Call Center Woes

Nocturnal · Aug 5, 2001, 07:29 AM

Doesn't matter which call center you work for.

Sykes, E Telecare, People Support, Citibank, ePLDT, BPI.

Vent out your pent-up emotions! I'ts healthier.

BabyFATS · Aug 5, 2001, 05:48 PM

I hate it when our satisfaction ratings go down not because of our people but because of connectivity problems with our chat server!

***KuyaDanny*** · Aug 5, 2001, 08:14 PM

Folks, let's go beyond ranting and load this thread with some constructive criticism (aka suggestions). Some people reading this might one day invest in a call center.

Krakista · Aug 5, 2001, 09:26 PM

zimdude has a question for you people on this thread: http://www.pinoyexchange.com/forums/...threadid=48899

roadrage23 · Aug 17, 2001, 08:08 PM

With reference to KuyaDanny's last reply, my firm is considering an investment in a call center. The various posts on call center-related topics is quite interesting indeed.

livid · May 24, 2002, 08:03 AM

Hi.

I just want to know how it is like to work in a call center. Work load? Work environment? See, I'm planning to go back to school (post-graduate) and I think the shifting schedule of call centers would be more conducive for me.

funkybaby · May 29, 2002, 07:49 PM

Most call center's success is based on the number of costumers that is satisfied with the service that they get from their agents. They contact the company's backbone, the costumer care people, simply to get help, or for some, to vent out their frustrations with the use of whatever product the company may have.

Generally, we all know that NOT everybody is satisfied with anything, or everything

. Thus, the stress level for those who work for call centers is very high, due to the various people that they have to deal with-- the mad, the complainers, the ranters-- you name it. Not to mention the constant shift of schedules -- since most call centers work 24 hours, 7 days a week.

Proper training --how to handle customers, how to deliver a statement positively if you're going to give them bad news, even a course on Anger Management will help too

.

People who plan to work for a call center, needs to be VERY patient, resourceful, and very flexible with their schedule. Call centers are very fast paced, so, kung babagal-bagal ka, it will affect your work badly.

I think people who work for call centers should have BIG pays --they deserve to have big pays kasi they're the ones facing customers, and the ones who make the company look good, in all aspects

Di lang yun-- the HR people should device a lot of "gimiks" for the employees (are they in charge of that?), because work for a call center tends to be really boring and monotonous after some time. So the "gimiks" would be some added perks the employess will look forward to.

Do I sound so unsatisfied with my job? HEHEHEHE.

kNIGHT · Jun 11, 2002, 12:38 PM

If you decide to work part time in a call center, better choose the call center that will assign you in email or chat as these are less stressful compared to taking calls.

A successful call center must have dedicated supervisors so as the resignation percentage would not be that high. I quit call centers after working for around 2 years for them. I was already a team supervisor and yet I took a more challenging job.


Aug 5, 2001, 07:29 AM	#1
Nocturnal Member Join Date: Jul 2001 Location: Makati	Call Center Woes Doesn't matter which call center you work for. Sykes, E Telecare, People Support, Citibank, ePLDT, BPI. Vent out your pent-up emotions! I'ts healthier.


Aug 5, 2001, 08:14 PM	#3
*KuyaDanny* Moderator Join Date: Jan 2000 Location: Makati	Appeal Folks, let's go beyond ranting and load this thread with some constructive criticism (aka suggestions). Some people reading this might one day invest in a call center.


May 29, 2002, 07:49 PM	#7
funkybaby funky!funky!funky! Join Date: Feb 2002 Location: not_in_the_Phil	Most call center's success is based on the number of costumers that is satisfied with the service that they get from their agents. They contact the company's backbone, the costumer care people, simply to get help, or for some, to vent out their frustrations with the use of whatever product the company may have. Generally, we all know that NOT everybody is satisfied with anything, or everything. Thus, the stress level for those who work for call centers is very high, due to the various people that they have to deal with-- the mad, the complainers, the ranters-- you name it. Not to mention the constant shift of schedules -- since most call centers work 24 hours, 7 days a week. Proper training --how to handle customers, how to deliver a statement positively if you're going to give them bad news, even a course on Anger Management will help too . People who plan to work for a call center, needs to be VERY patient, resourceful, and very flexible with their schedule. Call centers are very fast paced, so, kung babagal-bagal ka, it will affect your work badly. I think people who work for call centers should have BIG pays --they deserve to have big pays kasi they're the ones facing customers, and the ones who make the company look good, in all aspects Di lang yun-- the HR people should device a lot of "gimiks" for the employees (are they in charge of that?), because work for a call center tends to be really boring and monotonous after some time. So the "gimiks" would be some added perks the employess will look forward to. Do I sound so unsatisfied with my job? HEHEHEHE.


Jun 11, 2002, 12:38 PM	#8
kNIGHT Member Join Date: Apr 2000 Location: Metro_Manila	Email and Chat Better Than Taking Calls If you decide to work part time in a call center, better choose the call center that will assign you in email or chat as these are less stressful compared to taking calls. A successful call center must have dedicated supervisors so as the resignation percentage would not be that high. I quit call centers after working for around 2 years for them. I was already a team supervisor and yet I took a more challenging job.


Aug 5, 2001, 05:48 PM	#2
BabyFATS Every Body's Buddy Join Date: Apr 2000 Location: where the heart is	I hate it when our satisfaction ratings go down not because of our people but because of connectivity problems with our chat server!


Aug 5, 2001, 09:26 PM	#4
Krakista Presentation Zen Join Date: Apr 2001 Location: toastmasters.ph	zimdude has a question for you people on this thread: http://www.pinoyexchange.com/forums/...threadid=48899


Aug 17, 2001, 08:08 PM	#5
roadrage23 Scrutineer Join Date: Jul 2001 Location: Metro_Manila	With reference to KuyaDanny's last reply, my firm is considering an investment in a call center. The various posts on call center-related topics is quite interesting indeed.


May 24, 2002, 08:03 AM	#6
livid black & blue Join Date: Dec 2001 Location: Nowheresville	Hi. I just want to know how it is like to work in a call center. Work load? Work environment? See, I'm planning to go back to school (post-graduate) and I think the shifting schedule of call centers would be more conducive for me.