Tips for newbies and career shifters in the call center industry!!

[lionheartcgr]

may tanong lang po ako mga expert sa call center. pag po ba nagapply ako sa teleperformance sa makati tapos hindi natanggap, maghihintay daw ako ng 1month bagomakapag-apply ulit. Pwede po ba ko mag-apply sa ibang branch ng teleperformace like sa shaw/ortigas ata? hindi po ba nila mattrace yun?

[randolfcedric01]

))))JOB FAIR(((((


QUESTION: WHAT ARE THE ADVANTAGES AND DISADVANTAGES OF ATTENDING JOB FAIRS??

ADVANTAGES:

1. Attending job fairs is very good for a newbie specially for those who really doesn't have an idea of what are the call center companies that are existing and good enough to apply.

2. You will have a wide variety of choices that you can choose from besides being a call center agent. ika nga 5 hit combo ka na hehehe tipid na pamasahe at pagod!

3. Tipid din sa resume! kasi may malapit na pwede paxerox lang ok na (oo nga pala pag nagaapply kayo paxerox niyo nalang yung resume niyo w/o pic tas pag hiningian kayo ng pic tsaka lang kayo magbigay kasi sa job fair usually tinatapon lang nila yan resume)

4. May mga programs that can help you boost your confidence before an interview like kung sa trinoma or SM ang venue may mga shows yan usually yung mga americano pa nagsasalita sa stage.

5. Malalaman mo kung ano ang magagandang call centers I mean call centers na may pera talaga kasi yung mahal bayad sa job fair nagbabayad ang mga call center jan ng 10k plus per day sa venue lang so yung mga pipitsugin na call center di umaattend ng job fair yun mostly lang.


DISADVANTAGE:

1. MADAMING kakompitensya

2. After the initial interview papupuntahin ka din ng company sa office nila for exams, Final interview etc. ( ganun din parang umulit ka lang sa umpisa)

3. HINDI mo agad malalaman result kasi nga papupuntahin ka din nila sa office nila for the process.

KUNG TUTUUSIN MAS MADAMI ADVANTAGES KESA DISADVANTAGE ANG NEWBIE SA MGA JOB FAIR PERO IBA KUNG SA VETERAN NA WALA NG JOB FAIR JOBFAIR SAMIN HEHEHEE

[randolfcedric01]

may tanong lang po ako mga expert sa call center. pag po ba nagapply ako sa teleperformance sa makati tapos hindi natanggap, maghihintay daw ako ng 1month bagomakapag-apply ulit. Pwede po ba ko mag-apply sa ibang branch ng teleperformace like sa shaw/ortigas ata? hindi po ba nila mattrace yun?

YUP mattrace nila yun kasi nakalagay sa computer ang mga name ng mga naprocess na applicants na nila so if sinabi sayo 1 month balik ka after 1 month pero pre wag mo na hintayin yun madami jan iba! Eto lang masasabi ko sa isang araw dapat minimum ng 3 ang aapplyan mo para di sayang sa pamasahe so bago ka pmunta halimbawa sa makati alamin mo na muna yung mga companies na nandun sa area.

SEE PAGE 1 guys

[Kudo2501]

I was terminated in teleperformmance sucat because hindi ko na meet ang demands ng customer at kinakabahan pa ako at di ko napaliwanag ng maigi ang bill and I was planning to apply in another call center, malalaman ba nila kung nag
work ka ibang company? sasabihin ko ba na nag work or should I say training palang ako ng 1 month and a half lang??

[randolfcedric01]

I was terminated in teleperformmance sucat because hindi ko na meet ang demands ng customer at kinakabahan pa ako at di ko napaliwanag ng maigi ang bill and I was planning to apply in another call center, malalaman ba nila kung nag
work ka ibang company? sasabihin ko ba na nag work or should I say training palang ako ng 1 month and a half lang??

My Question is: naterminate ka when training period or within the 6 months probationary? kasi kung within the training period e natsugi ka wag mo nalang ideclare yan! di naman nila makikita yan unless magbigay ka ng info nung company na yan! kung within 6 months naman for example natsugi ka nung ika 4th month mo e its better wag mo na din ideclare anything na makakasama sayo wag nalang kasi di ka matatanggap sa mga susunod na companies interview pa lang tsugi na! THE THING IS start ka ulit sa umpisa as if wala ka experience!
next time galingan mo na kasi pag lage ka natatanggal *** na may kasalanan nun panget tignan na puro training ka nalang walang improvement! guys etong question na to wag niyo tutularan ha kung newbie kayo dapat galingan niyo at ALAMIN NIYO MUNA MABUTI TRABAHONG PINAPASOK NIYO KASI KUNG DI KAYO READY WALA RIN!

[lionheartcgr]

last thursday pumunta po ko sa worldwide empowerment, yung malapit sa shaw. nainterview po ako ng taga spi at pumasa ako sa local account. binigyan nya ko ng papel na dadalhin ko daw dun sa office nila supposedly last friday. kaso nasabihan ako nung trainer sa wwe na wag daw masyado mag expect ng malaking sweldo sa local account, 9-13k lang daw ang sweldo dun kaya di ko na lang pinuntahan. sa alphaland southgate mall ako pumunta where i failed in alorica and teleperformance. iniisip ko ngayon kung pwede ko pa kaya balikan yung sa spi? mag dadahilan na lang ako na not feeling well. tatanggapin pa kaya nila yung application ko?

[Kudo2501]

Thank you for answering my question at nakaabot lang ako sa training period laNg di nga ako nakaabot ng 4 mos nagsimula ako pumasok mula may 8 hanggang june 15 lang!!

[randolfcedric01]

last thursday pumunta po ko sa worldwide empowerment, yung malapit sa shaw. nainterview po ako ng taga spi at pumasa ako sa local account. binigyan nya ko ng papel na dadalhin ko daw dun sa office nila supposedly last friday. kaso nasabihan ako nung trainer sa wwe na wag daw masyado mag expect ng malaking sweldo sa local account, 9-13k lang daw ang sweldo dun kaya di ko na lang pinuntahan. sa alphaland southgate mall ako pumunta where i failed in alorica and teleperformance. iniisip ko ngayon kung pwede ko pa kaya balikan yung sa spi? mag dadahilan na lang ako na not feeling well. tatanggapin pa kaya nila yung application ko?

Pre don't be desperate! hehehe dami pa iba call center jan wag dun sa SPI kalokohan yun bibigay sayo sa local account mga 9k to 13k daw? pero sa totoo lang 9k lang yan plus mga allowances kaya aabot ng 13k w/c kaya mo naman kitain sa day job kung SM salesman ka or any other job mas mataas pa, advice ko lang try searching more and before ka magapply dapat may PLAN OF ATTACK ka pano ba execution mo sa interview think of it first hindi yung bira lang ng bira ok lang yung apply ng apply as long as hindi pareparehas ang result like halimbawa nagapply ka sa TP tas nagfail ka sa exam tas yung sumunod nagapply ka at nagfail ka naman sa FINAL interview yun bang ganun tas stop muna palipasin mo muna ilang days kasi badtrip ka pa nun cool down muna and think tas STRIKE again that way mas mataas chances mo matanggap! kung local account din hanap mo apply ka nalang sa GLOBE mataas pa or SMART

[randolfcedric01]

Thank you for answering my question at nakaabot lang ako sa training period laNg di nga ako nakaabot ng 4 mos nagsimula ako pumasok mula may 8 hanggang june 15 lang!!

OK lang pre nangyayari yan talaga it happens na may bumabagsak sa training kaya nga my advice is once you're in training dapat focus ka and know the product well yun ang SECRET if you know the product that you're handling it will be easier for you to respond to customer inquiries once you are on the phone and ALWAYS HAVE A PRESENCE OF MIND!! RELAX LANG TAKE TIME! if hindi mo masagot agad tanong ng customer sayo then tell him that you will place him ON HOLD while you check for the answer kasi hindi naman kelangan nagmamadali lage ACCURACY FIRST then LOWER AHT will follow once you get the hang of it!!

Guys AHT meaning: ACTUAL HANDLING TIME or the number of minutes you're on the phone with a customer. MAS IMPORTANTE SA NEWBIES ANG ACCURATE INFORMATION THAN AHT pero sa training na to ayoko idiscuss yan dito bahala trainers niyo jan hehehe

FOR NEWBIES READ FIRST FROM PAGE 1 FOR BASIC TIPS AND ADVICES OK?

[randolfcedric01]

these are the things that is always noticeable to an interviewer if you are a newbie
they always check these coz its unnatural to filipinos:

(soft th) - thing, thirsty, thyme, thank, think, thorn

soft th are words that you can pronounce by placing your tongue at the back of your upper teeth then blow a lil bit of hair parang naiipit ang dila *** nga lang nasa likod lang to ng ngipin sa itaas use the merriam webster website to listen to the word and mimic how it is pronounced


(hard th) - those, them, these, their, together, therefore

so to pronounce it right just pronounce it with like a letter d with lil bit of air and softness for example dog artehan mo lang dhog hahaha something like that! You will figure it out guys!


(v) for vendetta- this letter is a lil bit difficult to pronounce if you're speaking rapidly coz naturally as i have said we don't have a letter v and we got in from the spaniards! They too don't have a letter v in their pronounciation! You can practice it by saying this an excerpt of a dialogue from v for vendetta

“voilà! In view, a humble vaudevillian veteran cast vicariously as both victim and villain by the vicissitudes of fate. This visage, no mere veneer of vanity, is a vestige of the vox populi, now vacant, vanished. However, this valorous visitation of a bygone vexation stands vivified and has vowed to vanquish these venal and virulent vermin vanguarding vice and vouchsaving the violently vicious and voracious violation of volition! The only verdict is vengeance; a vendetta held as a votive, not in vain, for the value and veracity of such shall one day vindicate the vigilant and the virtuous. [laughs] verily, this vichyssoise of verbiage veers most verbose, so let me simply add that it's my very good honor to meet you and you may call me "v". "
watch niyo kung pano niya sinabi yan here is the link:

http://www.youtube.com/watch?v=iqyqx1k495u

this is my favorite movie hahaha

nakakahiya pala tong post ko "blow a little bit of hair?" hahahah s.h.i.t

[randolfcedric01]

ANYWAY GUYS DITO NAMAN TAYO LAGENG TANONG NG MGA NEWBIES>>>>

(((((HOW DO I KNOW IF I HAVE THE ENGLISH THING??)))))) hahaha in normal words

HOW DO I KNOW IF I CAN SPEAK ENGLISH OR NOT??

well the answer is: its up to you! coz if you will notice since elementary, highschool up to college or 2nd year college we do have subjects that uses english as a method of teaching like MATH, SCIENCE, english AND SO ON hehehe so why do you think a lot of us doesn't know how to speak fluently? Well I said its up to you! the words are there in your head you just have to let it out!

I'll give you a test if you really know how to speak english

Grab a newspaper like Manila Bulletin, Inquirer, Philippine Star etc.. read the news and if you understand what the article is all about then you can speak english!!! coz like me a student of language I've noticed that although I speak spanish if I read a newspaper I can't still understand all the words that is written on the newspaper but I understand the main idea of the article! why? coz the spanish words are already in my head the basic construction, structure and grammar is there I just need to practice on how to speak it if you wanna speak the language! just like my professors told me in order to learn a language you must learn how to speak it! it is the same thing as in english! and we Filipinos already know the vocabulary and grammar the thing is a lot of us are not confident to speak up and practice! kasi nga naman dito sa pinas pag paenglish english ka sabihin ang YABANG mo ehehehe tapos pagtatawanan ka pa pag mali mali ang grammar mo pero pag pinagsalita mo naman silang mga critics hindi naman sila marunong CRAB MENTALITY LANG tsk tsk so guys newbies wag kayo mahihiya magpractice even if you don't have someone to practice with, the faster way for you to speak english is to always THINK IN ENGLISH!!! pano ba yun? ganito pag gising mo sa umaga isipin mo na kung ano gagawin mo like for example: I will brush my teeth then after that I'll eat my breakfast and so on.... kung mapapansin niyo pag may nagsasalita ng english na mali mali napapansin niyo di ba? kasi alam niyo na talaga yung grammar you don't just practice it!! hehehe nagets niyo ba? ang hirap kasi iexplain pag sa sulat sulat lang e if you have questions post lang kayo dito! AGAIN DON'T ACCEPT 12K SALARY FOR A CALL CENTER!!

[randolfcedric01]

wow its been a week! so kamusta naman ang pag-aapply ng mga newbies?

[joelyustman]

Paki differentiate o elaborate ang duties and responsibilities ng CSR at TSR.
Kasi minsan pag mag-aaply ako gusto kong subukan ang TSR post pero naalangan ako dahil baka more on I.T. issues, kaya panigurado babagsak, sayang naman ang effort and time. Pero may mga nababalitaan ako na TSR sa call center, ang sinasabi ay dapat marunong ka lang mag navigate sa internet at sa mga function regarding modem and troubleshooting. Puede bang pakiliwanagan ako dito, ng hindi puro CSR ang application kung puede naman pala sa TSR, kaya minsan bumabagsak pag hindi kumporme sa account opening. Para bang nung nag apply ako sa telus, pasado na sa lahat except sa FI na ang tanong lang ay kung familiar ba ako sa Xbox, ang sabi ko playsation ang meron ako, sabay sabing we will call you if it is still available for the travel account and we will endorse you. Sabay wala ng tawag. Samantalang yung kasabay ko na nag apply ng TSR ay nag JO.
Thanks...

[misswebaddict]

Hi, I just wanted to know some few things.
Nag-apply kasi ako sa stream global services yesterday and at first nagexam ako ng 30 items items which is all applicant will be taking that. Then na-interview ako ng isang ops manager yata yun? while yung iba kong nakasabay for initial exams nag-IQ exam ako hindi. why kaya? Then he(ops manager) told me I will be taking the TSR exams. And after that he then told that I passed it. But then he said they will be calling me after 2 weeks. Which the language assessment will be start on that week. Then the TSR will be on 29. Then he told me that I have an active profile with but It's really on my part if I will be waiting for 2 weeks. It this all true?? Do you think they will still call me? or just taking me for granted? ;( Please answer.

[randolfcedric01]

Paki differentiate o elaborate ang duties and responsibilities ng CSR at TSR.
Kasi minsan pag mag-aaply ako gusto kong subukan ang TSR post pero naalangan ako dahil baka more on I.T. issues, kaya panigurado babagsak, sayang naman ang effort and time. Pero may mga nababalitaan ako na TSR sa call center, ang sinasabi ay dapat marunong ka lang mag navigate sa internet at sa mga function regarding modem and troubleshooting. Puede bang pakiliwanagan ako dito, ng hindi puro CSR ang application kung puede naman pala sa TSR, kaya minsan bumabagsak pag hindi kumporme sa account opening. Para bang nung nag apply ako sa telus, pasado na sa lahat except sa FI na ang tanong lang ay kung familiar ba ako sa Xbox, ang sabi ko playsation ang meron ako, sabay sabing we will call you if it is still available for the travel account and we will endorse you. Sabay wala ng tawag. Samantalang yung kasabay ko na nag apply ng TSR ay nag JO.
Thanks...

Hi unahin muna kita joel hehehe BTW you did not post here your question thru PM im waiting for you to do that! anyway regarding sa TSR kung ielaborate ko to in simple terms ang pagkakaiba nito sa CSR e simple lang! MATINDING PALIWANAGAN LANG ang ginagawa ng TSR kung susumahin tuturuan mo lang yung customer magTROUBLESHOOT ng gadget or computer niya kumbaga first aid! hindi lang to specific sa COMPUTER SOFTWARE OR HARDWARE may mga TSR din sa CELLPHONE, TOYS like (hasbro) or (bandai) basta anything na electronic products may TSR, for example ayaw magbukas ng phone or PC tatawag ngayon yung customer unang sasagot yung CSR pero ang tanong ng customer "I BOUGHT THIS CELLPHONE LAST WEEK BUT IT WON'T TURN ON AFTER I CHARGED IT?" then yun na yun ittransfer ka na ng CSR sa TSR dept. kasi technical problem na not warranty or billing, tas yung TSR agent PAGSAGOT NIYA NG PHONE naman ask niya ngayon yung customer kung ano ba ginawa niya sa CP like kung nabagsak ba to or binuksan ba etc... tas ayun tuturuan niya na ngayon yung customer for example "sir please can you check at the back of your phone remove the battery first then check the sticker if it changed color." then sasagot si customer "yes there it is it turned red" ngayon sasagot si TSR "sir im sorry but the CP cannot be fixed thru our conversation over the phone coz water did go through inside your it". AYUN LANG Kasi may sticker ang mga cellphone sa likod pag nag-iba ang kulay ibig sabihin nabasa yun! FYI lang hehehe GANUN PO ang work ng TSR more on technical stuff! sa interview you just have to show the recruiter that you are keen on details step by step on explaining things to the customer over the phone. If you do have additional questions and/or follow ups or clarification just post it here! GOOD LUCK!

[randolfcedric01]

Hi, I just wanted to know some few things.
Nag-apply kasi ako sa stream global services yesterday and at first nagexam ako ng 30 items items which is all applicant will be taking that. Then na-interview ako ng isang ops manager yata yun? while yung iba kong nakasabay for initial exams nag-IQ exam ako hindi. why kaya? Then he(ops manager) told me I will be taking the TSR exams. And after that he then told that I passed it. But then he said they will be calling me after 2 weeks. Which the language assessment will be start on that week. Then the TSR will be on 29. Then he told me that I have an active profile with but It's really on my part if I will be waiting for 2 weeks. It this all true?? Do you think they will still call me? or just taking me for granted? ;( Please answer.

Hindi ko masyado kabisado ang recruitment process ng Telus pero sa call center kasi kada account may iba't ibang stage ng recruitment process na dapat daanan like yung sinabi mo yung iba nag-IQ exam pa ikaw hindi malamang yun mga yun naPROFILE sila for a particular account na kelangan ng IQ exam like financial accounts and medical accounts, dati din nag-apply ako jan sa telus for TSR at binibigay sakin account e XBOX nga so sa final interview pinagexplain ako ng favorite movie ko (that's the usual question na tinatanong sa mga TSR applicants para makita kung magaling ka magexplain detail by detail) sabi sayo nakapasa ka naman but they will call you after 2 weeks its probably coz they don't have an available slot for you meaning its for POOLING palang kumbaga nag-iipon pa muna sila ng agents IN RESERVE meron kasi mga ganun like accenture nga minsan inaabot pa ng 1month pooling e! THEY WILL CALL YOU IF THEY GAVE A TIMEFRAME like sabi after 2 weeks pero PAG SINABIHAN KA ng recruiter na we will call you expect mo na waley na yun ehehehe wag ka na maghintay apply lang ng apply habang hintay mo call nila kasi sayang ang time sabi nga nung isa dati ng comment dito COLLECT, COLLECT THEN SELECT for the best offer!! ok? GOODLUCK! DON'T ACCEPT SALARY NA 12K FOR A CALL CENTER AGENT!!

[eee123]

Umaabot ba ng 1 mo. bago kayo makakuha ng work?
Yung sakin kasi nung May pa ako nag-umpisa, nag send lang ako ng application through JS. Mga 6 companies yung in-applyan ko. F&A positions yung mga in-applyan ko, pero wala naman akong background dun though Business Mgmt. grad ako tsaka may 2 yrs. working experience na.
1 lang yung tumawag, pero bagsak ako sa acctg. exam.
Ngayung July lang talaga ako naghahanda, lalo na sa interview. Yung mga companies kasi na balak ko applyan yun na talaga yung gusto ko pasukan. Na-trauma na kasi ako dahil dun sa previous co. ko haha grabe. Kaya ayoko ng maulit yun. Napa-praning lang ako feeling ko hindi pa ako handa baka bumagsak ako sa interview.

Anyway, sa Fri. na TALAGA pupuntahan ko na yung 1st co. on my list.
Sana ma-hire ako.
Wish me luck haha!

[ja93cia]

@randolfcedric01: sir ask ko lang, should i accept a 13,000 salary inclusive of allowance, hmo extended to 2 dependents. i'm a fresh grad, no work/ any cc experience.. i'm going to handle a financial account, appraisal..

[joelyustman]

Thank you very much....
maasahan ka talaga at etong thread mo at asahan mo din na may mga itatanong pa ako..haha.
Kailangan ko lang talaga na full info para prepared ako pag nag apply, kasi may 3 BPO company na target ako, at gusto ko sure JO eto.
eto ang mga basis ko:
compensation package
HMO
account
sked
culture
Kung may dapat pa bang idagdag?

[misswebaddict]

Hindi ko masyado kabisado ang recruitment process ng Telus pero sa call center kasi kada account may iba't ibang stage ng recruitment process na dapat daanan like yung sinabi mo yung iba nag-IQ exam pa ikaw hindi malamang yun mga yun naPROFILE sila for a particular account na kelangan ng IQ exam like financial accounts and medical accounts, dati din nag-apply ako jan sa telus for TSR at binibigay sakin account e XBOX nga so sa final interview pinagexplain ako ng favorite movie ko (that's the usual question na tinatanong sa mga TSR applicants para makita kung magaling ka magexplain detail by detail) sabi sayo nakapasa ka naman but they will call you after 2 weeks its probably coz they don't have an available slot for you meaning its for POOLING palang kumbaga nag-iipon pa muna sila ng agents IN RESERVE meron kasi mga ganun like accenture nga minsan inaabot pa ng 1month pooling e! THEY WILL CALL YOU IF THEY GAVE A TIMEFRAME like sabi after 2 weeks pero PAG SINABIHAN KA ng recruiter na we will call you expect mo na waley na yun ehehehe wag ka na maghintay apply lang ng apply habang hintay mo call nila kasi sayang ang time sabi nga nung isa dati ng comment dito COLLECT, COLLECT THEN SELECT for the best offer!! ok? GOODLUCK! DON'T ACCEPT SALARY NA 12K FOR A CALL CENTER AGENT!!

STREAM GLOBAL SERVICES yung inapplyan ko. They told me nga kasi na my profile is active and I really should expect a call. But if I change my mind daw pwede naman ako maghanap sa iba. Pero they will call me daw. Pero imagine that?? 2 weeks!! Oh! I cant blame them naman kasi wala akong experience so for pooling lang talaga and to take their language assessment.