, even our government has issues with metrics. just look at the quirino grandstand hostage taker. he's served the country for many years but one accusation led to his demise. mayor lim is a well-known official but after the hostage crisis, look at him now. ganun din sa call center, kahit makailang awards ka pa as a top agent, mahuli ka lang na nag-release ng isang call or naging irate sa isang customer, pwede ka na matanggal sa trabaho mo.

4) attendance issues dont apply in call centers alone. i've worked for other industries and absences also cause bad records and termination. work ethics apply to all industries.

5) "Naway huwag dumating ang panahon na ang isasagot ng ating mga kabataan sa tanong na What do you want to be when you grow up? ay maging isang call center agent. Anong klaseng mga mamamayan ang mahuhubog ng sistemang ito? Anong klase ng kaalaman ang ating ikikintal sa ating mga kabataan, na siyang mamumuno sa ating bayan? Paano nila paglilingkuran ang bayan kung ang tangi nilang alam ay tumugon sa daing ng mga dayuhan?" all i can say is WTF? MARANGAL na trabaho ang pagiging call center agent. this job is not for everybody and it may not be the best job in the world but we religiously PAY OUR TAXES and BRING FOOD ON THE TABLE. we even give revenues to the government.


I guess the only things I liked about the speech is how a company and the government should regulate rules about mandatory OTs and restroom breaks.

I agree..


Kahit anong trabaho ang pasukin mo, kung pasaway ka naman at hindi sumusunod sa mga alituntunin ng kompanyang pinapasukan mo, hindi ka rin magtatagal..