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bad experiences with fitness first?
Charmander
Member PExer
im having problems with the fitness first. sobrang makulit. iv had enough of them so i think its appropriate to post my bad experience.
i started to go to fitness first greenhills because i was invited by my friend. i paid 2550 and they said it is good for 3months. i started jan 20+,2004. at first i thought it was nice. ID scanner. big locker room. lots of equipment. however, when i tried to enter after february started, they did not allow me to. they were asking for my payment for february. i told them i just started 2 weeks ago but they wouldnt listen. they just kept on asking for my payment. i was so pissed. i asked if i could talk to the one who received my payment, cher. after cher talked to the receptionist, i was allowed to enter. she told me they will try to fix my account so i wont be stopped in the entrace next time i visit(note: i didnt hear anyone saying sorry for the inconvience they put me through). on my next visit, it was still the same. i was still blocked. again i called cher. i was allowed to enter and was promised again to have my account fixed for my next visit. sadly, i was blocked again for the third time but this time i didnt have to ask them to call cher because they already recognized me. for my whole stay(until march 22, i was not able to enter the gym without talking to the receptionist, sometimes i had to call cher since not all the receptionists recognize me. sobrang hassle. parang walang kwenta yung id scanner kung kailangan ko pa magpakilala.)
during my stay, i constantly get calls from them. i hate it because they just kept on asking if i can bring some friends to join the gym (and i always said no). sometimes they even call during my class hours. i hate getting spammed in emails. tapos sila tatawag pa sa cell.
my last visit, march 22, i was with my friend. when we arrived the gym was full. all the 20+ threadmills were in use. we werent also able to use any machine because all of them were being used. that dealt the final blow so it became my final visit.it was ok since my membership was supposed to end march 30 anyway. i thought it wud end april 20 since it was supposedly 3months but they said my january counted as a month(daya talaga).
during summer, i was receiving txt messages from them. they texted me every month asking me for my payment for that month. i never replied because it will just waste my txt and my time. lately i started to get those texts more often. twice a week. kapal talaga.
this morning someone from fitness first called me. she was asking for my payment for the month. i told her i dont go to the gym anymore. she asked why and i told her sobrang puno yung gym(kapal talaga sobrang puno na nga kinukulit pa ko). she said sayang naman because computerized daw(she was kinda vague, i think she was referring to their database that sends letters to their members to collect payments, which i received yesterday). she even said hindi daw nacredit sa credit card ko. hello? i paid them in cash when i started. i dont have a credit card.
im not the only one who experienced these problems, i have 2 other friends who also suffered the same thing. im not sure if the ones they referred to the gym also experienced the same.
right now im a new gym(my 2nd, my first gym was fitness 1st) . i can definitely say that their services are not worth my money. in my current gym, there are more friendly trainers and you will rarely experience waiting before you can use a machine.
i just want everyone to know this. i hate it when i see fitness first advertisements. it doesnt say anything about their service. and after the members get traumatized by their bad service, they continue to plague them by doing stuff that only make them look very desperate for more memberships.
anyone who wants to share any experiences? good or bad is fine
i started to go to fitness first greenhills because i was invited by my friend. i paid 2550 and they said it is good for 3months. i started jan 20+,2004. at first i thought it was nice. ID scanner. big locker room. lots of equipment. however, when i tried to enter after february started, they did not allow me to. they were asking for my payment for february. i told them i just started 2 weeks ago but they wouldnt listen. they just kept on asking for my payment. i was so pissed. i asked if i could talk to the one who received my payment, cher. after cher talked to the receptionist, i was allowed to enter. she told me they will try to fix my account so i wont be stopped in the entrace next time i visit(note: i didnt hear anyone saying sorry for the inconvience they put me through). on my next visit, it was still the same. i was still blocked. again i called cher. i was allowed to enter and was promised again to have my account fixed for my next visit. sadly, i was blocked again for the third time but this time i didnt have to ask them to call cher because they already recognized me. for my whole stay(until march 22, i was not able to enter the gym without talking to the receptionist, sometimes i had to call cher since not all the receptionists recognize me. sobrang hassle. parang walang kwenta yung id scanner kung kailangan ko pa magpakilala.)
during my stay, i constantly get calls from them. i hate it because they just kept on asking if i can bring some friends to join the gym (and i always said no). sometimes they even call during my class hours. i hate getting spammed in emails. tapos sila tatawag pa sa cell.
my last visit, march 22, i was with my friend. when we arrived the gym was full. all the 20+ threadmills were in use. we werent also able to use any machine because all of them were being used. that dealt the final blow so it became my final visit.it was ok since my membership was supposed to end march 30 anyway. i thought it wud end april 20 since it was supposedly 3months but they said my january counted as a month(daya talaga).
during summer, i was receiving txt messages from them. they texted me every month asking me for my payment for that month. i never replied because it will just waste my txt and my time. lately i started to get those texts more often. twice a week. kapal talaga.
this morning someone from fitness first called me. she was asking for my payment for the month. i told her i dont go to the gym anymore. she asked why and i told her sobrang puno yung gym(kapal talaga sobrang puno na nga kinukulit pa ko). she said sayang naman because computerized daw(she was kinda vague, i think she was referring to their database that sends letters to their members to collect payments, which i received yesterday). she even said hindi daw nacredit sa credit card ko. hello? i paid them in cash when i started. i dont have a credit card.
im not the only one who experienced these problems, i have 2 other friends who also suffered the same thing. im not sure if the ones they referred to the gym also experienced the same.
right now im a new gym(my 2nd, my first gym was fitness 1st) . i can definitely say that their services are not worth my money. in my current gym, there are more friendly trainers and you will rarely experience waiting before you can use a machine.
i just want everyone to know this. i hate it when i see fitness first advertisements. it doesnt say anything about their service. and after the members get traumatized by their bad service, they continue to plague them by doing stuff that only make them look very desperate for more memberships.
anyone who wants to share any experiences? good or bad is fine
0
Comments
..after a few convesrsation..this is how it ended
fitnessfirst: We open at 6am, but slimmers world (i told him my dad's a member) opens during mall hours
me: Not true, other slimmers world branch opens as early as 5:30am!
fitnessfirst: ah ganun ba? Thank you nalang
:bop:
yeah.... mejo gulat ako kasi when I was having the tour, i asked if the trainers assit the clients, oo naman daw. Pero nung naging member ako, I realized that the trainers will only consistenly assist you if you hire them as personal trainer.
Unlike in my previous gym, (w/c is only 1k per month for student members) wherein you could just thre trainers to assist/spot you
But ung iba naman siguro i-assist ka once u ask for help.
Charmander ung iba naman lagi nag-aassist sayo..baka type ka :glee:
blue_jay_el i have a friend pala who hired a personal trainer. parang hindi nga personal kasi bumabalik lang sa client pag tapos mo na yung sets. parang sinasabi lang kung ano ang next exercise. im not sure nga lang pag totally babantayan ka pag nag free weights ka na since yung friend ko puro machines lang ginagamit. in my current gym naman baliktad, nandun sila while you are doing the set. aalis lang sila sets mo habang nagpapahinga ka which is a lot better. plus im not paying extra for personal training.
ang nangyari, december pa ako nagbigay ng letter of termination sa kanila pero they billed me up to june the following year. bandang march i complained to them about the billings: di biro yun, kasi almost 2thou a month ang bill sa akin... sabi nila i never submitted any termination letter daw. siyempre galit na galit ako, eh kasabay kong mag-submit ng termination letter ang kapatid ko at dad ko. yung sa kanila nag take effect ng february (they have this policy pala na pag mag terminate ka, you have to pay one more month's worth of membership before they terminate your membership... tsk tsk tsk!).
anyway, yung kausap ko dun sabi gumawa raw ako ulit ng letter of termination at ibigay sa kanila. so sige, gawa ako. aba...april i was still billed. i complained again, nagresign na yung dati kong kausap iba na naman kausap ko...sabi "ah baka di pa nareflect sa computer namin kaya na-bill ka uli". double check daw niya, ek ek... so sige. May---na-"bill" na naman ako. grabe na yun. pinuntahan ko na naman sila, inaway ko na kasi napaka inefficient nila. june lang napa-reverse ang charges (worth 3 months ang nireverse nila kahit na dapat eh 4 months worth yon.) di na ako nakipagtalo kasi sawa na din ako at pagod na pero i learned my lesson.
prior to my family's terminating our accounts with them, ang di ko nagustuhan ay: lahat ng holiday, either closed din sila or late sila magbukas at maaga magsara (example: open at 10am, close at 2pm). samantalang iyong slimmers world (where im also a member up to now), mahal na araw at pasko lang sarado, ultimo black saturday may normal aerobics sked na...kahit na dec 24 normal working hours sila, but closed lang ng 2 hours earlier. tama ba naman yun na i pay almost 2thou a month tapos parang mas "masipag magbukas" yung mas "chipipay" na gym.
tapos may issues din sa staff nila...pinagpapasa-pasahan ka, di masyadong marunong ang mga trainers saka either understaffed sila or puro "motivators" ang andun. i was thinking: aba, eh pareho lang ang level or service dito saka sa slimmers...bakit ako nagbabayad ng premium price para dito.
my sister had the same experience as me when she terminated her account a few months after we did. ganun din, nagrequest siya, gawa ng letter...they still continued to bill her for another 2. similar yung hassle na inabot niya sa pagpapa-reverse ng charges.
actually lagi din nila palusot yung hindi nagrereflect sa computer. nung 2nd and 3rd month ko palagi ako di makapasok kasi di raw ako bayad sabi sa computer. pero yung tumawag sila sa kin a few days ago, naging ok yung database nila bigla. alam nila pati yung date kung kelan ako huling nagpunta. parang gumagana lang yung computer nila kapag sila ang magbebenefit, hindi sa customers.
dapat nga di ka nahirapan sa pag terminate mo ng account. sabihin nating hindi nila nareceive yung termination letter mo, they should still be considerate enough to save you all the hassles since they have a record of all your visits including your very last.
fortunately, i had no problems like that when i terminated my fitness first membership at JG Summit Makati. i really made sure when it would be terminated AND i made them sign a received copy - MAY i suggest to everyone to do this. so at least may "laban" kayo.
nway, i was fed up with that branch. it was relatively new, about 3 months old when i joined in but after several months, nagkasira-sira ang locker rooms, puno ang shower, NWALAN ng tubig while i was showering, di ako makapag treadmill and so i decided THIS IS NOT WORTH IT!
and so i switched gyms. i went to THE Spa RCBC. after several months malaman-laman ko magiging fitness first plus na sila, i talked talaga to the sales/receptionist, and they said naman na they wouldn't change their marketing strategy... kasi fitness first parang mass marketing talaga. ang The Spa they keep their rates higher para di masyadong marami people.
about the trainers there (the ones you pay for) they really assist the client and NEVER leave them till the session is over. i never like personal trainers but once in awhile someone comes over and spots me or teaches me how to do it right. friendly staff too.
i'm really glad i switched... grabe para talagang palengke ang fitness first makati!
anyways, i've been a member of fitness first makati for a year already and since i'm a passport member, i can go to the other branches as well. and in that one year, it was only once that i encountered a problem, when i was charged double for a massage treatment i availed. but i immediately reported it to them and was given a discount in my next month's bill. so yun, i guess the key there was i was also prompt in reporting it to them, and di ko rin sila tinigilan until they gave me a definite solution dun sa reklamo ko.
no fitness gym is perfect, as i've heard not so good stories about other gyms. but i still believe that fitness first is still better than the others. i have friends whom i've influenced to switch to FF and so far they're satisfied. if you had a bad experience with one trainer, it doesn't mean that all the trainers are the same. i can mention names like jerry, rommel, ronald, anthony, manel and kristine, all FF-RST trainers who are friendly and helpful. just approach them, they won't bite. i guess i was also lucky to have a membership consultant who was honest and explained everything i needed to know when i enrolled.
i've also seen improvements, at least in the makati branch. they didn't have security guards before, now they have. and new security measures will be implemented this july, because of the alabang incident. there is also a manager's night monthly where you can vent all your complaints, and food is also served.
so yun, i suggest to people like babyguilder, try nyo parin. find it out for yourself. request for a free trial, ask everything. at para di magalit mga kakilala nyo, don't fill-out the referral forms.
NAKEDandSACREDyah, youre right. different gyms (and branches) suffer different problems. the best thing you can do is find the gym with problems that you can deal with and also make sure that you are getting what you paid for. i wasnt able to try other branches, i was stucked with greenhills since dun pa lang hirap na ko pumasok(i always had to call the membership consultant before i could enter).
you are really lucky with your consultant. all i could remember bout the membership terms that she told me was the payment i had to give them and the freebies that i would get everytime i refer a friend.