NonCall Center Career At Maersk Global Services Centres in Ortigas

[rapito]

tagal na pala nito haha

[julieM]

wala bang updates dito.. may nakausap akong nagapply dito, pinagsagot sila ng 50 item test within 15 minutes! 30 ata sila, 2 lang ang pumasa.. hindi nga lang niya sinabi sa kin *** offer..

[maerskapplicant]

•Review and modify statements of account and ensure appropriate attention to detail and that they fall in line with SLAs and client requirements
•Review business reports, identify invoices outstanding and generate call lists for collectors on a daily basis
•Review on-account payments and advise order to cash team of where payments should be applied
•Prepare coversheets for some KC
•Act as the communication interface between Order to Cash and the collections team
•Ensure that high risk customers (based on debt ratios) are escalated to collectors and WKC Managers for treatment
•Monitor payment application and supply relevant updates to the OTC team
•Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner
•Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner
•Liaise with in-country coordinator, sales persons where necessary
•Adhere to relevant legislation (country/cluster specific)

Collections Workflow
•Identify and categorize client based on risk profile (% of invoices outstanding)
•Generate daily call lists for collectors taking into account client types, invoice types and risk profiles
•Organize automatic dunning of customers depending on age, type of debt and record dunning information accordingly
•Monitor disputes logged in FSCM and act as a coordinator in necessary cases
•Escalate matters to either the WKC Collector or WKC Supervisor in a timely and efficient manner
•Monitor feedback/outcomes generated by collectors and ensure issues are escalated to the correct managers or logged in the correct systems for follow up
•Update relevant systems with information regarding credit suspension, withheld freight etc.
•Work closely with cluster management & collections manager to ensure that workflow processes are being met and critical matters are being escalated in a timely and efficient manner
•Monitor credit worthiness of clients, provide updates to management regarding findings

Performance
•Ensure compliance with cluster specific SLAs relating to sending SOA
•Ensure call lists are generated and sent in accordance with KPIs
•Ensure timely and accurate responses to all email communication
•Assist with achievement of team revenue targets (weekly and monthly)
•Willingness to work in a team environment
•Demonstrates the highest level of business communication both internally and externally
•Undertake all tasks assigned by MAERSK management
•Meet KPIs
•Work with team towards reducing overall OD% for cluster


please send email to mr_superman05@yahoo.com