Careers @ Cognizant Technology Solutions (Philippines)

[buyaki]

*** tech account nyo po ano po requirements need ba may alam sa networking or cloud tnx

[indie_pinoy]

Competencies / Qualifications / Requirements:
•Completed at least (2) years in collage
•36+ months of Overall Service Desk experience in the BPO setting
•Experience for Basic programming/coding/Java
•Excellent written and verbal communications skills (English)
•Software fixes
•Willing to work in 24x7 environment
•Excellent Analytical & Coordination skills are essential

kailangan po ba talaga may exp sa helpdesk/IT before?

[ellem]

pwede po paki send din sakin yung salary range? thanx

[houndclaw]

di ba pwede kahit wala knowledge sa java programming? may training naman di ba?

[pexman1986]

sir may nabigyan na po ba ng jo for tsr(helpdesk position for retail account)? kasi sabi sakin last week ngayong week daw po yung jo kaso friday na wala pa din. kindly tell us naman po the status of our jo ... thank you.

[Musikerong_Kuno]

Hi, what are the current job openings and their requirements?
Any idea about the hiring process?

Cognizant Technology Solutions is now hiring for our NEW site.

11th Floor Hanston Square Building, San Miguel Avenue, Ortigas Center, Pasig City

NOW HIRING FOR:

I. Pioneering Brokerage Account (voice)

Process Associate (CSR), Sr. Process Associate (Sr. CSR) & Subject Matter Experts (SME)

Essential Functions:

•Adhere to daily schedule by being available to take inbound calls as scheduled
•Answer inbound calls from shareholders and prospective shareholders - Promptly respond to clients’ telephone inquiries and ensure that their needs are met with accuracy and professionalism
•Ensure account verification procedures are followed.
•Adhere to CPU call handling requirements while interacting with customers.
•Respond to specific account and procedural information requests including balances, closing prices, portfolio performance and quotes.
•Listen actively and probe to determine client needs
•Actively resolve client issues
•Maintain shareholder accounts on the appropriate systems
•Escalate issues when necessary
•Keep management team informed of client feedback
•Make outbound follow-up calls to shareholders in response to issues which cannot be resolved point-of-call.
•Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests
•Remain up to date regarding Stock Transfer products, services and systems
•Maintain working knowledge of client products that CPU supports
•Maintain working knowledge of CPU policies and procedures
•Complete extensive ongoing training to maintain competency in financial markets and instruments.
Competencies / Qualifications / Requirements:
•Bachelor's degree or equivalent experience
•Strong Verbal and Written English
•1-5 years of experience in a call center handling a brokerage account (MANDATORY)
•Strong problem solving and analytical skills
•Very good keyboard skills – Formal Training in Typing would be an added advantage.
•Good analytical skills
•Conversant using MS Office – PowerPoint, Excel and MS Word.
•Customer Centric.
•Ability to work accurately under pressure.
•Good Team Player.
•Strong Sense of Urgency.

Walk-ins are welcomed from 1PM to 5PM, Monday to Friday

Please bring the following:

 Valid ID
 Resume with picture
 Soft copy of your resume (available in email)
 TIN & SSS number should be available during application

Also Hiring:
Team Leaders, Call Quality Analysts, Process Trainer & Workforce Planning Analyst

Note: for interested applicants, please email your resume to Manilarecruitment@cognizant.com

Qualified candidates will be notified and scheduled accordingly.
For these positions, only scheduled candidates will be entertained

II. Pioneering Technical Helpdesk Account (voice)

Process Associates, Sr. Process Associates, Subject Matter Experts (SME)

Essential Functions:
•Day to Day operations, SL and Floor Operations management
•Organize team huddles and work towards keeping the team motivation at a high level
•Send the Shift Handover document to shift lead of the next shift with details of all the updates and critical outages/issues
•Prepare the shift roster
•Facilitate administrative and operational needs of the team
•Prepare and share daily shift reports
•Assign routine tasks to the team
•Prepare consolidated weekly/monthly report

Competencies / Qualifications / Requirements:
•Completed at least (2) years in collage
•36+ months of Overall Service Desk experience in the BPO setting
•Experience for Basic programming/coding/Java
•Excellent written and verbal communications skills (English)
•Software fixes
•Willing to work in 24x7 environment
•Excellent Analytical & Coordination skills are essential

Walk-ins are welcomed from 1PM to 5PM, Monday to Friday

Please bring the following:

 Valid ID
 Resume with picture
 Soft copy of your resume (available in email)
 TIN & SSS number should be available during application

[Musikerong_Kuno]

sir may nabigyan na po ba ng jo for tsr(helpdesk position for retail account)? kasi sabi sakin last week ngayong week daw po yung jo kaso friday na wala pa din. kindly tell us naman po the status of our jo ... thank you.

Hi, Sorry but it is still pending for approval. Rest assures that those who were shortlisted will be notified once the Salary & joining date has been finalized.

Regards,
CTS Talent Acquisition
that

[Blitz5]

Sir nasa Ortigas ba *** healthcare account nyo? mag kano po ba basic salary and benefits. I have 2 and half yrs. of cc exp. and 1 yr. hospital exp. as a nurse. TIA.

[Musikerong_Kuno]

Sir nasa Ortigas ba *** healthcare account nyo? mag kano po ba basic salary and benefits. I have 2 and half yrs. of cc exp. and 1 yr. hospital exp. as a nurse. TIA.

hi! yes it is in Ortigas, however, we just filled the requirement.

Regards,
CTS Talent Acquisition

[noVoice]

Ive been here, and to my suprise, my application was not even entertain, you need 3 years solid experience in brokerage account, kung wala eh papauwiin ka..sayang ang punta, bumabagyo pa naman, kaya yung mga interesado, be sure na may 3 years solid experience *** either tech o csr na kelangan brokerage, kung *** eh mapapamura **** *** sa asar..

[Pagan_Unit]

Ay ganon noVoice hassle naman yan. Nakatangap pa naman ako ng text for today. Nakakatakot naman kung dito yung sinasabi nilang SME position, eh wala din naman akong experience sa brokerage acct. Parang magsasayang ka lang ng oras at pagod.

[Musikerong_Kuno]

Mandarin & Korean Bilingual Helpdesk - for batch 1 of a Pioneering Helpdesk Account

Core Competencies
• Excellent written and verbal communications skills “Korean or Mandarin” and “English”
• Excellent Troubleshooting skills, search skills, ability to approach problems logically
• Java Programming Experience would be an added advantage

Other Requirements
• Willing to work in 12X5 environment
• Willing to work in Ortigas City
• Basic Customer service skills
• Customer service orientation and ability to work in a team
• Good interpersonal and communication skills
• Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
• Strong keyboard skills

Detailed Role & Responsibilities
• Ensure on meeting daily KPIs
• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery and ticket closure

Interested candidates can send their resumes to Manilarecruitment@cognizant.com

Regards,
CTS - Talent Acquisition

[pexman1986]

@ Musikerong_Kuno:

Thanks po sa update. Opo nagsend na po sila ng email. = )

[pexman1986]

@ Musikerong_Kuno:

question lang po sir if may tentative start date na yung retail account niyo?

[Musikerong_Kuno]

@ Musikerong_Kuno:

question lang po sir if may tentative start date na yung retail account niyo?

Hi,there have been some changes with the required numbers. Expecting the update to be released by OED today. A communication will be released to all.

Regards,
CTS - TA

[itsmetralala]

Annuities account ba to?

hi may iask if ryt now there's an opening for this post??

[e0n_]

nagapply ako sa ortigas site for csr post. yun.
initial interview.. ok nmn .. then sabi ng interviewer sakin, ang hinahanap nila is hindi lalagpas sa 18 mos ang experience sa financial account nila.. medyo di ko nagets yung logic... so i asked why. sbi nya, mshydo daw specific yung client, kelangan daw di nga lalagpas ng 18 mos. at dahil pang entry level *** yung salary na maibibigay nila, baka dw yung may mga 18+ month xp, eh mababaan sa offer kaya magresign *** kagad.
sabi nya sakin, meron dw opening sa mckinley,.. pero syempre.. di ko keri kasi sobrang layo nun sa bahay. ayon.. kinuha padin nya resume ko kse in case may TSR post daw sa ortigas, eh tatawagan ako, sa tsr daw ako ilalagay kase my experience din nmn ako as TSR. di na ko umaasa.
ng magpunta ko, 2 lang kme waiting. sobrang nice ng HR. as in super nice nya. feeling ko maganda environment dun. yun nga lang. try ko nlng sa iba.

[BlackBeard]

nagapply ako sa ortigas site for csr post. yun.
initial interview.. ok nmn .. then sabi ng interviewer sakin, ang hinahanap nila is hindi lalagpas sa 18 mos ang experience sa financial account nila.. medyo di ko nagets yung logic... so i asked why. sbi nya, mshydo daw specific yung client, kelangan daw di nga lalagpas ng 18 mos. at dahil pang entry level *** yung salary na maibibigay nila, baka dw yung may mga 18+ month xp, eh mababaan sa offer kaya magresign *** kagad.
sabi nya sakin, meron dw opening sa mckinley,.. pero syempre.. di ko keri kasi sobrang layo nun sa bahay. ayon.. kinuha padin nya resume ko kse in case may TSR post daw sa ortigas, eh tatawagan ako, sa tsr daw ako ilalagay kase my experience din nmn ako as TSR. di na ko umaasa.
ng magpunta ko, 2 lang kme waiting. sobrang nice ng HR. as in super nice nya. feeling ko maganda environment dun. yun nga lang. try ko nlng sa iba.

hi how much ang offer nila for their financial account? thanks!

[e0n_]

hi how much ang offer nila for their financial account? thanks!

im not sure. i think its below 20. sabi lang sakin pang entry level dw salary nila maibibigay sa brokerage account nila.

[indie_pinoy]

any updates sa opening?