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cust : can i speak to your supervisor?
agent: may i know the reason why?
cust : no.i wanna speak to your sup now..
agent: (trying to descalate the call)...but i need to know the reason why first so i can ic heck if i will be able to deal with it
cust: it's private...
WOW...STATUS BA ITO SA FB??
cx: How come I do not see any of my friends on my contacts list?
me: Have you already added them to your list?
cx: I do not think so
me: ... (toinks! boplaks!!!)
unang cc ko yun tech support wala pa ko sa hulog
me: May I place you on hold for a minute or two while I check my resources ?
(after 10-20 minutes )
me: Thank you for pleasantly waiting sir
cust: WHAT!!!!!Painfully waiting!!
me: no sir pleasantly waiting..
haha kinabahan ako dun
Yung Senior QA Analyst namin (si Ms. J, na pwede ng icareer ang pagrarapport sa bigwigs/clients), while closing the call with her boss) :
Ms. J: So, before you let me go, let me recap what we talked about.
nakikipagbreak lang? or kumakanta?
Me: Sir, I'll be placing you on hold for about 2 minutes i will be checking further the transaction made
CUSTOMER : Sure.. no problem
****AFter 2 minutes ******
Me: Hi This is Donya! How may I help you?
ME: (oo nga pala! Thank u for patiently waiting dapat!)
: Ohh sorry,,, its been a long day, nwy thank for waiting... (parang walang nangyare lang)
CUSTOMER : sabay tawa... you're funny...
Alam ko pinagtatawanan ng QA ang call na yun hehehe
first callcenter blooper that ive experienced (nesting period)
my wavemate: thank you for calling XXXcompany how can i help you?
cust: excuse me are you an indian?
wavemate: no sir! im from manila philippines!
cust: oh okay. so youre an indian from the philippines!
wavemate: im a person from the philippines!
cust: yea and youre an indian isnt it?
wavemate: no sir no!
ako: (naririnig ko kasi malakas vxi na headset) pare sabihin mo filipino ka.
wavemate: philippines! filipino! manny pacquiao!
cust: oh im so sorry!
after nun nagrapport na sila and CSAT nya yon.
cust: im cancelling my service
me: ill be more than happy to assist you
cust: what? youre not trying to save me from cancelling my service?
me: no sir that is your prerogative. cancelling your service will lessen the burden on your part
cust: ok forget about it. hung up
mga kano talaga ugaling pinoy din e mauutak! pag di binigay gusto cancel agad mananakot! kaya nung retentions ako pag nameet ko na yung quota ko na saved customers talagang di ko na binibigay gusto nila e kasi gagawin nila lahat para utakan ka
Wui bloopers, madami ako nito hehehe
Cust: I'd like to pay my bill.
Me: Sure, how'd you like to process that payment?
Cust: I'm on my way to the <company name> store to pay it by cash.
Me: Ooookayyyyy.... Would you like me to set you up an appointment with this specific <company name> store?
Cust: No, I'm almost there across the street, thank you.
Me: Awesome! *scratches head* will there be anything else that I can help you with.
Cust: None at this moment, you've been very helpful (WTF)
Plus, there were plenty of times where I mispronounced "beach" as "*****" during the first few months I was taking calls, needless to say I made the customer unnecessarily upset.
Also, there's always the awkward moment when I ask the customers for their favorite hobby (for security questions), and they answer "sex". Hahaha, hirap mag react.
Last edited by taongkahoy; Apr 20, 2012 at 09:27 PM.
Just have this early this morning. Pinoy calling from abroad for the confirmation of his flight. We are allowed to speak tagalog if the cx will initiate it. But this kababayan of ours really speaks fluent english with accent pa...
Me: Thank you for calling *****. This is (my name), how may I help you?
Cx: I just want to confirm my flight.
Me: Can I please have your booking reference pls?
Cx: Ok, thats B as in Bravo (fluent english talaga c kababayan), C for Charlie, K for .......... karabaw (carabao)..
Napaisip tuloy ako.
Yung former colleague ko hehe pertaym nya mag calls and cebuana kaya medyo may accent & basta. But she was really nice & ok ugali...
CS: May I please know your username sir?
CUST: Sure, it's "XYZ1234"
(after a few seconds...)
CS: Alright, thanks... Uhmm sir can I hold you for a while while I check your account details? I'll get back to you shortly
CUST: LOL sure, hold me down there.
***The room erupted in laughter
im really not sure kung blooper ba to or rudeness hehe...
i have a former teammate, a girl she received a call...
gurl: thank you for calling keme kemedoo... how may i help you?
caller: are you a facking indian?
gurl: yes im a facking indian, how about you, are a facking american?
caller: fack you b!tch!
gurl: yes im a b!tch and im proud of it!
caller: you have a d!ck!
gurl: yes i have i d!ck and im proud of it, imagine im a girl and i have i d!ck!?
caller: fack you! fack you b!tch!
gurl: (yawns) o, im so bored... is that all you can say?
When a customer wasn't able to give me the right pw of the account, he said to me that he wants me to dance for him. My TL was barging that call and said to me, "ayan... pa-cute kasi yung boses mo. Pinapasayaw ka tuloy."
marami ako nyan.
CSR: welcome to Deals2buy this janet how may i help you?
CUST: what do you say is this? Deal what?
CSR: Dealday sir. D as in dog E as in Eggloo A as in Apple L as in ........(long pause thinking of an L word)
nag walk out na ako dahil na mamatay na ako sa kakatawa.
Agent:A for aplha, B for Bravo, C for Charlie...................... J for Jollibee.
Cust: J for what?!!
Agent: dropped the call.
csr somewhere trying to ask whats wrong w/. the peice he got
me: hi thank u 4 calling how may i help?
cust: you guys sent me a wrong part
me: ohh im sorry to hear that sir,, how wrong is it?
cust: its not the same w/ my old one.
me: what u mean its not the same caN U elaborate it give me specfc details..it sir? is it too long too short too big too think wrong shape wrong size? wrong color and what should it be?
the one you sent me is too short mine's too big..
me: ohh how big it is?
cust: its just bigger than this
" c cust may delivilish laugh"
sa isang collections commpany what i said was totally dffrent coz i was so dreaming
me: hi im calling from **** looking for ms.smith?
debter: what r u calling for
me: im calling about your shoes ma'am sabay hanged up ..
nu ba uung cnsav ko haha
trying to leave a msg on VM,
pls call me back at 092200000000
i gave my cp # instead of company's toll fee damn.. buti d napull out *** recording
masarap kc m2log pag *** kang calls halos haha kaya lagi akong nkk2log sa acc na tohh
CSR: thank you for calling this is janet how can i help you?
CUST: i cannot login into my account. i need help.
CSR: Ok where are you sir?
CUST? what you mean?
CSR: where are you on the website sir?
CUST: im trying to login and i cannot login into my account, says username/password is invalid.
CSR: Ok sir im going to reset your password. please hold
CSR: thank you for holding. sir? sir? you can now login to your account now.
CUST: Ok im in.
CSR: sir? are you inside? are you inside on me now?
Agent after client(name is frank) introduces self: Uhm frank, can i call you frank?
this happened to me in 2007. i think this happens to hoppers. kasi i was from tp (sprint) then moved to sitel (capital one).
first call during capital one nesting. everything went well until the closing spiel....
me: is there anything else i can help you with?
cx: no that's it. thanks man!
me: alrighty then! thank you for calling sprint.... ooops, sorry my mistake. thank you for choosing capital one and i hope you have a great day.
cx: wait! wait! so you handle sprint too?
me: no sir. i uh, uh....<hung up>