So how's work ?

[Bumpin]

Good for you lunarpanda, Ako tinagihan ko muna ang promotion ko kasi masisira ang mga leaves ko hahaha, pero once magpalabas ulit grab ko na ulit. Planning to finish my studies so that I could transfer as an accountant sa finance

[ThousandMistress]

petiks mode >_<

[momosh]

i love my job!

[freshbabe]

-let's say na si AGENT e na promote agad bilang APM/Manager pwede ba un?
-o kaya si AGENT gustong magpalipat ng account sa parehong company pwede din ba un?
-pwede din bang from AGENT tapos magiging QA?

^^^

-Agent to Manager -that can't happen. Other industry to a MANAGER IN A CALLCENTER -yes it can happen. If they see your school credentials/work credentials fitting the bill of a MANAGER. NOT ALL CALLCENTERS do this. They prefer their own AGENTS -then promote them as TEAM LEADERS then OPERATIONS SUPERVISOR then OPERATIONS MANAGER. (OM)

-An AGENT can choose -if she wants to be promoted as TEAM LEADER OR TRAINER. ENGLISH TRAINER OR PRODUCT TRAINER.
Or the AGENT can work as HUMAN RESOURCE PERSON.

-An AGENT CAN BE PROMOTED as QUALITY ASSURANCE as long as the AGENT performs well w/ his/her QUALITY SCORE CARDS.

at paano ba yung salary range sa call center? iba iba din kasi diba? pero paano yung pag increase... gaya ng mga applicants na may...

6mos - 1yr exp
1yr - 2yrs exp
2yrs - 3yrs exp
3yrs - 4yrs exp
5yrs - 6yrs exp
6yrs - 7yrs exp
7yrs - 8yrs exp
8yrs - 9yrs exp
10yrs and up...

^^Depende yan sa callcenter.. Basta majority ng newbies they get 13k-15k Meron din 16k-18k (depende lahat yan sa callcenter). Mas madalas 13k-14k.

-Ngayon yung mga veteran depende pa rin yan sa offer nung account. Not necessarily mean na matagal ka na sa industry -may bearing na. Depende rin sa offer nung account-for EXPERIENCED AGENTS. 16k- up / 20k plus

-Ang alam ko yung mga Team Leader-TRAINER around 25k-30k. Pero not TEAM LEADERS get that bracket. Sometimes yung salary niya as AGENT yun pa rin salary niya. DEPENDE TALAGA SA OFFER NG ACCOUNT-if may changes or WALA.

-Quality Assurance - 18k-20k plus pero Quality Assurance Supervisor nasa bracket na rin ng Trainers-Operations Supervisor yan.

-OM -40k-60k (depende sa kumpanya) -i'm just assuming here.

^^Lahat yan BASIC OFFER pa lang-di pa ALL-IN yan. Syempre mas mataas salary-mas mataas din ang TAX. Depende kung may allowances ka rin na non-taxable.

[mikeru22]

How's work? Okay lang, masaya (lol it's my RD today)...toxic kasi offline support agent ako (lateral promotion to so walang increase sa base pay), laging nabebembang ng boss pag di nag-peperform yung agents, tapos nabebembang din pag hindi maganda yung sariling metrics (we're required to have 1 hour phone time din kasi pag me class na hinahandle). Ayun I was on the verge of resigning, I wanted to find a new job where I can earn more and just take in calls as an agent (marami kasing bagong at mas malalapit na companies na nag ooffer ng mataas from where I live)...then before I went home nung last shift ko for the week, biglang binigay sa akin yung apprasal notice...9% increase! Waaah 1,500 yung yearly appraisal ko and if the same trend continues til next year, lalampas ng 20k yung basic ko. 2 taon na ako sa company namin, malaki-laki narin naman yung salary appraisal ko since mag start ako...(kakaloka kasi yung offer dati wahaha 15k lang talaga yung basic after ma regularize). Oh well, stay na lang muna siguro. Okay pa naman.

[Bumpin]

How's work? Okay lang, masaya (lol it's my RD today)...toxic kasi offline support agent ako (lateral promotion to so walang increase sa base pay), laging nabebembang ng boss pag di nag-peperform yung agents, tapos nabebembang din pag hindi maganda yung sariling metrics (we're required to have 1 hour phone time din kasi pag me class na hinahandle). Ayun I was on the verge of resigning, I wanted to find a new job where I can earn more and just take in calls as an agent (marami kasing bagong at mas malalapit na companies na nag ooffer ng mataas from where I live)...then before I went home nung last shift ko for the week, biglang binigay sa akin yung apprasal notice...9% increase! Waaah 1,500 yung yearly appraisal ko and if the same trend continues til next year, lalampas ng 20k yung basic ko. 2 taon na ako sa company namin, malaki-laki narin naman yung salary appraisal ko since mag start ako...(kakaloka kasi yung offer dati wahaha 15k lang talaga yung basic after ma regularize). Oh well, stay na lang muna siguro. Okay pa naman.

Good for you mikeru22, Always do your best

[lunarpanda]

Buti pa ang mga ahente, lahat ng tasks nila natatapos as soon as their last call is up. When I was an agent, I totally hated overtime and post-shift meetings. Lagi akong buzzer-beater and on-the-dot. Ang trabaho ay covered lang ng 7.5 hours of phoning time. Bayad na yung lalampas na mga minuto. Gustong-gusto ko ng coachings, meetings and trainings kasi ibig sabihin hindi magko-calls! Pwedeng-pwede rin mag-VL at SL kung kelan ko gusto (except when I was in 24/7 coz it's darn difficult to get a VL there).

Higher positions mean lesser manpower, greater responsibilities and difficult leave approvals. When one goes on leave or is absent, all his/her task for that day would be transferred to his/her teammate.

Nung na-promote ako, I started to haggle my VLs with my bosses. Sometimes we'll even have a deal na isu-swap ko na lang yung schedule ko sa iba. Trainings and meetings during office hours mean delays with my daily assignments. I couldn't say "NO" to post-shift meetings either. OTY din all the time. Ang trabahong naiwan ngayon, maiipon kinabukasan! Pag um-absent yung teammate ko, sa akin ang bagsak ng lahat! Haiz~

... despite these rants, I still don't regret being promoted. Habang mas tumataas ang position, mas nagiging asset ako sa company and mas dumarami ang perks na nakukuha ko.

(ugh, i was on overtime - OTY - for almost an hour since a colleague was MIA today).

[lunarpanda]

Kapag stressed ako sa trabaho, lilingon lang ako sa bintana at makakakita na ako ng ganito. Tapos relaxed na ulit ako. Hehehe~

[Nakura]

@lunarpanda

I never get that kind of view here in the PEx office.

Pag nagpapakita si haring araw dito sa PEx office nasisilaw kami lahat hehehe.

[radascars]

I am new in this industry and I admit it my comm skill still need a lot of improvements. I got hired last month and already passed the training. I am currently into our nesting period and the first time I received a call it was HELL! I didn't expect to have that irate call and the client wants me to transfer to my supervisor.

During that time I feel like quitting already, I feel like I'm not really into this job and I don't know if I can still continue. Good thing that my wave mate reinforced me with words of encouragement and its not only me who suffer from that negative feeling.

I still have 2 weeks in nesting and I still have the feeling of "fear" when taking calls but I do hope to improve my self more. Because I really need an income right now.

[traitor_19]

Hello guys! Hello Admin nakura

Most of the people will think that the profession of, being on a Call/contact center/ inhouse banks/centers is a no brainer. Although this is purely a matter of opinion, I have to say that these are affected by a couple of reasons, such as:

1. High Demand for Employees - Companies keep hiring everyday, so people would think that because too many people are needed, working on a call center might be just another easy breezy job that you can get through.

2. High School Grads are Welcome - Sure, there are a lot of Companies who start hiring high school grads, a qualification that we normally see for fastfood chain employees/salesmen/sales crew, or any other job that offers minimum wage salary.

3. The mere perception about "call center". - Most often than not, people would generalize that the work we do in a "call center" is just basically taking in calls.

Tomorrow I will continue posting about how I dispute the norm, so I can earn something! hahaha.

[Nakura]

@radascars

Malas lang yan! If may irate callers, as far as I know, may mga easy to handle calls at mababait na kausap as well

@traitor19

That would be great We will look forward to that one!

[lanibabe]

Shift starts 3am, it's my first day from off. I arrived at cvg 2:50am I only have 10 mins. I still need to go to my locker to put my bag. My locker mate brought a bag enough to fit the whole locker.. I consumed 5 mins of my time arranging the locker so that my bag would fit. I only have 5 mins left, Syempre I need to get coffee and water. I used the stairs buti 2nd floor lang ako. It was 2:57 when I started pulling up my apps. I'm lucky we had avail so I used it to pull up the rest of my apps even if I'm already logged in. Overall workload was light, we have avail time and I was given a better schedule beginning March 11.

[lanibabe]

I didn't know why Call Center Agents wear jacket all the time kahit pag labas ng office ang init na naka jacket parin. When I started working dahil pala it's cold inside and paguwi it's hot na ayaw parin alisin mangingitim.

[radascars]

@Nakura

katapos lang ng 1st week ng nesting namin and I feel more confident now I'm getting used to the tools and also been able to explain to our clients accurate information. Ang kulang na lang eh yung mawala yung kaba kapag dadating na yung time na dapat mag log-in na at magtake ng calls.

Nakakaubos ng laway mag explain ng information sa client pero buti na lang talaga Canadian account yun at hindi sila nagmumura kapag nagagalit. At buti hindi kagad sila humihingi ng supervisor

At nakakaluwag sa loob kapag nakita mo naaabot mo yung required metrics

[Jemarshepherd]

I didn't know why Call Center Agents wear jacket all the time kahit pag labas ng office ang init na naka jacket parin. When I started working dahil pala it's cold inside and paguwi it's hot na ayaw parin alisin mangingitim.

Nice avatar, BTW ako kaya ako nakajacket pag labas ng office kasi malamig pa rin ang jacket ko. Kumbaga my store lamig pa ** para macontra ang init sa labas. Atsaka, tama ka, iwas pangpaitim. Dagdag mo pa yung bus na sinasakyan ko na ubod ng lamig. ^^ Pede mahighi FB mu? ^^

[traitor_19]

Hello guys! Hello Admin nakura

Most of the people will think that the profession of, being on a Call/contact center/ inhouse banks/centers is a no brainer. Although this is purely a matter of opinion, I have to say that these are affected by a couple of reasons, such as:

1. High Demand for Employees - Companies keep hiring everyday, so people would think that because too many people are needed, working on a call center might be just another easy breezy job that you can get through.

2. High School Grads are Welcome - Sure, there are a lot of Companies who start hiring high school grads, a qualification that we normally see for fastfood chain employees/salesmen/sales crew, or any other job that offers minimum wage salary.

3. The mere perception about "call center". - Most often than not, people would generalize that the work we do in a "call center" is just basically taking in calls.

Tomorrow I will continue posting about how I dispute the norm, so I can earn something! hahaha.

2nd post, 2nd day.

So I have summarized why people tend to regard our work as a "no-brainer" work, now I have to say why this is NOT TRUE AT ALL

1. English Fluency - given that this country is only among the few Asian Countries that was colonized by US, we were lucky to have a very early background on the language. And we were even recognized as relatively good speaking Uncle Sam's language. But we have to admit the fact that we may understand and speak English, but not all can be fluent, and not all can converse to an American, or Canadian, or Australian (sorry generalizing). Since we have different provinces, we have obvious accents (though can be "neutralized" in time), only a few are really good and qualified for the job. This, I guess, is the most basic requirement when you want to apply to an English voice account.

2. Professionals choose this job I work in a call center and my workmates were teachers, nurses, engineers, doctors. If this is a no-brainer job, why do individuals who got high degrees opted to work in a call center?

3. High School graduates can apply and be hired, but only a few are promoted. To simplify, if you want to go up the ranks, say, team leader, operations manager, etc, you must have a GREAT background of the job. Being a leader does not only involve LEADING, so to speak. It involves a lot of different tasks, hard tasks, that a highschool diploma would NOT be enough.

4. Tenure Why do you think Companies give high compensation to employees who have longer tenure with their previous call center experience? A few call centers have retirement benefits right? That's because working alone is toxic, stressful, etc, and they give high regard to people who cope up to their night job. Having to work in the evening alone, a huge deal, and the environment more so. A lot of people hop/resign easily yes, why? Because they may have thought that working in a call center is an easy job.

[Bumpin]

2nd post, 2nd day.

So I have summarized why people tend to regard our work as a "no-brainer" work, now I have to say why this is NOT TRUE AT ALL

1. English Fluency - given that this country is only among the few Asian Countries that was colonized by US, we were lucky to have a very early background on the language. And we were even recognized as relatively good speaking Uncle Sam's language. But we have to admit the fact that we may understand and speak English, but not all can be fluent, and not all can converse to an American, or Canadian, or Australian (sorry generalizing). Since we have different provinces, we have obvious accents (though can be "neutralized" in time), only a few are really good and qualified for the job. This, I guess, is the most basic requirement when you want to apply to an English voice account.

2. Professionals choose this job I work in a call center and my workmates were teachers, nurses, engineers, doctors. If this is a no-brainer job, why do individuals who got high degrees opted to work in a call center?

3. High School graduates can apply and be hired, but only a few are promoted. To simplify, if you want to go up the ranks, say, team leader, operations manager, etc, you must have a GREAT background of the job. Being a leader does not only involve LEADING, so to speak. It involves a lot of different tasks, hard tasks, that a highschool diploma would NOT be enough.

4. Tenure Why do you think Companies give high compensation to employees who have longer tenure with their previous call center experience? A few call centers have retirement benefits right? That's because working alone is toxic, stressful, etc, and they give high regard to people who cope up to their night job. Having to work in the evening alone, a huge deal, and the environment more so. A lot of people hop/resign easily yes, why? Because they may have thought that working in a call center is an easy job.

Good Job explaining traitor_19, I strongly agree

Anyways, Nakapasa ako sa Interview para sa SEAL program, means on my way for the higher challenging roles in the company I will survive this hahaha

[redtubero]

pinakabest na naexperience ko sa work eh kapag naappreciate nila yung help na nabigay ko sa kanila. Yung tipong walang commendation pero sasabihan ka na you're my savior, you're the man etc. kahit 10 irate callers, isang ganun lang nakakawala na ng stress.

[lanibabe]

3rd Post.. 3rd Day

Again I was almost late. My shift today was 1 hour earlier 2am. Alanganin talaga eh kung kelan napapasarap na ng tulog kailangan na gumising. Pagpasok ko queuing buti naubos agad at avail nanaman. Umingay na ang paligid at nagsimula na pasimpleng kumain ang mga agents. Meron pang nag tetemple run na biglang mapapasigaw pag natalo. Biglang may sisigaw na OM "EOP!" Mag eenglish sandali maya maya tagalog nanaman.