Spanish Speaking Call Center Agent
Responsibilities:
•Answer incoming calls promptly, in accordance with established call-handling procedures
•Attend to customer inquiries, process customer requests and provide information as needed
•Provide quality customer service experience
Requirements:
•Candidate must possess at least a Bachelor's/College Degree , any field
•At least 1 year(s) of working experience in the related field is required for this position.
•Candidate must be able to fluently speak both English and Spanish
•Applicants must be willing to work in Taguig (McKinley Hill).
•Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
• Full-Time position(s) available
For interested applicants and other inquiries, send you resume/message to pebles.florencio@cognizant.com
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HR Sr. Executive – Talent Management
Responsibilities:
Talent Management
• Leads the administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of their current Engagements.
• Tracks departmental and Business Unit measurements that support the accomplishment of the Business’ strategic goals.
• Prepares and maintains reports that are necessary to carry out the functions of the Talent Management team
• Prepares periodic reports, as necessary or requested
Performance Management and Career Development
• Ensures that client leadership follow the required timelines as per the Performance Management cycle set forth by the employees’ Business Unit
• Handles inquiries and concerns that may be brought up regarding the Business Unit performance management process
• Ensures that employees’ training hours are tracked and recorded by client team administration
• Tracks the implementation of the employee performance development plans (PDPs).
• Prepares Training Hours Report per assigned Engagements
Organization Development
• Participates in various committees to provide Talent Management support and to monitor activities and completion of goals.
• Tracks the administration and completion of Performance Evaluations for the assigned Engagements’ Performance Management Program as necessary
• Assists the planning and implementation of Employee Engagement activities
Other responsibilities may be assigned as a result of business exigencies.
Requirements:
• Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Psychology or equivalent.
• Excellent communication skills
• At least 5 year(s) of total working experience in Human Resources, with exposure to labor and employee relations
• Applicants must be willing to work in Taguig City or Pasig City.
• Preferably 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.
• 2 Full-Time position(s) available.
You can send your updated resume at pebles.florencio@cognizant.com
Kindly indicate the position you are applying for.
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IT Helpdesk - Mandarin Bilingual
Responsibilities:
• Provide remote IT Infrastructure support to Employees of a Manufacturing and Logistics company in Asia Pacific and sites in America
• Receiving end user calls
• Provide first level resolutions
• Ticket Creation/Categorization/Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure
Requirements:
• Technically inclined and willing to pursue a career in the IT industry
• Required language(s): English (High Proficiency), Mandarin (Low to Average Proficiency)
• Applicants must be willing to work in McKinley Hill,Taguig.
• Technical support experience in a BPO setting is a plus
• Fresh graduates/Entry level applicants are encouraged to apply.
• If Fresh Graduate - candidate must possess at least a Bachelor's/College Degree/ 2 Year Diploma in Engineering (Computer/Telecommunication), Science & Technology or equivalent
• 10 Full-Time position(s) available
You can send your updated resume at manilarecruitement@cognizant.com
Kindly indicate the position you are applying for.
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HR Payroll and Shared Services Supervisor
Responsibilities:
• Responsible for Payroll Preparations: timekeeping, overtime and deductions
• Responsible for consolidating data for Payroll Inputs
• General compensation and benefits liaising, administration and recordkeeping
• Facilitating the efficient operation of Business Unit HR operations; will supervise HR Assistants
• May conduct benefit orientations and other benefit training as needed
• Assists in the processing of enrollments, changes, and terminations of participants in all benefit plans and programs.
• Assists employees with any benefit claim and payroll-related issues or concerns.
Requirements:
• Candidate must possess at least a Bachelor's/College Degree, preferably Human Resource Management, Psychology or equivalent.
• At least 3 to 5 years of experience in Payroll/Compensation and Benefits or General HR
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment
• Effective oral and written communication skills
• General knowledge of various employment laws and practices
• Excellent organizational and interpersonal skills
• Skills in database management and record keepin
• Applicants must be willing to work in Taguig City.
• 2 Full-Time positions available.
You can send your updated resume at manilarecruitement@cognizant.com
Kindly indicate the position you are applying for.
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Compensation and Benefits Manager
Responsibilities:
• Responsible for Payroll Preparations: timekeeping, overtime calculations and deductions
• Responsible for consolidating data for Payroll Inputs
• General compensation and benefits liaising, administration and recordkeeping
• Facilitating the efficient operation of Business Unit HR operations; will supervise HR Assistants
• May conduct benefit orientations and other benefit training as needed
• Assists in the processing of enrollments, changes, and terminations of participants in all benefit plans and programs.
• Assists employees with any benefit claim and payroll-related issues or concerns.
Requirements:
• Candidate must possess at least a Bachelor's/College Degree, preferably Human Resource Management, Psychology or equivalent.
• At least 6 years of experience in Payroll/Compensation and Benefits or General HR
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment
• Effective oral and written communication skills
• General knowledge of various employment laws and practices
• Excellent organizational and interpersonal skills
• Skills in database management and record keeping
• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
• At least 7 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Taguig & Ortigas.
• Preferably Assistant Manager / Managers specializing in Human Resources or equivalent.
You can send your updated resume at manilarecruitement@cognizant.com
Kindly indicate the position you are applying for.
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HR Business Partner
Talent Management
• Leads the administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of their current Engagements.
• Tracks departmental and Business Unit measurements that support the accomplishment of the Business’ strategic goals.
• Prepares and maintains reports that are necessary to carry out the functions of the Talent Management team
• Prepares periodic reports, as necessary or requested
Performance Management and Career Development
• Ensures that client leadership follow the required timelines as per the Performance Management cycle set forth by the employees’ Business Unit
• Handles inquiries and concerns that may be brought up regarding the Business Unit performance management process
• Ensures that employees’ training hours are tracked and recorded by client team administration
• Tracks the implementation of the employee performance development plans (PDPs).
• Prepares Training Hours Report per assigned Engagements
Organization Development
• Participates in various committees to provide Talent Management support and to monitor activities and completion of goals.
• Tracks the administration and completion of Performance Evaluations for the assigned Engagements’ Performance Management Program as necessary
• Assists the planning and implementation of Employee Engagement activities
Other responsibilities may be assigned as a result of business exigencies.
Requirements:
• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Human Resource Management, Psychology or equivalent.
• At least 5 year(s) of total working experience in the related field is required for this position.
• Applicants must be willing to work in Taguig (McKinley Hill) or Pasig City (Ortigas Area).
• Preferably 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.
• Full-Time position(s) available.
You can send your updated resume at manilarecruitement@cognizant.com
Kindly indicate the position you are applying for.
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Corporate Quality Manager
Responsibilities:
1. Facilitate overall implementation of the Cognizant Quality Management System at the Project / Engagement level.
2. Assess and guide in the tailoring of the organization’s process to meet the project’s needs
3. Responsible for planning Quality Assurance activities to monitor the effectiveness of implementation at engagement / project level
4. Responsible for facilitating PMR at project / engagement level.
5. Responsible for identifying process improvement opportunities, planning and facilitating implementation of Process improvements.
6. Responsible for reviewing and implementing tailored processes at an account and / or project level. All process deviations raised have to be Reviewed By the QC.
7. Provide feedback for continuous improvement of QMS
8. Responsible for reporting on status and effectiveness of process implementation at project / engagement level.
9. Check adequacy of the implementation of information security policy and procedures at engagement level.
10. Responsible for best practice harvesting and evangelizing adoption at project / engagement level
11. Mentor the QA team at practice / engagement level.
12. Reviewing the corrective and preventive action implemented for the NC and Observation analysis conducted at the account / Practice level
Requirements:
Candidate Qualification
• Prior experience(8-9) in managing BPO in Process Improvement Programs
• Prior experience(5-6 Yrs) in process definition, process implementation and leading organizations through certification programs
• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
Core Competencies
• Required skill(s): CMM, ISO9001, ISO 20000, COPC, eSCM, ISO 27001.
• Should have had process consulting experience
• Should have led a team for process implementation
• Knowledge on Six sigma / Black Belt certification preferred.
• Ability to manage process related competency development activities
• Should preferably have experience in interacting with customers
• Knowledge on business domain will be an added advantage
• Leading from the front and mentoring team of Quality Assurance professionals towards process compliance, best practice sharing and process improvement initiatives
Other Requirements (Certification, etc.)
• ISO Lead Auditor certification will be preferred
• COPC Registered Coordinator will be preferred
• Six Sigma BB Certified will be Preferred.
• Required language(s): English
• At least 9 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Taguig & Ortigas.
• Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.
• Full-Time position(s) available.
You can send your updated resume at manilarecruitement@cognizant.com
Kindly indicate the position you are applying for.
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HR Shared Services Manager
Responsibilities:
• Responsible for Payroll Preparations: timekeeping, overtime calculations and deductions
• Responsible for consolidating data for Payroll Inputs
• General compensation and benefits liaising, administration and recordkeeping
• Facilitating the efficient operation of Business Unit HR operations; will supervise HR Assistants
• May conduct benefit orientations and other benefit training as needed
• Assists in the processing of enrollments, changes, and terminations of participants in all benefit plans and programs.
• Assists employees with any benefit claim and payroll-related issues or concerns.
Requirements:
• Candidate must possess at least a Bachelor's/College Degree, preferably Human Resource Management, Psychology or equivalent.
• At least 6 years of experience in Payroll/Compensation and Benefits or General HR
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment
• Effective oral and written communication skills
• General knowledge of various employment laws and practices
• Excellent organizational and interpersonal skills
• Skills in database management and record keeping
• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
• At least 7 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Taguig & Ortigas.
• Preferably Assistant Manager / Managers specializing in Human Resources or equivalent.
You can send your updated resume at manilarecruitement@cognizant.com
Kindly indicate the position you are applying for.
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Qualified candidates are invited to walk-in!
Visit our office at 5th floor 10 Upper McKinley Building, McKinley Hills, Fort Bonifacio, Taguig City
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