AT&T U-Verse

[agatha19koreana]

What do i have to expect sa account na to?
Hope you could help me gain information.
Sa Tues start ng training (teleperformance)

thank you :-)

[arbski]

ano yan voip, high speed internet at internet tv. ang aht mo 11 mins. tapos csat based siya. madali lang dyan. puro reboot lang gagawin mo dyan. tska may berlitz nga pala dyan. good luck

[razzle_dazzle]

Ahaha nahirapan ako sa U-Verse

[courtsideBUM]

Pioneer ako dito.. sa UP Technohub. Pero umalis din nyahahaha

[satch]

pag handaan mo *** ang berlitz. it is an exam where your proficiency in oral communication will be tested. Be prepared to express your answer using past, present and future tenses in the context of the question. Don't be conscious about the accuracy of your answer. There is no right or wrong answer. What is important is that you are able to express yourself clearly as well as answer in complete sentence. Hindi pwede yun isang tanong isang sagot.

Best of luck. AT&T uverse is a very exciting product from AT&T. although puro reboot nga ***, but you have to learn how to use their tools properly. There is a tool that they have developed that will help you ask the right questions to the customer and based on their responses, you choose the option that is applicable for the situation. Para bang "choose your own adventure" type of tool.

[coldlady1987]

att uverse is a VERY VERY challenging account. super agent ka jan. high tech mga tools nila which is very impressive.. kelangan mo lang pumasa ng berlitz kung hindi, di ka pwede sa att.. if you make it in uverse, definitely you'll make it anywhere "CC"

[khikz]

hehehe

pioneer uverse // cvg pbcom - g5

tech - " tv, voip, internet" , basic pc program and ts - mga tv pati remote - universal remote , pati mga cords, jacks sa likod and connection , input // pati un program ng tv - pay per view , video on demand // phone - reset phone - reset rg 2wire - // send tech // schedule technician // na hinde dumadating // outages // tools and everything // dsat // netsat na vsat minus dsat // billing - credit , adjustment // upsell with monthly quota // san ka pa..

bitter na ba ako? ampalaya hehehe

resigned

[Ishihara]

Yan ang mahirap sa mga call centers (generally).

Lahat na lang ng bagay ipapagawa sayo. Sobrang taas ng goals and targets - ridiculously so high, at pag hindi mo na meet, terminate ka.

[roidrage]

hindi lang ang metrics ang problema mo may isa ka pang problema. Sa teleperformance ka diba? Good luck mag tiyaga ka sa pamamalakad ng management.

[stepehenyan@12]

goodluck din sa pag activate ng bpi express cash card mo di lahat ng bpi branches pwede mag activate pili lang andun pa naman sahod mo.

you can always backout while you still can hehehe! berlitz talaga pamatay taas mortality rate susunod metrics.

[mikeru22]

I had handled Dishnetwork for a year before being assigned to U-verse. I would say U-verse is a challenging account but it's way easier compared to Dishnetwork. In U-verse you may have to troubleshoot with TV, CVOIP (Internet Phone) & Internet Service but you are really not required to totally handle a billing, sales, retention or out of scope concernm you can always transfer the member to another department, there's no QA & you can actually predict if the call will be surveyed thereby giving you a better grasp of your TACRIFT score. The queue isn't that high & the equipment/ accessories are less complicated. I like U-verse more than Dish.

[UverseAgent]

Hello sa inyong lahat, post lang kayo ng questions dito about the account siguro pwede tayo magtulungan since bago lang din ako. Thank you!

[agatha19koreana]

hello uverse agent, from what cc ka?

[hench7]

Please do not share confidential information such as metrics and your responsibilities as an agent. Agents agree and signed a contract stating not to disclose confidential information from hiring to training to operations. A gentle reminder guys.

[ckoinzell]

Challenging but pays good.
=]
berlitz is the 1st thing you have to handle,next would be metrics, everything is fairly easy as my trainer says.

[glamorose31]

lol. Ang berlitz. bow. Super practice talaga ako para diyan!

uhmm... on the topic, tama sila... andaming tools na gamit at andami mong issuport... may upselling pa, minsan nakakalimutan ko yun sa call flow ko...
Pero hmm, I dunno siguro kasi bago pa lang ako sa account na to kaya nag-eenjoy pa ko sa mga bagong learnings...

[pusang_taba]

wew! what happens if you don't pass berlitz? sibak ka na ba sa training?

[agatha19koreana]

for teleperf, if u fail the berlitz na kailangan for u-verse, they would put you sa ibang accounts.

[stepehenyan@12]

ganon din naman sa cvg ang tanong kung me available at kung priority ka!? baka mas priority nila nag apply.

[xyz789]

all can say is toxic ang account na to, tsr ka, na csr,magtotroubleshoot ka tapos may billing at sales pa, parang all around,ano yun!?kalokohan,i hate the account ehehe at ang metrics sobrang kalokohan,pati service issue massurvey pa,ano magagawa ng agent kung palpak ang service ng at&t,as if kasalanan ng agent na bobo yung system ng at&t .

just sharing my POV,