URGENT! CSR for Inbound Sales Telco Acct.
National Capital Reg - Ortigas center
* Assists customers with their billing inquiries and other account specific concerns by ensuring first call resolution.
* Promotes other products to customers by bundling relevant services to the existing subscription of the customer
* Ensures that prescribed results are delivered depending on campaign requirements.
* Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
* Displays professionalism, zeal, and delivers positive customer experience in handling calls.
* Voicing to immediate supervisor / management any feedback, suggestions, scripting, and productivity.
* Conforms with all company policies / regulations which are in accordance to Philippine Labor laws at all times.
* Candidate must have completed at least 2nd year level in college or any vocational course in any field.
* At least 6 months to 1 year Call Center experience is required. Background in handling a Telecommunications Account with Sales and CSAT as metrics is highly desired.
* Excellent communications skills
* Able to work under pressure.
* Able to work with minimal supervision.
* Able to effectively communicate with team managers and co-agents
* Able to deliver results and drive motivation
* Above average computer literacy
* Persuasive and aggressive
* Applicants must be willing to work in Ortigas Center,Pasig.
* 50 Full-Time positions available
* Training starts June 18, 2012
Package: Above average base pay plus performance incentives
Benefits: Allowances and Healthcare
If interested, you may submit resume to email@example.com