Credit cards - fraud

[BingoWingo]

if that's your route, lakasan mo dibdib mo bro, citibank (actually all credit companies) have a notorious little habit of selling your debt, and yes they do that, ever wonder how the financial crisis of america came to be? and well these people/companies who bought your debt, well they'll be banging down your door, your phone...basically kukulitin ka at gagaguhin. until you cough up the dough.

gaguhin nila ako mas **** naman ako sa kanila. I have been coordinating everything in writing now, pero they dont want to talk pa. Anyhow, wala ako balak umutang sa citibank or any other bank, as I am migrating elsewhere soon. Gusto ko lang maayos itong problem para clear slate ako sa Pinas before I leave.

Am not like other people na utang ng utang tapos di binabayaran.

[bangkeroboy21]

migrating eh? hmm, don't know about that, but that's a game changer no doubt, pero bro keep in mind, international bank yang ulupong na yan.

[Lasdil]

share ko lang, nangyari na rin kasi yan sa mom ko dati,
and it came to a point na narealize niya, it's really her fault losing the card. kaya binayaran nalang niya.
in what way mo nawala yung card. dapat kasi alerto tayo sa mga kagamitan natin.
just imagine na malutong na cash yung nawala mo(let's say the same amount as the thief charged in your card), parang ganun na din yun.

kaya there is no reason na sisihin mo yung bank. merchant siguro pwede pang sisihin. peace!

[bankerII]

migrating eh? hmm, don't know about that, but that's a game changer no doubt, pero bro keep in mind, international bank yang ulupong na yan.

"wala kaming pakialam na taga Citibank New York sa problem
ninyo dyang taga Citibank Makati!"

[bangkeroboy21]

HAHAHA, palibhasa, kung yung mga local banks dito, minsan wala ring pakialaman sa kabilang branch eh.

[BingoWingo]

migrating eh? hmm, don't know about that, but that's a game changer no doubt, pero bro keep in mind, international bank yang ulupong na yan.

to the one who commented this, wala nga kinalaman ang citibank america sa utang mo sa citibank pinas, or citibank australia. Different entities yun eh. Citibank america does not have ties with citibank philippines...

I just came back to the country so I'll be following up my status tomorrow.

[Lolita]

Bingowingo, may I know the status of your case with Citibank?

Same thing happened to me in 2009. 3 of my credit cards were stolen (Citi, HSBC, Bankard) and umabout to almost P200k ang fraud transactions within 3 hours lang.

Until now Citibank is still demanding that I pay for the transactions. Nagmamatigas ako na di ko talaga babayaran. I reply to their demand letters religiously and even to their collection agencies. Nakakapagod nga lang and nakaka-stress.

Hope you can inform me of your next step and if Citibank will be charging back the fraud txns. Thanks.

[BingoWingo]

Bingowingo, may I know the status of your case with Citibank?

Same thing happened to me in 2009. 3 of my credit cards were stolen (Citi, HSBC, Bankard) and umabout to almost P200k ang fraud transactions within 3 hours lang.

Until now Citibank is still demanding that I pay for the transactions. Nagmamatigas ako na di ko talaga babayaran. I reply to their demand letters religiously and even to their collection agencies. Nakakapagod nga lang and nakaka-stress.

Hope you can inform me of your next step and if Citibank will be charging back the fraud txns. Thanks.

Lolita,

sent you a private pm. sorry ngayon ko lang nabasa msg mo. Inaayos pa restructuring now.

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[BingoWingo]

Updating to my case as of December 2010.

True to the word of Kuya Danny, Citibank is notorious with regards to fraudulent usages. They are asking me to pay right now at least 50% of the charges made on my card, I told them I do not have the money, and offered me a 1 yr payment on my card. The thing that irked me the most is that they do not correspond to me, I have to bring this matter every single week to their dispute unit, to which I get an answering machine(your call has been forwarded to ****, and no calls from them)...seems they are ignoring me. Actually to get it over with, I told them I would pay some amount but not 50 percent so that I would end this nightmare, and have this card reconstituted. Its the principle of the thing, but true to peoples opinion from here... the bank always win. I rarely use my card with them now, and yet I am a good client with them paying in full every single due date, and yet they do not want to talk with me. I am planning to close this account if they do not agree on the amount I want to pay(I know some people would say this is stupid on my part, but I want to end this chapter in my life now). They are very arrogant that they want you to talk with them, not the other way around.

Actually they gave their final feedback. I also gave them my final feedback that I would only pay this much, even though it pains me to pay the amount, lesson learned the hard way.

[str8_as]

Hi guys,

I'd just like to ask what I should expect in the following weeks or months to come?

Just last Friday, I received a text from BPI asking to call them and confirm the validity of transactions with my credit card, which I wasn't using at that moment. After calling them, they asked me to confirm if I had made some purchases, which I denied. They then said they would block my credit card and and send me a new card with a new number in around 5 days if I recall correctly. I was asked for my e-mail address and told to sign the dispute letter they would be sending. After receiving the mail and reading the letter, that's when I saw how much was charged to me, over P78,000. I was actually surprised those purchases were able to go through since my regular credit limit is P60,000 plus a S.I.P. limit of P20,000, and considering as well I had already around P5,000 racked up. I signed the dispute letter immediately and sent it back to them right away.

BPI's terms and conditions state that "The use of the lost/stolen CARD shall be for the exclusive account of the Cardholder. However, my CARD was never lost or stolen since I had it all the time.

So what should I expect over the next weeks or months to come? Of course, I don't plan to pay a single centavo for these fraudulent charges or the interest and finance charges that may accumulate from them.

Thanks very much for your responses.

[SuperOnyx]

I'm so sorry for your unfortunate experience. Do you have an idea how your card was fraudulently used? Was it used online? Did you use your card for an online purchase prior the incident? Please keep us updated regarding BPI's action on this. Thanks!

[KuyaDanny]

Expect plenty of questions, and some inconvenience. When your card account accumulates finance charges which don't get paid, that could trigger some automatic procedures such as collection letters and phone calls. These are unavoidable, as they are run by computers, which don't usually deal with exceptions very well. You will need patience explaining to people who haven't been properly briefed.

Think about this - they contacted you and prepared a dispute letter for you to sign. They blocked your credit card and issued you a new one. All of this was done without your asking. If they thought your charges were legit and you owed them, they could have just kept quiet, sent you the bill, and waited for your payment, right?

Give them the benefit of the doubt and let them follow through on their actions. Sometimes, what they do is more important than what they say (on the the contract).

[str8_as]

@ SuperOnyx

Yes, the card was used online. The dispute letter showed 3 purchases made by the thief. Two of them came from Direct Flights, an Australian-based website, as my dispute letter also showed the original transactions were in Australian Dollars, and coverted to Philippine Pesos cost over P60,000 and P17,000 for these two purchases. The third purchase, after I checked the website, seems to be like some kind of chat website. This one cost a "measly" 20 US Dollars, compared to those first two purchases.

Well actually I use my credit card quite often online for iTunes purchases, the latest of which was the previous day prior to these fraudulent transactions. Generally, I try to stay with the big name companies (Apple, Amazon, eBay c/o PayPal) and tend to stay away from those websites that seem kinda "iffy". I don't know if my card was hacked online or if my card was cloned or copied in some establishment where I had used my card, and I'm not stupid to just give out my credit card number to just anyone, so I don't think I can say I was any less careless than the regular credit card user.

@ KuyaDanny

Thanks KuyaDanny, you bring up a very good point. I'm glad they also made the initiative on their part to do the steps they've taken so far. Actually I am already kinda expecting to receive those phone calls should the charges begin to rack up.

Anyway, I guess it's wait and see for now on what other actions that are gonna be taken. I'll keep you guys posted on what happens.

Thanks!

[thephantom]

Normally the cc company gives you a temporary credit on the amount being disputed. This way, the system would see "payment" thus you won't be incurring any additional charges and you can use your new card up until your limit. They would then conduct an investigation which would normally take 75 days - hopefully faster as the trigger on fraud was from within their system. Just make sure you send at once that dispute letter AND make sure to verify receipt. You can relax a bit now sir.

[str8_as]

Thanks phantom, glad to know about the temporary credit.. hope to see it in my next statement date...

[limahl]

your are probably a victim or email spoofing or phishing pages, be wary of IRS Fedex spam those are keylogger

[mxherr5]

@****,
You didn't try to apply for BPI's e-credit? I think it was created exactly
for this purpose, to limit your exposure to online fraud.

But its great that they flagged those transactions as suspect so they
will probably find in your favor.

This is what's stopping me from getting a credit card.
I hope we have the same protections on credit cards as with the
ones in the US.

[str8_as]

Thanks mxherr5, I didn't know about that e-credit. I admit, I'm not really knowledgable about all the features BPI has to offer.

Checking the terms and conditions just right now, it looks like the cardholder's liability with using e-credit is absolute, and if there's any dispute, the cardholder will still be the one to have to pay it. If this is the case, then wouldn't it be better to just use your regular credit card number online? I mean, wouldn't it be possible for your e-credit card number to get phished as well just like your regular credit card number?

[mxherr5]

As far as I know, its supposed to be used just once,
for example, you plan to purchase 10k worth of goods.
You apply for 10k of e-credit
Then next month you want to buy 20k worth of goods
You then apply for another e-credit with a limit of 20k

Ganun pagka intindi ko
Mali ata pagka intindi ko hehe