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call center hopping... bad or good?

sa mga naka-experience na ng kung anu-ano dahil sa pagiging hopper, kwento naman diyan.

i'm thinking na mas malamang na bad ang pagiging hopper. syempre naman. pero masisisi mo ba ang tao kung pag pasok niya sa isang call center eh sobrang iba sa image na nakuha niya before he joined the company. culture shock, disappointment, at kung anu-ano pa. kaya ayun, lipat na siya. tapos sa nilipatan niya, ganun din pala, lipat na naman.

before nag work ako sa outbound center sa libis, ung may sariling building (or inupahan na building for 10 years agad), nung training pa lang namin, napansin ko kung gaano sila ka disorganized. parang walang alam ung ibang officers sa pagpapatakbo ng kumpanya, i left kasi tingin ko walang mangyayari sa akin duon. almost a year after i left, nagkaluko-luko na duon. nagfile daw ng chapter 11 (bankruptcy?). in short, my decision to leave, at least that company, was correct. in a case like this, i think it's valid. but will the company you're applying too consider your reasons?

mahirap din kasi magresearch sa mga call centers bago mo applyan eh. so di din masisisi ang employee kung alis siya from one call center to go to another.

tanong na din, ano ba ung "201 file?" may access ba duon ang lahat ng call centers/companies? kasi may nabanggit sa shell thread na pag call center hopper ang applicant, most likely di nila tatanggapin (whatever).

i'm asking this because i'm at the heels of transferring again to another center (my would be 7th call center).

Comments

  • DI10DI10 PEx Influencer ⭐⭐⭐
    sige kung hanggang tatlo lang good pa kasi pwede ka magdemand ng higher salary pero kung ganyang makakapito ka na e masama na coz they would question ur short stints sa call centers, kung bakit di ka makatagal sa isang company. and baka di na kasi sila maniwala if u reason out na pangit kasi management ng 6 companies na pinasukan mo kasi if that's the case e baka nasa iyo na yung problema at hindi sa companies.
  • in any company, call center or not, one would be at a disadvantage if his or her cv contains multiple stort stints with no apparent professional growth. one or two stints may be okay, but i suggest that one strive to get promoted on the third stint.

    hr recruiters really prefer cvs that show people rapidly going up the ladder, even if they shift companies. hoppign through 5 contact centers as an agent will not reflect well. that smacks of being mercenary (or worse, being incompetent).

    but inspite of all that, i'd have to say that finding top job offers in the market is quite fun.
  • 201 file is the file of an employee in a certain company. there you can find everything: your application form, resume, interview comments, corrective actions you've incurred, and every movement / transaction that you've had while being employed in the company. these files can only be accessed by the hr department, not by all companies.

    when an employee gets separated, his/her files are kept because when other companies do background checks/investigations, the hr department can provide the needed information.
  • Not all companies do background checks/investigations. At Etelecare, a few of my teammates were AWOL or on leave from Peoplesupport and ePLDT or ePerformax. One of them had a disciplinary case at RMH for coming in to work under the influence of alcohol. Either Etelecare doesn't do background checking or it was so in need of agents for our account so it ignored those things.

    I also heard of how some former agents with our then account were able to join other call centers even as they left Etel while they were still covered by the bond/s. *okay*
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