Back Office position at West Contact Services! PHP 23000 - 26500 + 20% Night Diff

[it020]

Just want to clarify, sa june pa daw ang next batch sabi ng receptionist sa export bank plaza..is that true?

[finis3405]

Business Associates / Voice and Data Services Associates (B2B account)
PHP 23000 - 26500 + 20% Night Differential
(National Capital Reg - Cybergate, Pioneer, Mandaluyong City)
Responsibilities:
Responsible for pro-actively coordinating and managing complex voice order lifecycle support for clients; commitments necessary to exceed client expectations by providing a single point of contact from receipt successful deliver; provide complex voice aftermarket ordering and service support; receive voice order of customers and validate the accuracy of the information provided; proactively maintain an understanding processes established for each step of life cycle, ensuring it is followed when needed.

Major Job Accountabilities

Voice Order Management – Proactively coordinate the day order lifecycle of various voice products while for clients and ensuring service commitments exceed client expectations while adhering to corporate and policies and procedures
Client Satisfaction – Establish an excellent working relationship with assigned client and continuously string level of overall service that West is providing
Research Assistance – Assist in resolving routine program quality issues by identifying issue(s) and research manner
Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/ external team members and department contacts


Knowledge

Customer service principles and practices
Methods of basic report preparation
Departmental operating procedures and policies
Local, Data and/ or Voice provisioning processes


Skills and Abilities

Ability to gain extensive knowledge of all voice services/ product
Analytical skills to research and resolve billing and voice ordering issues
Excellent verbal and written communication skills
Excellent time management and analytical skills
Manage multiple, concurrent task as related to extensive voice order management
Ability to develop and maintain strong relationships and teamwork with co-workers


Hiring Profile of Voice and Data Service Managers

College-graduate preferred but not required (work experience and competence may be substituted for degree)
Excellent computer and internet navigation skills
Excellent written and verbal English community skills
Excellent technical knowledge and orientation
Excellent knowledge and adept in using MS Office (Word, Excel, PowerPoint)
Great customer service skills
Knowledgeable and skilled in preparing reports
Good analytical and time management skills
Ability to develop and maintain strong relationships and teamwork with co-workers
Can manage multiple, concurrent task
Strong initiative and great people and service-orientation
Work Experience in a Telco preferred but not required

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
Applicants must be willing to work in Cybergate,Pioneer,Mandaluyong City.
Fresh graduates/Entry level applicants are encouraged to apply.
200 Full-Time positions available.

when is the next opening daw po ba? im interested to apply kasi im only getting 12k sa salary ko its been 2 years wala man lang kaming yearly increase or bonuses nagkakasakit na nga mga tao dahilsa dami ng work e at pressure.

[ann04]

hi! where can I forward my resume? or can I go there directly? Please pm me details. thanks.

[crconline]

hi! im interested. pls pm me the details and i'll send my resume. tia

[hlcyonbryan2226]

hlcyonbryan2226@gmail.com

[happykatorse]

is this still open?

[akitippy]

open pa rin po ba ito? please send me an email at akitippy@gmail.com thanks!

[sepoy666]

Is this position still open?

[finis3405]

Hi Justgreat

is the position still open? could you tell me more about the benefits and the incentives in west?

Thanks.

by the way do you have a contact number where i could text or call you?

[nightwing27]

Hi, I'm interested to apply can you kindly send the deaitls. TY

[bryanpert]

hello good day, 'Im highly analytical, want to apply for the post, is there any online application? (sending my resume via net, before going to your the hiring site)

[white_flag]

please pm me the details. thanks! also, where can i email my resume?

[chelzkie]

Hi there! Would like to ask if do you have available post for non-voice like data entry? Please do reply p0!! I badly need a job! Hehe, Salamat po! PM niyo ako or email me supladangsweet24@yahoo.com

THANKS!

[Zuplado69]

Is it still open? pa send ng details...

[wampy]

Hello there! Are you still open for recruitment because I'm so much interested to the said postion. Please do PM me with the Tips and others. Thanks in advance

[i'm_clods]

I applied last May, they still haven't notified me if I passed or not. My husband and I applied at the same time, he already received an email about not being qualified. It's been 3 weeks, how can I follow up on this? I tried calling but there is no answer to the numbers that they post on Jobstreet.

[Chris V]

hi im interested...please send details to chris_villanueva77@yahoo.com.ph...that's an underscore in between my first and last name. also please indicate if the post is still available this month or when is the next one available. thanks.

[Chris V]

im interested...please send details to my email add...chris_villanueva77@yahoo.com. please note there is an underscore between my names. hope to hear from you. please include when they will be hiring the next batch. thanks!

[nitlihp]

pa pm details thank you!

[mortisha]

hi. can u pls PM me also about the benefits, the recruitment process, everything i need to know. gaano katagal po bago ma-regular? yun kasi ang pinaka-importante thanks