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  1. #1

    Verizon Alabang Openings

    Telecom Customer Service Representative

    Requirements:

    * College degree with at least 2 yrs of related job-experience, or an equivalent combination of education and Customer Service experience
    * Demonstrates a comprehensive knowledge of telecommunications, processes and systems as well as department policies and procedures.
    * Excellent customer service
    * Must demonstrate the ability to communicate (written and verbal) in a clear, positive and professional manner with a high level of English proficiency
    * Good typing skills/ be able to exhibit proper use of grammar with minimum errors
    * Willing to work in Alabang
    * Amenable to shifting work schedules (mostly on night shift)
    * Work experience with telecommunication company is an advantage



    Manager- Telecom Customer Service

    Requirements:

    * Generally requires a minimum of 7 years experience in a related discipline and/or minimum of 3 years of supervisory experience.
    * Excellent management skills with ability to assign and monitor work.
    * Excellent interpersonal skills.
    * Excellent time management, communications, decision making presentation, human relations and organization skills.
    * Excellent knowledge of all technical support areas.


    Preferred knowledge/Certifications:

    * PC Literacy (E-mail, MS Office Suite)
    * Excellent customer service & communication skills
    * Must demonstrate the ability to communicate (written and verbal) in a clear, positive and professional manner with a high level of English proficiency
    * Good typing skills/ be able to exhibit proper use of grammar with minimum errors


    Voice/Data - Network Engineer

    Requirements:

    * Bachelor Degree in Engineering (Computer/Telecommunications), Computer Science/Information Technology, or equivalent or 3 years’ equivalent work experience within the telecommunications industry or an equivalent combination of skills/experience.
    * Fluent English communication skills, both written and verbal such that engineers can lead and direct both internal and external resolution teams in a firm, confident manner.
    * Customer Service soft skills and attention to detail.
    * Ability to immediately take control and drive issues to resolution, limiting customer “downtime” and taking command of the root cause of the issue; this includes communicating with various support groups and customers across time zones.
    * Candidates must have basic analytical skills, with the aptitude to “think outside the box” in any given situation.
    * Strong attention to detail.
    * Ability to multi-task and work under tight deadlines.
    * Must be willing to work on shifting and graveyard schedules.
    * Must be willing to work on holidays and weekends.
    * Basic (general) computer skills and troubleshooting knowledge.
    * Good working knowledge of MS Excel, MS Word, MS PowerPoint and MS Access.
    * Good interpersonal skills and ability to work well with others.
    * Ability to work in a “global” environment, collaborating among different time zones, in order to support customers in various locations around the world.
    * Multi-tasking skills, in order to meet the high demand of supporting multiple clients around the globe.
    * Detail-oriented, with the capacity to organize and track various processes and procedures for multiple clients.
    * Ability to work responsibly with or without direct supervision.
    * Preferred Voice background/work experience.
    * Preferred CCNA and/or other networking certifications.
    * Preferred experience with HP OpenView, TACACS, Solar Winds, etc.
    * Extensive experience in network monitoring tools is a plus.
    * Heavy PBX voice experience would be an advantage


    Please email your CV to jichaelmackson23@gmail.com

  2. #2

    Finance/Accounting Post

    Hi there! Is there any available accounting post?
    Thanks,.

  3. #3
    kreationist22 unfortunately there is none

  4. #4
    any post for IT (oracle/unix)?

  5. #5
    ok lang po ba ang fresh grad/no exp for network engineer?

  6. #6
    no oracle/unix

    twacked please send your resume and let me see your qualifications

  7. #7

  8. #8

  9. #9
    sir, what would be the job functions for the telecom CSR post?
    parang sa call center?

  10. #10
    reyven, yes parang call center. not too bad since telecom at technical nmn ito

    Telecom Customer Service Representative

    Responsibilities:

    As a Telecom Customer Service Representative in an inbound call center environment, you will use basic knowledge of telecommunications, processes and systems, as well as department policies and procedures. This position generally receives clear work instructions and typically works under immediate supervision and/or with close direction from more experienced employees. Performance of duties that are considered fairly routine will be expected, but also may involve handling difficult situations that may require deviation from standard procedures. Expertise in handling these matters will require a professional level of decision making.



    This position will be responsible for answering and diagnosing incoming service calls from customers. Perform initial diagnosis and take actions to correct problem or initiate repair ticket. Enlist network management personnel, terminal personnel, and other support groups as necessary to facilitate trouble resolution. Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures. Provide information to customer regarding the status and resolution of their reported problem. Performs escalations at specified in intervals. Exercise independent judgment and manage the escalation process as required, in support of trouble repair activities. Update knowledgebase system(s) to provide accurate troubleshooting guidelines related to repair activities. Provide alternate solutions to resolve issues outside normal guidelines and procedures. Perform project management for internal initiatives. Able to assist new hires within the center to minimize/address long duration ETMS ticket issues.

  11. #11
    Voice/Data - Network Engineer

    ^ Any idea of starting salary range? with 3 years work experience....

  12. #12
    Quote Originally Posted by zodiacmonkey View Post
    reyven, yes parang call center. not too bad since telecom at technical nmn ito

    Telecom Customer Service Representative

    Responsibilities:

    As a Telecom Customer Service Representative in an inbound call center environment, you will use basic knowledge of telecommunications, processes and systems, as well as department policies and procedures. This position generally receives clear work instructions and typically works under immediate supervision and/or with close direction from more experienced employees. Performance of duties that are considered fairly routine will be expected, but also may involve handling difficult situations that may require deviation from standard procedures. Expertise in handling these matters will require a professional level of decision making.



    This position will be responsible for answering and diagnosing incoming service calls from customers. Perform initial diagnosis and take actions to correct problem or initiate repair ticket. Enlist network management personnel, terminal personnel, and other support groups as necessary to facilitate trouble resolution. Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures. Provide information to customer regarding the status and resolution of their reported problem. Performs escalations at specified in intervals. Exercise independent judgment and manage the escalation process as required, in support of trouble repair activities. Update knowledgebase system(s) to provide accurate troubleshooting guidelines related to repair activities. Provide alternate solutions to resolve issues outside normal guidelines and procedures. Perform project management for internal initiatives. Able to assist new hires within the center to minimize/address long duration ETMS ticket issues.
    ah okay...
    hmmm sir, ok naman po ba working environment sa verizon...how bout compensation package and benefits?
    ang alam ko po yung verizin dyan sa alabang eh more of NOC activities lang...matagal na po ba merong tech support functions dyan?

  13. #13
    kahit hindi ccna but knowledgable in networking pwede po ba sir?

  14. #14
    @ TS
    pwede po bang mag apply (for Network Engineer) kung may certification but no hands on experience? knowledge lang, for now.

  15. #15
    a deadly meat bun chopil's Avatar
    Join Date
    Nov 2006
    Location
    middle of nowhere
    i also have the same question..

  16. #16
    @reyven15 bago lang yung tech support functions. about sa work environment, di nmn kasi call center **** to, NOC, *** yung work environment not as perky as dun sa mga call center. 3-4 yrs p *** nmn ang center so marami pa ang gingwang improvements.

    @bluerayaj just send your cv and the position ur applying

    @krstnlzd/chopil we need xp sa net eng, and we highly preferred yung my voice xp. i can refer you to the telecom support

  17. #17

  18. #18
    i'll start checking the CVs tomorrow. thank you

  19. #19
    @zodiac. I already sent my CV. Please check and acknowledge. Salamat!

  20. #20
    Quote Originally Posted by zodiacmonkey View Post
    @reyven15 bago lang yung tech support functions. about sa work environment, di nmn kasi call center **** to, NOC, *** yung work environment not as perky as dun sa mga call center. 3-4 yrs p *** nmn ang center so marami pa ang gingwang improvements.

    @bluerayaj just send your cv and the position ur applying

    @krstnlzd/chopil we need xp sa net eng, and we highly preferred yung my voice xp. i can refer you to the telecom support
    thanks zodiac! ngpass nako sayo...sana mgstart na sila magtawag...

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