I like the system now. I live in the far south of the metro. Before, I used to troop to Araneta all the way from the south just to get early tickets, or chance it up on the actual game date, or go to the alumni office of my school to get them, or ask some of my friends to buy for me. But now, I can just purchase online, and go to the nearest sm ticket office, which there are four in my general area.
I guess I just managed to get my ticket with the best timing. I feel sorry for those who were extremely hassled by the new system. I have encountered such harsh experiences myself long before. Imagine, going to Araneta hoping to buy and get tickets all the way from my place, then zilch. Really frustrating. At least now, when I go to the nearest SM ticket office and there's none, its not really much hassle.