Pccw

[ayelisalone]

HUWAW !! You have 4 years experience ?? anung position aapplyan u ditO? TL or TM? or OM?

[jin927]

Hi im for harland clarke accnt training na,.. madali ba pumasa **? ayos ba training?? mhirap ba accnt ng harland?

[bernadettejjj]

This is a very good company. Yes, the offer is not that high pero kung petiks hanap nyo, this is the company for you! Ok din ang management (sa account ko ha) ewan ko sa iba... May lutuan pa kami..

[crisrian]

nagapply ako last year sa pccw, sa belkin ako nilalagay kaso wait p dw ng 2mos for pooling pa kc kaya hindi na ako tumuloy. May bagong tsr acct b dito bukod s belkin

[ayelisalone]

hahaha .. bernadette.. anung account ka **??

[alwinder47]

Ayos ** mababa nga lang incentives

[autoreverse]

anu anu po hiring na account dito?meron bang weekends off?(healthcare etc) thanks

[skye909]

depende...as of the moment airline account and mass hiring dito..

[dangkoy16]

pa refer nmn po ..how's the recruitment process?..

[ninagurl]

mapupush through na ba talaga ang dress up sa january 2013? maguumpisa pa naman ako sa january 7 dun..

[skye909]

I'm not sure about sa dress up..normally one month lang un then dress down na ulit..it's been like this since the last 4 years..Uhm..1 days process lang dito..normally madali lang makapasok kahit walng experience and kggraduate lang.. dahil na rin ***** sa di kalakihan ang offer..nga pala..pioneer batch *** sa airline...sa january start..dun k b ninagurl??

[skye909]

sorry..."1 day recruitment process"...

[RiverM]

sorry..."1 day recruitment process"...

Where is PCCW?

[skye909]

10th floor, Unionbank Plaza, Meralco Ave. Ortigas Center Pasig City.. In front of Metro Walk..Behind Strata Buiding Near SM Megamall.

[main_page]

may non voice?

[ninagurl]

I'm not sure about sa dress up..normally one month lang un then dress down na ulit..it's been like this since the last 4 years..Uhm..1 days process lang dito..normally madali lang makapasok kahit walng experience and kggraduate lang.. dahil na rin ***** sa di kalakihan ang offer..nga pala..pioneer batch *** sa airline...sa january start..dun k b ninagurl??

yep, i'm under airline account, wave 1.. may call center experience na ako before. just want to try what's it like under pioneer account eh..

[krazy]

I just resigned last August after having been in the "major Hong Kong based airline" account and I have to say it was the WORST experience I've had working in a call center (and I have worked at other CC's before) with my gripes being:

1. stingy healthcare/HMO benefits: you only get your HMO card and coverage after 2 months of employment, and what's worse is it's outpatient-only coverage so I hope you have lots of cash for when you do need to be confined in a hospital

2. No performance incentives: I had perfect attendance for 3 straight months and they couldn't even give so much as mention on the floor bulletin board

3. Never ending pay disputes: for some reason they could not get their timekeeping right, we would always have pay disputes over late/absent deductions when we were clearly present and on time. One example was I would have been tagged as 2 weeks absent on the payroll system had I not seen that error early on before the end of the pay period.

4. Extremely Poor training: being the pioneer batch of that account, the training was so rushed (to meet the launch date) that what would normally take 2-3 months of training due to the complexity of an airline account was all crammed in just 3 weeks resulting in the agents not knowing important policies and procedures of the account, and then resulting in irate customers after they were provided false information and/or passenger's travel arrangements being messed up. This was made worse as most of the agents hired did not have any experience in the airline/travel field.

5. Poor facilities: Tiny break rooms/pantries, no free coffee, tiny sleeping room, no real clinic (their idea of a clinic is a small medicine cabinet in the HR area, and there's no nurse on duty during weekends/holidays

If you're looking for a job in the CC industry, I would very much advise you to steer clear of this company and go with one of the better known names (Convergys, Sykes, etc.) and save yourself the hassle

[skye909]

I just resigned last August after having been in the "major Hong Kong based airline" account and I have to say it was the WORST experience I've had working in a call center (and I have worked at other CC's before) with my gripes being:

1. stingy healthcare/HMO benefits: you only get your HMO card and coverage after 2 months of employment, and what's worse is it's outpatient-only coverage so I hope you have lots of cash for when you do need to be confined in a hospital

2. No performance incentives: I had perfect attendance for 3 straight months and they couldn't even give so much as mention on the floor bulletin board

3. Never ending pay disputes: for some reason they could not get their timekeeping right, we would always have pay disputes over late/absent deductions when we were clearly present and on time. One example was I would have been tagged as 2 weeks absent on the payroll system had I not seen that error early on before the end of the pay period.

4. Extremely Poor training: being the pioneer batch of that account, the training was so rushed (to meet the launch date) that what would normally take 2-3 months of training due to the complexity of an airline account was all crammed in just 3 weeks resulting in the agents not knowing important policies and procedures of the account, and then resulting in irate customers after they were provided false information and/or passenger's travel arrangements being messed up. This was made worse as most of the agents hired did not have any experience in the airline/travel field.

5. Poor facilities: Tiny break rooms/pantries, no free coffee, tiny sleeping room, no real clinic (their idea of a clinic is a small medicine cabinet in the HR area, and there's no nurse on duty during weekends/holidays

If you're looking for a job in the CC industry, I would very much advise you to steer clear of this company and go with one of the better known names (Convergys, Sykes, etc.) and save yourself the hassle

sad to hear your experience..everyone had their own share of bad and good...thanks for sharing though..hope you find a cc that suites you..

[skye909]

may non voice?

not sure if they're hiring for voice agents..Alam ko csr for airline and travel ang open nila dito..

[rene_angelnoi]

Pa-PM naman kung magkano offer nila sa airline account?