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Page 2 of 14 FirstFirst 1 2 3 12 ... LastLast
Results 21 to 40 of 275
  1. #21

    Thumbs up

    Quote Originally Posted by hershel View Post
    hi! are those accounts fits for a no call ctr. experience applicants? thanks

    Sure why not... we do provide chances for people who has no experience.

  2. #22
    Hi Everyone,

    Staff.com is looking for competent individuals to
    work for clients from the U.S., Canada, U.K. and Australia. Candidates will be working from home.

    Requirements:
    1.Must have own Desktop or Laptop
    2.Must have good and stable Internet connection
    3.Must register an account at www.staff.com

    For inquiries visit www.staff.com.


    You set your own hourly rate

  3. #23
    do you have opening for BTS or non-voice position?

    BS IT 4yr undergrad with 1yr exp in BPO .

  4. #24
    are you still hiring for CSR post?

  5. #25

    Smile

    what's the basic pay for support post (team lead, shift managers...)? and just for clarif, it's a dayshift and fixed weekend rd right?
    -----------------------------------------


    Quote Originally Posted by c1phhr View Post
    All our accounts are day shift.

    Starting Basic Salary ranges from 14K to 22K (depending sa position at account) plus benefits like transpo allowance + meal allowance + attendance bonus + performance bonus + hmo/medicard + overtime/holiday pay + other government mandated benefits pag ibig, philhealth, sss, etc.

    Hiring process is actually easy, you can email your resume to hr@cyberone.ph and the HR will contact you for a initial tests and interview

    OR

    you may walk in at our call center site located in the 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City.

  6. #26

  7. #27
    Hi! Can you please tell us the nature of the accounts in this cc? Thank you!

  8. #28
    Quote Originally Posted by c1phhr View Post
    Don't just get a job... get a career! CyberOne is a new call center that just opened its call center site in The World Centre Makati City. We invite all interested to join and build a career!

    http://www.cyberone.com.au/images/c1_logo.gif

    CSR (CUSTOMER SERVICE REPRESENTATIVES)
    Responsibilities:


    • Professionally handle high volume of calls both inbound and outbound
    • Resolve customer issues via one call resolution guidelines and/or escalated process
    • Meet or exceed company and client performance metrics
    • Maintain a balance between company policy and customer benefit in decision making
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
    • Responsible for call disposition or compiling and generating reports as required
    • Ability to work in an independent fashion and with little supervision
    • Adapt easily to a dynamic environment
    • Gather information to effectively collect and resolve outstanding accounts
    • Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports
    • Assist in resolution of outstanding balance problems from past due accounts
    • Respond to inquiries from customers and/or internal representatives in the achievement of account resolution
    • Flexible to changes and has sense of urgency
    • Communicate with customers over the phone, by e-mail, or regular mail correspondence
    • Be first point of contact for customers who have problems or inquiries about a product or service


    Requirements:
    • Outstanding customer service skills
    • Excellent verbal and written communication. Candidates must have an Above Average command of the English language
    • Computer literate with strong computer typing skills and ability to multi-task
    • Ability to work closely with other team members
    • Strong analytical, organizational and problem solving skills
    • With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief
    • Time Management Skills
    • Call Center experience is preferred
    • Candidate must possess a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree
    • Applicants must be willing to work in Makati City
    • Fresh graduates/Entry level applicants are encouraged to apply
    • Full-Time positions are available.


    TSR (TECHNICAL SUPPORT REPRESENTATIVE)
    Responsibilities:


    • Professionally handle high volume incoming inquiries from customers
    • Resolve customer issues via one call resolution guidelines and/or escalated process
    • Meet or exceed company and client performance metrics.
    • Maintain a balance between company policy and customer benefit in decision making.
    • Able to troubleshoot minor technical concerns.
    • Active listener and keen on details.
    • Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
    • Provides concise, quality customer service in a professional and courteous manner for client projects
    • Performs related work as required and works on special projects, as requested
    • Interacts with fellow team members to enhance project performance
    • Provide technical support for end users through effective troubleshooting and problem-solving
    • Transfers customers to other internal departments where appropriate.
    • Identifies the need to escalate specific issues and follow through where necessary
    • Proactively keeps up to date on new procedures
    • Give technical advice on the application, installation, operation, and maintenance of certain products
    • In addition, upsell the products.
    • Ask probing questions to drill down to the root of a specific problem.
    • Respond to customersí enquiries relating to technical, product functionality and fault calls resolving as many queries as possible on the first interaction.
    • Logging and classifying all calls and requests for assistance in the database
    • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
    • Manage the resolution process for customers relating to technical issues for a particular product/s.
    • Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction..
    • Follow the appropriate procedures to respond to issues.
    • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customerís enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
    • Recognise and escalate recurring problems, inferior processes or outdated procedures.
    • Accept additional projects or areas of responsibility that will improve the teamís performance.
    • Proactively contribute to the team and the achievement of its goals.


    Requirements:
    • Above Average English Communication Skills
    • Completed at least 2 years in college
    • At least 6 months call center experience on technical program.
    • OR 6 months technical work experience in any industry
    • Strong computer typing skills and ability to multi-task
    • Full-Time positions available.
    • Well developed analytical skills with the ability to problem solve and develop solutions.
    • Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and colleagues.
    • Willingness to undertake additional projects and responsibilities from time to time.
    • Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
    • Flexibility with work times Ė including rotational shift work.
    • Solid understanding of mainstream operating systems, including: Windows 95/98/2000/NT/XP/Vista/Windows7.
    • Understanding of Unix, DNX and firewalls is a big plus.
    • Applicants must be willing to work in Makati



    Application period is until _____________. Email us your CV at hr@cyberone.ph and we shall contact you for interview schedule upon pre-qualification. You may also call us at 3105787 OR walk in at 14th Floor, The World Centre 330 Sen Gil Puyat Avenue, Makati City. Please visit our website at www.cyberone.ph for more details



    CyberOne.ph, Inc.
    14th Floor, The World Centre
    330 Sen Gil Puyat Avenue,
    Makati City, PH 1200
    Phone: 310-5787
    Mobile: 09162509665
    Email: hr@cyberone.ph

    http://www.cyberone.com.au/images/c1_logo.gif



    hi boss, can u pls pm me the details?? im interested.. TIA

  9. #29
    any opening for IT helpdesk or back office?

    ajeugenio@aol.com

  10. #30

    Want to be part of a fast rising BPO company in Manila?

    Visit the link to know more about or job vacancies! Thanks!

    http://www.eservebpo.com/work-for-us/

    We are currently looking for:
    1. Content/SEO Writers
    2. Account Excecutive
    3. Sales Representatives

    We offer a lot of perks and benefits like:
    HMO package
    Meal and Transportation allowance
    Attendance Bonus
    Groceries
    FND! Friday night drinks
    Referral bonus

    and a lot more!

    For those who are interested to join and become part of a company who gives importance and recognition for a job well done, then apply now!

    You will surely enjoy your job with us!

    -eServe BPO Inc.

  11. #31
    Hi! I'm looking for a day job. Do you have openings for back office? Re the CSR post, is it for sales/acquisition account? Home-based pa din ba? Thank you sa makakasagot.

  12. #32

  13. #33
    as of now , we do not have openings for back office but we do accept resume for pooling and if may opening na we will text or email you agad. hindi po ito home-based maybe in the future magkaroon ulit kami

  14. #34

    Thumbs up

    Quote Originally Posted by hershel View Post
    saan po banda sa Buendia? thanks

    -- infront of mapua makati

  15. #35

    Thumbs up

    Quote Originally Posted by undaunted00 View Post
    Hi! I'm looking for a day job. Do you have openings for back office? Re the CSR post, is it for sales/acquisition account? Home-based pa din ba? Thank you sa makakasagot.


    -- as of now , we do not have openings for back office but we do accept resume for pooling and if may opening na we will text or email you agad. hindi po ito home-based maybe in the future magkaroon ulit kami

  16. #36

    Thumbs up

    Quote Originally Posted by c1phhr View Post
    Don't just get a job... get a career! CyberOne is a new call center that just opened its call center site in The World Centre Makati City. We invite all interested to join and build a career!

    http://www.cyberone.com.au/images/c1_logo.gif

    CSR (CUSTOMER SERVICE REPRESENTATIVES)
    Responsibilities:


    • Professionally handle high volume of calls both inbound and outbound
    • Resolve customer issues via one call resolution guidelines and/or escalated process
    • Meet or exceed company and client performance metrics
    • Maintain a balance between company policy and customer benefit in decision making
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
    • Responsible for call disposition or compiling and generating reports as required
    • Ability to work in an independent fashion and with little supervision
    • Adapt easily to a dynamic environment
    • Gather information to effectively collect and resolve outstanding accounts
    • Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports
    • Assist in resolution of outstanding balance problems from past due accounts
    • Respond to inquiries from customers and/or internal representatives in the achievement of account resolution
    • Flexible to changes and has sense of urgency
    • Communicate with customers over the phone, by e-mail, or regular mail correspondence
    • Be first point of contact for customers who have problems or inquiries about a product or service


    Requirements:
    • Outstanding customer service skills
    • Excellent verbal and written communication. Candidates must have an Above Average command of the English language
    • Computer literate with strong computer typing skills and ability to multi-task
    • Ability to work closely with other team members
    • Strong analytical, organizational and problem solving skills
    • With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief
    • Time Management Skills
    • Call Center experience is preferred
    • Candidate must possess a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree
    • Applicants must be willing to work in Makati City
    • Fresh graduates/Entry level applicants are encouraged to apply
    • Full-Time positions are available.


    TSR (TECHNICAL SUPPORT REPRESENTATIVE)
    Responsibilities:


    • Professionally handle high volume incoming inquiries from customers
    • Resolve customer issues via one call resolution guidelines and/or escalated process
    • Meet or exceed company and client performance metrics.
    • Maintain a balance between company policy and customer benefit in decision making.
    • Able to troubleshoot minor technical concerns.
    • Active listener and keen on details.
    • Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
    • Provides concise, quality customer service in a professional and courteous manner for client projects
    • Performs related work as required and works on special projects, as requested
    • Interacts with fellow team members to enhance project performance
    • Provide technical support for end users through effective troubleshooting and problem-solving
    • Transfers customers to other internal departments where appropriate.
    • Identifies the need to escalate specific issues and follow through where necessary
    • Proactively keeps up to date on new procedures
    • Give technical advice on the application, installation, operation, and maintenance of certain products
    • In addition, upsell the products.
    • Ask probing questions to drill down to the root of a specific problem.
    • Respond to customersí enquiries relating to technical, product functionality and fault calls resolving as many queries as possible on the first interaction.
    • Logging and classifying all calls and requests for assistance in the database
    • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
    • Manage the resolution process for customers relating to technical issues for a particular product/s.
    • Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction..
    • Follow the appropriate procedures to respond to issues.
    • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customerís enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
    • Recognise and escalate recurring problems, inferior processes or outdated procedures.
    • Accept additional projects or areas of responsibility that will improve the teamís performance.
    • Proactively contribute to the team and the achievement of its goals.


    Requirements:
    • Above Average English Communication Skills
    • Completed at least 2 years in college
    • At least 6 months call center experience on technical program.
    • OR 6 months technical work experience in any industry
    • Strong computer typing skills and ability to multi-task
    • Full-Time positions available.
    • Well developed analytical skills with the ability to problem solve and develop solutions.
    • Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and colleagues.
    • Willingness to undertake additional projects and responsibilities from time to time.
    • Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
    • Flexibility with work times Ė including rotational shift work.
    • Solid understanding of mainstream operating systems, including: Windows 95/98/2000/NT/XP/Vista/Windows7.
    • Understanding of Unix, DNX and firewalls is a big plus.
    • Applicants must be willing to work in Makati



    Application period is until _____________. Email us your CV at hr@cyberone.ph and we shall contact you for interview schedule upon pre-qualification. You may also call us at 3105787 OR walk in at 14th Floor, The World Centre 330 Sen Gil Puyat Avenue, Makati City. Please visit our website at www.cyberone.ph for more details



    CyberOne.ph, Inc.
    14th Floor, The World Centre
    330 Sen Gil Puyat Avenue,
    Makati City, PH 1200
    Phone: 310-5787
    Mobile: 09162509665
    Email: hr@cyberone.ph

    http://www.cyberone.com.au/images/c1_logo.gif



  17. #37

    Thumbs up

    Quote Originally Posted by stargazer1015 View Post
    Hi! Can you please tell us the nature of the accounts in this cc? Thank you!


    All our accounts are day shift.

    Starting Basic Salary ranges from 14K to 22K (depending sa position at account) plus benefits like transpo allowance + meal allowance + attendance bonus + performance bonus + hmo/medicard + overtime/holiday pay + other government mandated benefits pag ibig, philhealth, sss, etc.

    Hiring process is actually easy, you can email your resume to hr@cyberone.ph and the HR will contact you for a initial tests and interview

    OR

    you may walk in at our call center site located in the 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City.

  18. #38
    Is the company only located in Makati? Or do you have other bases of operation like Ortigas, Libis, or Cubao?

  19. #39
    Quote Originally Posted by c1phhr View Post
    All our accounts are day shift.

    Starting Basic Salary ranges from 14K to 22K (depending sa position at account) plus benefits like transpo allowance + meal allowance + attendance bonus + performance bonus + hmo/medicard + overtime/holiday pay + other government mandated benefits pag ibig, philhealth, sss, etc.

    Hiring process is actually easy, you can email your resume to hr@cyberone.ph and the HR will contact you for a initial tests and interview

    OR

    you may walk in at our call center site located in the 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City.

    hi! how much salary for the position CSR (w/ cc exp)? dito? what is the account? telco? financial? contractual basis or after probationary period, do you regularize qualified employees after 6 mos? thank you.

  20. #40
    email me pls alaverab@gmail.com looking for a dayshift work thanks!

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