I am looking for a job as a call center agent and because this is my first time to venture on this kind of field, i would really like to know and be enlightened with it. To start things over...I have been reading alot of job opportunities in the internet but the information they give is very minimal, like what is the meaning of TSR or CSR? what does the job entail and what is the difference of the two when it comes to work in general? What does "inbound" or "outbound" mean? and all the other basic stuff that you think "we" should know prior to applying for such jobs.
I know that this side of the forum is dedicated to the people behind the call center industry and it would be very much appreciated if you guys would take at least a little of your time sharing your thoughts to this cause your entries would really help us "newbies" in finding a career path in the said industry. Kindly share your thoughts regarding this, may it be a negative remark or a positive one, it would be certainly welcomed!
Thanks for helping!