Call Center bloopers...... boo boo

snowflower · Dec 8, 2001, 01:24 AM

Hey people! If you are working in a call center or have been to one or a phone operator, just post some funny things that ever happened to you on your work.

Here are some that happened in my office.....

RING RING!
CSA: Thank you for calling (blah... blah... blah...) this is Betty Speking how may I help you?
Caller: Okay, Miss "Peking" I would like an authorization code....
(Gosh, Nagkasundo sila sa surname???? Duh!)

Clmt: (clmt was keyspelling his current location....)
CSA: okay sir, that's A for "Alpha"... M for "Mike".... O for.... for... "OSAMIS?" <-----saang probinsya kaya galing to???

snowflower · Dec 8, 2001, 01:36 AM

Here some more......

CSA: May I have your last name please?
Cust: Smith
CSA: May I have ur first name?
Cust: Terry
CSA: Thank u Mr. Terry!

bet : okay ma'm from what i see here we need to verify your add...do you have a tel num of your neighbor libing in the same street?
cust : what?
bet : ma'm if you have a tel num of your neighbor libing in the same street?

hat_tr1ck · Dec 8, 2001, 01:39 AM

My only blooper while I was a CSO happened while I wasn't even into my first week on the job yet.

A client (a VIP cardholder) called up asking for the available balance on his credit card. I told him that he only had less than a thousand pesos available. Of course he got really pi$$ed.

My booboo? I didn't notice that there was a "-" indicated beside the amount on the computer screen, which meant na he not only had the full credit limit of his card available to him, our company even owed him the almost one thousand pesos I mentioned earlier.

Needless to say, my supervisor had to come to my rescue and explain to the cardholder what just happened. And from then on, I really, really doublechecked the entires on my screen.

Saikee · Dec 8, 2001, 03:31 AM

eto (not my experience, kwento lang sa akin). this person worked as a Metrobank CSA before, but then went to Citibank as a CSA pa rin. so here goes...

Citiphone CSA: thank you for calling Metrobank, this is #### how may I help you?

Client: ....??

Citiphone CSA: hello?

Client: ....uh... I think I have the wrong number.

hehe!

bontistic · Dec 16, 2001, 10:34 PM

here's mine:

>>i hate answering phone calls mainly because i dont know
what to say so I let the others do it.
>>i heard a colleague once...

ring! ring! ring!
Bald: Good morning, thank u for calling Company, this is
Bald, how may I help u?

>>it was my first week in the office and one sunday morning:

ring! ring! ring!

>>i was deciding either to answer the phone or not and i've
decided that since I was alone, I had to do it.
>>i practiced once so that I wont fumble...
>>i said to myself (Good morning, welcome to Company,
this is Bontistic, may I help u?)
>>then when I picked the phone up, i said...

Bontistic: Good morning, this is Company,
welcome to Bontistic, how may I help u?

hehehe

LinuxMandrake · Jan 12, 2002, 08:53 AM

client: my address is 459 quintin drive...
agent: sir, is that Q for cucumber?

drageur · Jan 20, 2002, 08:17 AM

Quote:

Originally posted by bontistic
here's mine:

>>i hate answering phone calls mainly because i dont know
what to say so I let the others do it.
>>i heard a colleague once...

ring! ring! ring!
Bald: Good morning, thank u for calling Company, this is
Bald, how may I help u?

>>it was my first week in the office and one sunday morning:

ring! ring! ring!

>>i was deciding either to answer the phone or not and i've
decided that since I was alone, I had to do it.
>>i practiced once so that I wont fumble...
>>i said to myself (Good morning, welcome to Company,
this is Bontistic, may I help u?)
>>then when I picked the phone up, i said...

Bontistic: Good morning, this is Company,
welcome to Bontistic, how may I help u?

hehehe

hahaha!! i love this one...this is soooo funny!!!

rolling on the floor laughing my a$$ off

pinaysrdbest · Jan 20, 2002, 10:11 AM

my experience: (I worked in a bank)

Banker: Bank's name , this is Clarissa, may I help you?

Caller : Hello, Susan! Susan!

nakikipost_po!! · Jan 20, 2002, 01:23 PM

hir's my experience......

i was kinda new pa noon....barely a month pa lang.....

client: how much will i save with ur service?
CSA: sir, based on the computations that i made, if u switch to our service, we can give u a $75 savings every month!!! .....o di ba?

Una_dagmar · Jun 28, 2003, 02:30 AM

For those working in the call center, I know that at some point o another, you've made some boo-boo's. Wanna share them so we all could have a good, healthy laugh?

bebe_girl702 · Jul 4, 2003, 03:56 PM

these are some of the boo-boo's collected from the floor:

1. Sir, kindly state your first and last name starting off with your area code?

2. Sir, do you happen to remember your first name, please?

3. Agent: So how long the camera?

4. Ma'am, please turn off all electrical appliances within the vicinity of your modem. This might be causing the interference.

5. Customer: So what do I do now?
Agent: Click on the OK button, and now let's keep our fingers crossed....

6. Customer: So are you a boy or a girl?
Agent: Well, let's just say a little bit of both....(Nyah!)

7. Sir, let us not tamper with the Safe mode. It was placed there for a purpose!

8. Customer: Mr. Stanley just stepped out of the house. This is his wife.
Agent: Can you ask him to step back in again, ma'am?

9. Customer: So do I turn the camera over?
Agent: Yes, sir. You would have to turn yourself over. Right, Sir.

amPOGIko · Sep 8, 2003, 09:25 PM

one time ang haba nung sasabihin ko nasabi ko na lang sa huli blahblahblah pweh.

hack__you · Sep 11, 2003, 11:11 PM

tech: sir, i want you to type "restore"...R as in Robert, E as in Echo, S as in...

cust: wait wait wait!!!...How do u spell echo?

=====

tech: sir, type P as in Paul

cust: what?! B as in Ball?

tech: no sir, P as in Peter!

cust: OWWW...B as in Beer!!!

======
American cust: Y as in You! E as in Eco 2 3 1
Indian tech: Y as in U? or Y as in...Y?
American cust: Y as in YOU!! Y starts with a W! reffering to (why)
Indian tech: ok sir, so your service tag in W...E231
American cust: F@#k Y@# m0r0n!! (then hangs up the phone)

aina_crazy_girl · Sep 12, 2003, 02:58 AM

I started out as an agent...

One of my most memorable boo-boo's was recorded and audited by the Q.M. of my former workplace

ONSITE TECH: the customer is not with me right now, but i called in his behalf for a system exchange.

ME: oh okay... would you know if he opened the chassis?

ONSTE TECH: i don't think so... but uh, yeah.. i don't hink he even used it yet. it just came in and it's not working and stuff, y'know?

ME: alright.. so you mean that the system is virtually virginal..uhh. ummm.. i mean, it's still untouched?!!

:P

grabe, tawa nang tawa buong team namin pati Team Leader ko nun.

haaay.. those were the days

burnik78 · Sep 13, 2003, 03:08 AM

WALA NAMANG KACHALENGE CHALENGE ANG WORK NG MGA NASA CALL CENTERS EH...ALL THEY NEED TO DO IS TO SAY HELLO GOODAFTERNOON SIR MAM....BLAH BLAH BLAH...NO NEED TO USE THE BRAIN AFTERALL...ITS ALL THE TONGUE THAT WORKS AND THATS IT...WHAT A BORING PROFESSION.....

***neth_row*** · Sep 13, 2003, 09:23 AM

Talaga lang ha. Eh tignan mo naman sarili mo, hindi ka nagtatrabaho sa call center, pero bakit ganyan ka ka-bobo.

Hindi siguro tinanggap yan sa call center kaya ganyan

firewoman24 · Sep 13, 2003, 01:02 PM

bitter yan di nakapasa sa mga exams hahahah!

_nu_ · Sep 13, 2003, 03:15 PM

From the floor of an outbound program...

customer: I can't do this right now, just call me back ok?

agent: sure sir, I'll text you back

--------

customer: So you're telling me that there's no way I can monitor the minutes I use up?

agent: just look at the clock every time you call!

-------

an agent who wasn't feeling well was sleeping, and was unable to send the disposition of her last call before she fell asleep. her team buddy saw her and called out, '(agent's name)!, send dispo!'

the agent then immediately sent the disposition and went back to sleep. As soon as the next call came in, the agent is startled from her sleep and says "SEND DISPO!"

lech0n 420 · Sep 14, 2003, 01:43 AM

Quote:

Originally posted by burnik78
WALA NAMANG KACHALENGE CHALENGE ANG WORK NG MGA NASA CALL CENTERS EH...ALL THEY NEED TO DO IS TO SAY HELLO GOODAFTERNOON SIR MAM....BLAH BLAH BLAH...NO NEED TO USE THE BRAIN AFTERALL...ITS ALL THE TONGUE THAT WORKS AND THATS IT...WHAT A BORING PROFESSION.....

why don't YOU take a call and find out what's really working...the mouth, or the brain???

and eat some lechon while you're at it.

and dammit, i'm not ashamed to admit my latest blooper...

"MY APOLOGIZE, MA'AM...er...my apologies."

LECHON = LYDIA'S (TM)

leftwinger · Sep 14, 2003, 03:29 AM

Quote:

Originally posted by burnik78
WALA NAMANG KACHALENGE CHALENGE ANG WORK NG MGA NASA CALL CENTERS EH...ALL THEY NEED TO DO IS TO SAY HELLO GOODAFTERNOON SIR MAM....BLAH BLAH BLAH...NO NEED TO USE THE BRAIN AFTERALL...ITS ALL THE TONGUE THAT WORKS AND THATS IT...WHAT A BORING PROFESSION.....

You'll have your taste of boredom soon. You think it's boring? Take a call, or an email ticket, let's see if your brain is usefull at it YOU LOW LIFE!


Dec 8, 2001, 01:24 AM	#1
snowflower Member Join Date: Dec 2001 Location: Metro_Manila	Call Center bloopers...... boo boo Hey people! If you are working in a call center or have been to one or a phone operator, just post some funny things that ever happened to you on your work. Here are some that happened in my office..... RING RING! CSA: Thank you for calling (blah... blah... blah...) this is Betty Speking how may I help you? Caller: Okay, Miss "Peking" I would like an authorization code.... (Gosh, Nagkasundo sila sa surname???? Duh!) Clmt: (clmt was keyspelling his current location....) CSA: okay sir, that's A for "Alpha"... M for "Mike".... O for.... for... "OSAMIS?" <-----saang probinsya kaya galing to???


Jan 20, 2002, 10:11 AM	#8
pinaysrdbest kiwipinay Join Date: Jan 2002 Location: auckland, nz	Re: Call Center bloopers...... boo boo my experience: (I worked in a bank) Banker: Bank's name , this is Clarissa, may I help you? Caller : Hello, Susan! Susan!


Jun 28, 2003, 02:30 AM	#10
Una_dagmar $$ The Real Thing $$ Join Date: Aug 2002 Location: Above and Beyond	Call Center Boo-boo's For those working in the call center, I know that at some point o another, you've made some boo-boo's. Wanna share them so we all could have a good, healthy laugh?


Sep 12, 2003, 02:58 AM	#14
aina_crazy_girl Surviving. Join Date: Jan 2003 Location: Makati	WHEN I WAS AN AGENT PA I started out as an agent... One of my most memorable boo-boo's was recorded and audited by the Q.M. of my former workplace ONSITE TECH: the customer is not with me right now, but i called in his behalf for a system exchange. ME: oh okay... would you know if he opened the chassis? ONSTE TECH: i don't think so... but uh, yeah.. i don't hink he even used it yet. it just came in and it's not working and stuff, y'know? ME: alright.. so you mean that the system is virtually virginal..uhh. ummm.. i mean, it's still untouched?!! :P grabe, tawa nang tawa buong team namin pati Team Leader ko nun. haaay.. those were the days


Dec 8, 2001, 01:36 AM	#2
snowflower Member Join Date: Dec 2001 Location: Metro_Manila	Here some more...... CSA: May I have your last name please? Cust: Smith CSA: May I have ur first name? Cust: Terry CSA: Thank u Mr. Terry! bet : okay ma'm from what i see here we need to verify your add...do you have a tel num of your neighbor libing in the same street? cust : what? bet : ma'm if you have a tel num of your neighbor libing in the same street?


Dec 8, 2001, 01:39 AM	#3
hat_tr1ck Underachiever Join Date: Sep 2000 Location: Nowhere	My only blooper while I was a CSO happened while I wasn't even into my first week on the job yet. A client (a VIP cardholder) called up asking for the available balance on his credit card. I told him that he only had less than a thousand pesos available. Of course he got really pi$$ed. My booboo? I didn't notice that there was a "-" indicated beside the amount on the computer screen, which meant na he not only had the full credit limit of his card available to him, our company even owed him the almost one thousand pesos I mentioned earlier. Needless to say, my supervisor had to come to my rescue and explain to the cardholder what just happened. And from then on, I really, really doublechecked the entires on my screen.


Dec 8, 2001, 03:31 AM	#4
Saikee * grin * Join Date: Mar 2001 Location: New York	eto (not my experience, kwento lang sa akin). this person worked as a Metrobank CSA before, but then went to Citibank as a CSA pa rin. so here goes... Citiphone CSA: thank you for calling Metrobank, this is #### how may I help you? Client: ....?? Citiphone CSA: hello? Client: ....uh... I think I have the wrong number. hehe!


Dec 16, 2001, 10:34 PM	#5
bontistic Member Join Date: Jul 2001 Location: Paranaque	here's mine: >>i hate answering phone calls mainly because i dont know what to say so I let the others do it. >>i heard a colleague once... ring! ring! ring! Bald: Good morning, thank u for calling Company, this is Bald, how may I help u? >>it was my first week in the office and one sunday morning: ring! ring! ring! >>i was deciding either to answer the phone or not and i've decided that since I was alone, I had to do it. >>i practiced once so that I wont fumble... >>i said to myself (Good morning, welcome to Company, this is Bontistic, may I help u?) >>then when I picked the phone up, i said... Bontistic: Good morning, this is Company, welcome to Bontistic, how may I help u? hehehe


Jan 12, 2002, 08:53 AM	#6
LinuxMandrake Indian Pana Kakana-kana Join Date: Oct 2001 Location: Makati	client: my address is 459 quintin drive... agent: sir, is that Q for cucumber?


Jan 20, 2002, 01:23 PM	#9
nakikipost_po!! witch,w/ capital B Join Date: Apr 2001 Location: Metro_Manila	hir's my experience...... i was kinda new pa noon....barely a month pa lang..... client: how much will i save with ur service? CSA: sir, based on the computations that i made, if u switch to our service, we can give u a $75 savings every month!!! .....o di ba?


Jul 4, 2003, 03:56 PM	#11
bebe_girl702 bruised heart Join Date: Jun 2003	these are some of the boo-boo's collected from the floor: 1. Sir, kindly state your first and last name starting off with your area code? 2. Sir, do you happen to remember your first name, please? 3. Agent: So how long the camera? 4. Ma'am, please turn off all electrical appliances within the vicinity of your modem. This might be causing the interference. 5. Customer: So what do I do now? Agent: Click on the OK button, and now let's keep our fingers crossed.... 6. Customer: So are you a boy or a girl? Agent: Well, let's just say a little bit of both....(Nyah!) 7. Sir, let us not tamper with the Safe mode. It was placed there for a purpose! 8. Customer: Mr. Stanley just stepped out of the house. This is his wife. Agent: Can you ask him to step back in again, ma'am? 9. Customer: So do I turn the camera over? Agent: Yes, sir. You would have to turn yourself over. Right, Sir.


Sep 8, 2003, 09:25 PM	#12
amPOGIko Membership Join Date: Jun 2003 Location: six degrees away	one time ang haba nung sasabihin ko nasabi ko na lang sa huli blahblahblah pweh.


Sep 11, 2003, 11:11 PM	#13
hack__you CORNHOLE Join Date: Jul 2002 Location: Metro_Manila	tech: sir, i want you to type "restore"...R as in Robert, E as in Echo, S as in... cust: wait wait wait!!!...How do u spell echo? ===== tech: sir, type P as in Paul cust: what?! B as in Ball? tech: no sir, P as in Peter! cust: OWWW...B as in Beer!!! ====== American cust: Y as in You! E as in Eco 2 3 1 Indian tech: Y as in U? or Y as in...Y? American cust: Y as in YOU!! Y starts with a W! reffering to (why) Indian tech: ok sir, so your service tag in W...E231 American cust: F@#k Y@# m0r0n!! (then hangs up the phone)


Sep 13, 2003, 03:08 AM	#15
burnik78 Member Join Date: May 2002 Location: Metro_Manila	WALA NAMANG KACHALENGE CHALENGE ANG WORK NG MGA NASA CALL CENTERS EH...ALL THEY NEED TO DO IS TO SAY HELLO GOODAFTERNOON SIR MAM....BLAH BLAH BLAH...NO NEED TO USE THE BRAIN AFTERALL...ITS ALL THE TONGUE THAT WORKS AND THATS IT...WHAT A BORING PROFESSION.....


Sep 13, 2003, 09:23 AM	#16
*neth_row* Moderator Join Date: Sep 1999 Location: One Center Court	Talaga lang ha. Eh tignan mo naman sarili mo, hindi ka nagtatrabaho sa call center, pero bakit ganyan ka ka-bobo. Hindi siguro tinanggap yan sa call center kaya ganyan


Sep 13, 2003, 01:02 PM	#17
firewoman24 ain't no pyromaniac Join Date: May 2002 Location: makati	bitter yan di nakapasa sa mga exams hahahah!


Sep 13, 2003, 03:15 PM	#18
_nu_ This space 4 rent Join Date: Nov 2001 Location: Metro_Manila	From the floor of an outbound program... customer: I can't do this right now, just call me back ok? agent: sure sir, I'll text you back -------- customer: So you're telling me that there's no way I can monitor the minutes I use up? agent: just look at the clock every time you call! ------- an agent who wasn't feeling well was sleeping, and was unable to send the disposition of her last call before she fell asleep. her team buddy saw her and called out, '(agent's name)!, send dispo!' the agent then immediately sent the disposition and went back to sleep. As soon as the next call came in, the agent is startled from her sleep and says "SEND DISPO!"