New Call Center Opening! Day Shift Accounts!

[c1phhr]

Don't just get a job... get a career! CyberOne is a new call center that just opened its call center site in The World Centre Makati City. We invite all interested to join and build a career!



CSR (CUSTOMER SERVICE REPRESENTATIVES)
Responsibilities:

• Professionally handle high volume of calls both inbound and outbound
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and customer benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required
• Ability to work in an independent fashion and with little supervision
• Adapt easily to a dynamic environment
• Gather information to effectively collect and resolve outstanding accounts
• Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports
• Assist in resolution of outstanding balance problems from past due accounts
• Respond to inquiries from customers and/or internal representatives in the achievement of account resolution
• Flexible to changes and has sense of urgency
• Communicate with customers over the phone, by e-mail, or regular mail correspondence
• Be first point of contact for customers who have problems or inquiries about a product or service

Requirements:

• Outstanding customer service skills
• Excellent verbal and written communication. Candidates must have an Above Average command of the English language
• Computer literate with strong computer typing skills and ability to multi-task
• Ability to work closely with other team members
• Strong analytical, organizational and problem solving skills
• With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief
• Time Management Skills
• Call Center experience is preferred
• Candidate must possess a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree
• Applicants must be willing to work in Makati City
• Fresh graduates/Entry level applicants are encouraged to apply
• Full-Time positions are available.

TSR (TECHNICAL SUPPORT REPRESENTATIVE)
Responsibilities:

• Professionally handle high volume incoming inquiries from customers
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and customer benefit in decision making.
• Able to troubleshoot minor technical concerns.
• Active listener and keen on details.
• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Give technical advice on the application, installation, operation, and maintenance of certain products
• In addition, upsell the products.
• Ask probing questions to drill down to the root of a specific problem.
• Respond to customers’ enquiries relating to technical, product functionality and fault calls resolving as many queries as possible on the first interaction.
• Logging and classifying all calls and requests for assistance in the database
• Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
• Manage the resolution process for customers relating to technical issues for a particular product/s.
• Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction..
• Follow the appropriate procedures to respond to issues.
• Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
• Recognise and escalate recurring problems, inferior processes or outdated procedures.
• Accept additional projects or areas of responsibility that will improve the team’s performance.
• Proactively contribute to the team and the achievement of its goals.

Requirements:

• Above Average English Communication Skills
• Completed at least 2 years in college
• At least 6 months call center experience on technical program.
• OR 6 months technical work experience in any industry
• Strong computer typing skills and ability to multi-task
• Full-Time positions available.
• Well developed analytical skills with the ability to problem solve and develop solutions.
• Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and colleagues.
• Willingness to undertake additional projects and responsibilities from time to time.
• Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
• Flexibility with work times – including rotational shift work.
• Solid understanding of mainstream operating systems, including: Windows 95/98/2000/NT/XP/Vista/Windows7.
• Understanding of Unix, DNX and firewalls is a big plus.
• Applicants must be willing to work in Makati

Application period is until _____________. Email us your CV at hr@cyberone.ph and we shall contact you for interview schedule upon pre-qualification. You may also call us at 3105787 OR walk in at 14th Floor, The World Centre 330 Sen Gil Puyat Avenue, Makati City. Please visit our website at www.cyberone.ph for more details



CyberOne.ph, Inc.
14th Floor, The World Centre
330 Sen Gil Puyat Avenue,
Makati City, PH 1200
Phone: 310-5787
Mobile: 09162509665
Email: hr@cyberone.ph

[hershel]

saan po banda sa Buendia? thanks

[c1phhr]

saan po banda sa Buendia? thanks

sa 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City
Phone: 3105787
New call center po ituh na kakaopen lang so pioneering batches is what we need.
Tapat po sya ng Mapua sa Buendia.

[c1phhr]

CyberOne is also in urgent need for:

Collections Representative
Responsibilities:

• Professionally handle high volume incoming inquiries from customers both inbound and outbound.
  Resolve customer issues via one call resolution guidelines and/or escalated process.
  Meet or exceed company and client performance metrics.
  Maintain a balance between company policy and customer benefit in decision making.
  Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  Responsible for call disposition or compiling and generating reports as required.
  Possess an ability to work in an independent fashion and with little supervision.
  Can adapt easily to a dynamic environment.
  Gather information to effectively collect and resolve outstanding accounts.
  Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports.
  Assist in resolution of outstanding balance problems from past due accounts.
  Respond to inquiries from customers and/or internal representatives in the achievement of account resolution.
  Flexible to changes and has sense of urgency
  Communicate with customers over the phone, by e-mail, or regular mail correspondence.
  Be first point of contact for customers who have problems or inquiries about a product or service.

Requirements:

• Outstanding customer service skills
  Excellent verbal and written communication. Candidates must have an above average command of the English language.
  Computer literate with strong computer typing skills and ability to multi-task.
  Ability to work closely with other team members.
  Strong analytical, organizational and problem solving skills.
  Time Management Skills
  With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief.
  Previous experience as a Call Center Collections Representative is preferred.
  Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
  Applicants must be willing to work in Makati City.
  Full-Time positions are available.

[Jarael]

are you hiring for team leaders or support positions?

[c1phhr]

are you hiring for team leaders or support positions?

yes we are open din sa TL positions since mag start pa lang mga accounts definitely we will need TL's to fill up the new accounts.

You can drop by between 10am to 5pm starting on 23-Jan Monday for initial tests and interviews sa 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City (tapat ng Mapua sa Buendia)

Phone number is 3105787 or 0916 2509665. Please bring your resume and look for KhayAnn. Thanks.

[c1phhr]

yes we are open din sa TL positions since mag start pa lang mga accounts definitely we will need TL's to fill up the new accounts.

You can drop by between 10am to 5pm starting on 23-Jan Monday for initial tests and interviews sa 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City (tapat ng Mapua sa Buendia)

Phone number is 3105787 or 0916 2509665. Please bring your resume and look for KhayAnn. Thanks.

up ko lang

[grifterizer]

how much is the benefits and is ti fixed weekends off for TSR?

[c1phhr]

how much is the benefits and is ti fixed weekends off for TSR?

Starting Basic Salary for TSR depending sa account at experience is 16K to 22K + transpo allowance + meal allowance + attendance bonus + performance bonus + life insurance + hmo card + holiday/overtime pay + all other government mandated benefits like sss, pagibig, philhealth, etc.

Most accounts are fixed weekends off. All Accounts are day shift.

[c1phhr]

CyberOne is also in URGENT need for:

Collections Representative
Responsibilities:

• Professionally handle high volume incoming inquiries from customers both inbound and outbound.
  Resolve customer issues via one call resolution guidelines and/or escalated process.
  Meet or exceed company and client performance metrics.
  Maintain a balance between company policy and customer benefit in decision making.
  Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  Responsible for call disposition or compiling and generating reports as required.
  Possess an ability to work in an independent fashion and with little supervision.
  Can adapt easily to a dynamic environment.
  Gather information to effectively collect and resolve outstanding accounts.
  Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports.
  Assist in resolution of outstanding balance problems from past due accounts.
  Respond to inquiries from customers and/or internal representatives in the achievement of account resolution.
  Flexible to changes and has sense of urgency
  Communicate with customers over the phone, by e-mail, or regular mail correspondence.
  Be first point of contact for customers who have problems or inquiries about a product or service.

Requirements:

• Outstanding customer service skills
  Excellent verbal and written communication. Candidates must have an above average command of the English language.
  Computer literate with strong computer typing skills and ability to multi-task.
  Ability to work closely with other team members.
  Strong analytical, organizational and problem solving skills.
  Time Management Skills
  With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief.
  Previous experience as a Call Center Collections Representative is preferred.
  Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
  Applicants must be willing to work in Makati City.
  Full-Time positions are available.

[16bech12]

Sir please pm me the details like the account, salary and compensation

[slickdude001]

Me too pa PM naman. I'm currently working but i need a day shift job.

[phoebeness]

Don't just get a job... get a career! CyberOne is a new call center that just opened its call center site in The World Centre Makati City. We invite all interested to join and build a career!

http://www.cyberone.com.au/images/c1_logo.gif

CSR (CUSTOMER SERVICE REPRESENTATIVES)
Responsibilities:

• Professionally handle high volume of calls both inbound and outbound
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and customer benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required
• Ability to work in an independent fashion and with little supervision
• Adapt easily to a dynamic environment
• Gather information to effectively collect and resolve outstanding accounts
• Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports
• Assist in resolution of outstanding balance problems from past due accounts
• Respond to inquiries from customers and/or internal representatives in the achievement of account resolution
• Flexible to changes and has sense of urgency
• Communicate with customers over the phone, by e-mail, or regular mail correspondence
• Be first point of contact for customers who have problems or inquiries about a product or service

Requirements:

• Outstanding customer service skills
• Excellent verbal and written communication. Candidates must have an Above Average command of the English language
• Computer literate with strong computer typing skills and ability to multi-task
• Ability to work closely with other team members
• Strong analytical, organizational and problem solving skills
• With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief
• Time Management Skills
• Call Center experience is preferred
• Candidate must possess a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree
• Applicants must be willing to work in Makati City
• Fresh graduates/Entry level applicants are encouraged to apply
• Full-Time positions are available.

TSR (TECHNICAL SUPPORT REPRESENTATIVE)
Responsibilities:

• Professionally handle high volume incoming inquiries from customers
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and customer benefit in decision making.
• Able to troubleshoot minor technical concerns.
• Active listener and keen on details.
• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Give technical advice on the application, installation, operation, and maintenance of certain products
• In addition, upsell the products.
• Ask probing questions to drill down to the root of a specific problem.
• Respond to customers’ enquiries relating to technical, product functionality and fault calls resolving as many queries as possible on the first interaction.
• Logging and classifying all calls and requests for assistance in the database
• Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
• Manage the resolution process for customers relating to technical issues for a particular product/s.
• Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction..
• Follow the appropriate procedures to respond to issues.
• Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
• Recognise and escalate recurring problems, inferior processes or outdated procedures.
• Accept additional projects or areas of responsibility that will improve the team’s performance.
• Proactively contribute to the team and the achievement of its goals.

Requirements:

• Above Average English Communication Skills
• Completed at least 2 years in college
• At least 6 months call center experience on technical program.
• OR 6 months technical work experience in any industry
• Strong computer typing skills and ability to multi-task
• Full-Time positions available.
• Well developed analytical skills with the ability to problem solve and develop solutions.
• Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and colleagues.
• Willingness to undertake additional projects and responsibilities from time to time.
• Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
• Flexibility with work times – including rotational shift work.
• Solid understanding of mainstream operating systems, including: Windows 95/98/2000/NT/XP/Vista/Windows7.
• Understanding of Unix, DNX and firewalls is a big plus.
• Applicants must be willing to work in Makati

Application period is until _____________. Email us your CV at hr@cyberone.ph and we shall contact you for interview schedule upon pre-qualification. You may also call us at 3105787 OR walk in at 14th Floor, The World Centre 330 Sen Gil Puyat Avenue, Makati City. Please visit our website at www.cyberone.ph for more details



CyberOne.ph, Inc.
14th Floor, The World Centre
330 Sen Gil Puyat Avenue,
Makati City, PH 1200
Phone: 310-5787
Mobile: 09162509665
Email: hr@cyberone.ph

http://www.cyberone.com.au/images/c1_logo.gif

Hi....may i know the salary and benefits of a csr in your company?please pm more details about the hiring process..thanks!

[Sassy8888]

how bout sa csr position how much ang starting?with cc exp.. and what time ang start ng shift?

[manny_employment]

Mga kabayan may urgent hiring kami sa Singapore. Visit www.pasamall.com para sa mga kailangan namin. Urgent yung Automotive Technician/Mechanics, Engineers at Nursing.

Don't just get a job... get a career! CyberOne is a new call center that just opened its call center site in The World Centre Makati City. We invite all interested to join and build a career!

http://www.cyberone.com.au/images/c1_logo.gif

CSR (CUSTOMER SERVICE REPRESENTATIVES)
Responsibilities:

• Professionally handle high volume of calls both inbound and outbound
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and customer benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required
• Ability to work in an independent fashion and with little supervision
• Adapt easily to a dynamic environment
• Gather information to effectively collect and resolve outstanding accounts
• Maintain database/systems by entering, updating, and retrieving data, as well as formatting and generating reports
• Assist in resolution of outstanding balance problems from past due accounts
• Respond to inquiries from customers and/or internal representatives in the achievement of account resolution
• Flexible to changes and has sense of urgency
• Communicate with customers over the phone, by e-mail, or regular mail correspondence
• Be first point of contact for customers who have problems or inquiries about a product or service

Requirements:

• Outstanding customer service skills
• Excellent verbal and written communication. Candidates must have an Above Average command of the English language
• Computer literate with strong computer typing skills and ability to multi-task
• Ability to work closely with other team members
• Strong analytical, organizational and problem solving skills
• With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief
• Time Management Skills
• Call Center experience is preferred
• Candidate must possess a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree
• Applicants must be willing to work in Makati City
• Fresh graduates/Entry level applicants are encouraged to apply
• Full-Time positions are available.

TSR (TECHNICAL SUPPORT REPRESENTATIVE)
Responsibilities:

• Professionally handle high volume incoming inquiries from customers
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and customer benefit in decision making.
• Able to troubleshoot minor technical concerns.
• Active listener and keen on details.
• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Give technical advice on the application, installation, operation, and maintenance of certain products
• In addition, upsell the products.
• Ask probing questions to drill down to the root of a specific problem.
• Respond to customers’ enquiries relating to technical, product functionality and fault calls resolving as many queries as possible on the first interaction.
• Logging and classifying all calls and requests for assistance in the database
• Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
• Manage the resolution process for customers relating to technical issues for a particular product/s.
• Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction..
• Follow the appropriate procedures to respond to issues.
• Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
• Recognise and escalate recurring problems, inferior processes or outdated procedures.
• Accept additional projects or areas of responsibility that will improve the team’s performance.
• Proactively contribute to the team and the achievement of its goals.

Requirements:

• Above Average English Communication Skills
• Completed at least 2 years in college
• At least 6 months call center experience on technical program.
• OR 6 months technical work experience in any industry
• Strong computer typing skills and ability to multi-task
• Full-Time positions available.
• Well developed analytical skills with the ability to problem solve and develop solutions.
• Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and colleagues.
• Willingness to undertake additional projects and responsibilities from time to time.
• Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
• Flexibility with work times – including rotational shift work.
• Solid understanding of mainstream operating systems, including: Windows 95/98/2000/NT/XP/Vista/Windows7.
• Understanding of Unix, DNX and firewalls is a big plus.
• Applicants must be willing to work in Makati

Application period is until _____________. Email us your CV at hr@cyberone.ph and we shall contact you for interview schedule upon pre-qualification. You may also call us at 3105787 OR walk in at 14th Floor, The World Centre 330 Sen Gil Puyat Avenue, Makati City. Please visit our website at www.cyberone.ph for more details



CyberOne.ph, Inc.
14th Floor, The World Centre
330 Sen Gil Puyat Avenue,
Makati City, PH 1200
Phone: 310-5787
Mobile: 09162509665
Email: hr@cyberone.ph

http://www.cyberone.com.au/images/c1_logo.gif

[c1phhr]

how bout sa csr position how much ang starting?with cc exp.. and what time ang start ng shift?

Yes we do have CSR manpower pooling din po. Starting Basic Salary ranges from 14K to 20K plus benefits like transpo allowance + meal allowance + attendance bonus + performance bonus + hmo/medicard + overtime/holiday pay + other governement mandated benefits pag ibig, philhealth, sss, etc

[c1phhr]

Hi....may i know the salary and benefits of a csr in your company?please pm more details about the hiring process..thanks!

Yes we do have CSR manpower pooling din po. Starting Basic Salary ranges from 14K to 20K plus benefits like transpo allowance + meal allowance + attendance bonus + performance bonus + hmo/medicard + overtime/holiday pay + other government mandated benefits pag ibig, philhealth, sss, etc.

Hiring process is actually easy, you can email your resume to hr@cyberone.ph and the HR will contact you for a initial tests and interview

OR

you may walk in at our call center site located in the 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City.

[c1phhr]

Sir please pm me the details like the account, salary and compensation

All our accounts are day shift.

Starting Basic Salary ranges from 14K to 22K (depending sa position at account) plus benefits like transpo allowance + meal allowance + attendance bonus + performance bonus + hmo/medicard + overtime/holiday pay + other government mandated benefits pag ibig, philhealth, sss, etc.

Hiring process is actually easy, you can email your resume to hr@cyberone.ph and the HR will contact you for a initial tests and interview

OR

you may walk in at our call center site located in the 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City.

[c1phhr]

Me too pa PM naman. I'm currently working but i need a day shift job.

All our accounts are day shift.

Starting Basic Salary ranges from 14K to 22K (depending sa position at account) plus benefits like transpo allowance + meal allowance + attendance bonus + performance bonus + hmo/medicard + overtime/holiday pay + other government mandated benefits pag ibig, philhealth, sss, etc.

Hiring process is actually easy, you can email your resume to hr@cyberone.ph and the HR will contact you for a initial tests and interview

OR

you may walk in at our call center site located in the 14th Floor, The World Centre, 330 Sen Gil Puyat Avenue, Makati City.

[hershel]

hi! are those accounts fits for a no call ctr. experience applicants? thanks