Do you have something interesting? Contribute to the Call Center Forum Community!

[Nakura]

Hello Call Center PExers!

We have done improvements in the Call Center forum. As you can see, we have different features like featured job openings and topics to help you in your alternative lifestyle.

In this light, we would love to hear from you! If you have something interesting for the call center community, just tell us and we will let everyone know!

If you found a good place to eat at 3AM or had a funny experience with a call, do post them here or send me a PM

All the best,
TeamPEx.

[lunarpanda]

TAXI / CABS ! ! !

i know there's an existing thread sumwhere but i cant find it at the moment... a more detailed/outlined version would be a great help just like the 24-hr delivery thingie.

[Nakura]

@lunarpanda

What about Cabs?

Hmm maybe we can have a discussion or a directory about it ^^

[lunarpanda]

yep. it would be a great help --- just like the 247 delivery list.

[shobin]

MS Excel basics and/or tips/tricks

Not just for officers but also for aspiring ones, usually required din ang Excel exams sa higher post applications

[Nakura]

@shobin

Oo nga no! Maybe not just excel. Maybe there are other kinds of software that agents usually use tapos we can give tutorials or at least introduce these to them.

[ouch101]

I know some of you may already know about this, but to those who don't, I believe you'll find this VERY helpful:

http://www.nbi.gov.ph/online_application.html

My GF tried it, it took her less than 10mins to get her new NBI clearance. Kung may HIT ang name mo, babalik ka after 3 days (minsan up to 1 week), pero all in all, less than 30mins lang aabutin mo (combined na yung 1st and 2nd visit). Matagal pa byahe namin from Laguna to UN Ave.

Forget about the old style na pipila ng madaling araw to get a number tapos maghapon siksikan at palitan ng mga pamatay na amoy.

[olh8red]

The questions about applying in a call center has inspired me to write a blog, it aims to help applicants go through the difficult challenges they will face/have faced as an applicant. The blog is currently under construction, however, I've already posted two articles, third one on the way. I dont want to advisertise the link here (out of respect to the moderators), so please message me and I will send you the link.

[PeaceMeal]

How about Tips on how to be an effective Manager... (Tolls that you use) ... Aspiring WFM (How to compute SLA, AHT. Hold Time.... etc)... How to use softwares such as Aspect, CMS, etc.. for aspiring WFM... Reactions and Views on the life of Quality People... How can they be so Keen and Accurate on Monitoring Agent Calls....

[olh8red]

Maraming salamat po sa mga nag private message inquiring about my blog (A Call Center Life)...i'm sorry that i'm not posting the site's address here and you had to message me, it's out of respect to pinoyexchange.com and its moderators.

salamat po ulit.

[fallingsky]

pa pm po ako ng link.. thanks..

[olh8red]

pa pm po ako ng link.. thanks..

sir, the blog address is http://sevenh8reds.wordpress.com.

Salamat po.

[rubberr_ducky]

MS Excel basics and/or tips/tricks

Not just for officers but also for aspiring ones, usually required din ang Excel exams sa higher post applications

Punta ka sa Tech thread at meron na ren dun Excel thread

[loufa]

I know some of you may already know about this, but to those who don't, I believe you'll find this VERY helpful:

http://www.nbi.gov.ph/online_application.html

My GF tried it, it took her less than 10mins to get her new NBI clearance. Kung may HIT ang name mo, babalik ka after 3 days (minsan up to 1 week), pero all in all, less than 30mins lang aabutin mo (combined na yung 1st and 2nd visit). Matagal pa byahe namin from Laguna to UN Ave.

Forget about the old style na pipila ng madaling araw to get a number tapos maghapon siksikan at palitan ng mga pamatay na amoy.

For Local lang ba yun? Paano yun for travel abroad wala?
And may I also ask. It sounds lame though.
What should I wear to a call center interview???
It may be super simple but it happen one time I applied for a TSR and my attire was a casual business attire. polo,slacks and black shoes then when I saw the interviewer(recruiter) he's just wearing polo shirt, denim and slippers I felt embarrass. That as if I'm a FILLER.
So hopefully you can guide me now how to style for an interview. If it's ok to just wear polo, denim and sneakers for a walk-in applicant. TIA and I will be waiting for your reply.

[ouch101]

For Local lang ba yun? Paano yun for travel abroad wala?
And may I also ask. It sounds lame though.
What should I wear to a call center interview???
It may be super simple but it happen one time I applied for a TSR and my attire was a casual business attire. polo,slacks and black shoes then when I saw the interviewer(recruiter) he's just wearing polo shirt, denim and slippers I felt embarrass. That as if I'm a FILLER.
So hopefully you can guide me now how to style for an interview. If it's ok to just wear polo, denim and sneakers for a walk-in applicant. TIA and I will be waiting for your reply.

RE: NBI - If you'll check on the link provided and go thru the process, may page doon na you have to fill-up and may drop-down menu kung anong klase ng clearance need mo (local employment, travel, firearms license, etc).

RE: ATTIRE - tama ka sa sinuot mo (polo,slacks and black shoes). Masyado lang at home yung recruiter. iwasan mo denim at sneakers, you need to be at your best eh.

[loufa]

RE: NBI - If you'll check on the link provided and go thru the process, may page doon na you have to fill-up and may drop-down menu kung anong klase ng clearance need mo (local employment, travel, firearms license, etc).

RE: ATTIRE - tama ka sa sinuot mo (polo,slacks and black shoes). Masyado lang at home yung recruiter. iwasan mo denim at sneakers, you need to be at your best eh.

Thanks for the reply and info.

[lucban10]

How about Employee Relations related topic? (e.g. Illegal Dismissal, Illegal Suspension, Unfair Labor practices) Marami kasi sa ating mga kapatid sa HR Industry, kung hindi alam maginterpret ang Labor Code, ay mali ang pagkakainterpret. With due respect to our HR Practitioners in this thread. I suggest na magkaroon sana tayo ng Strategic HR practice, meaning.. Wag tayong magrely sa decision ng Ops Manager kasi dun kadalasan nagkakaroon ng butas para magfile ng case yung Agent sa NLRC or parang help desk sa mga agents na nasa thread if they have questions about Payroll, Actions made by their managers, Supervisors etc.

btw, kudos to olh8red for sharing Recruitment tips and suggestions for our applicant friends. Btw, If you want to go further studies in HR, Please pm me if you want to get a form?

[olh8red]

How about Employee Relations related topic? (e.g. Illegal Dismissal, Illegal Suspension, Unfair Labor practices) Marami kasi sa ating mga kapatid sa HR Industry, kung hindi alam maginterpret ang Labor Code, ay mali ang pagkakainterpret. With due respect to our HR Practitioners in this thread. I suggest na magkaroon sana tayo ng Strategic HR practice, meaning.. Wag tayong magrely sa decision ng Ops Manager kasi dun kadalasan nagkakaroon ng butas para magfile ng case yung Agent sa NLRC or parang help desk sa mga agents na nasa thread if they have questions about Payroll, Actions made by their managers, Supervisors etc.

btw, kudos to olh8red for sharing Recruitment tips and suggestions for our applicant friends. Btw, If you want to go further studies in HR, Please pm me if you want to get a form?

Thank you sir for the kudos. Kindly email me the information re: further studies in HR. I am interested. Iwannabeacsr@gmail.com.

Seven

[xelf22]

Healthcare Billing and Customer Service Professionals (Patient Advocate)
PHP 23000 - 30000
Pasay City (National Capital Reg) - Two E-comm Mall of Asia Complex

Responsibilities:
Communicates with patients to update demographic and insurance information, negotiate payment plans and collect payments on outstanding balances, in accordance with Client specifications.
Reviews outstanding accounts and determine future collection efforts.
Posts insurance contractual adjustments, initiates refunds, and allocates misapplied payments.
Executes critical thinking and investigative research techniques to resolve account issues and identify appropriate escalation points.
Tracks daily activities that contribute to performance measurement and other quality assurance initiatives.
Performs follow up activities on reports distributed by the Billing Manager


Requirements:
Candidate must possess at least a 2-year course diploma or must have finished at least two years in College
Required skill(s): Microsoft windows, Email, MS Access, MS Office.
Must have excellent English verbal and written communication skills (neutral accent)
Typing speed of at least 30 WPM
Applicants must be willing to work in Two E-com Mall of Asia Complex.
Must have good negotiation skills
Demonstrates attention to detail and above average organizational skills.
1-4 years of experience in medical insurance billing, customer service or collections.
Experience and/or demonstrated competency in the following areas:
a) Workflow Management, Practice Management and/or Medical Billing Information Systems;
b) Federal and State Regulatory Requirements, relative to debt collection;
c) Medicare, Medicaid and Third Party Reimbursement Requirements; and
d) CPT and ICD-9 Codes.



The job package consists of:
Private HMO coverage
Competitive Pay

On top of these, MicroSourcing offers you the chance to work in a professional, international, and fun working environment where you will get the chance to meet and work with people from different parts of the world.

HOW TO APPLY:

Interested and qualified applicants may send resumes to dan.manalastas@microsourcing.com. Kindly indicate the position that you're applying for as the subject of your message.

If possible, kindly fill up our online resume form as well through www.MicroResumes.com.


Our Career Hub is open Monday - Friday, 8am - 3pm. WE ACCEPT WALK-IN APPLICANTS.

Microsourcing Philippines
10th floor Two E-Com Building, Tower A
Mall of Asia Complex
Pasay City

[lucban10]

@olh8red: I've sent you an email. Pakicheck na lang.