One Global Contact Center
One Global Contact Center
Company Description:
We are a leading provider of customer care and outbound telemarketing services.
An established member of the American Resort Development Association (ARDA) , Direct Marketing Association (DMA) and Call Center Association of the Philippines (CCAP).
We specialize in outbound services such as client generation, telemarketing and sales, appointment setting, and surveys. We also provide high quality inbound services that include customer service, technical support, booking and reservations. Our full suite of inbound and outbound contact center services covers both the B2B and B2C spheres.
As we continue to grow, we are always looking for good people. Send us your resume (jonathanl@onegcc.com) now to fast-track your career.
Qualifications:
· 18 to 35 years old
· At least College Level
· Conversant in English
· Must have the ability to convince
· Persuade and influence people
· Must have high tolerance for rejection, frustration and stress
· Must be expressive, fluent and articulate in both Filipino and English
· Must be computer literate
We`re located at the 33rd Floor Antel Global Corporate Center Julia Vargas Ave., Ortigas Center, Pasig City. Look for JONATHAN as your contact person and also bring a valid ID and a copy of your resume, don`t forget to write "JONATHAN" on top of your resume for ONE-DAY recruitment process. (MONDAY – FRIDAY bet. 8am-3pm) And (SATURDAY bet. 8am-11am).
Contact no.’s:
09228145103
09177101988
2576584
Outbound Agent
Responsibilities:
· Responsible for conducting call outs to prospects and customers that are generated through direct marketing, call lists, or referrals with the goal of meeting both team and individual sales quotas while ensuring value for client.
· Use effective sales and soft-skill communication techniques to qualify prospective clients, present solutions, overcome objections and assist the client through the sign-up process.
· Work proficiently with technical systems to effectively manage and maintain accurate records of all calls and transactions.
Requirements:
· Candidate must have Excellent Oral and Written Communication Skills
· 18 to 35 years old
· Candidate must possess an assertive / strong personality.
· Candidate must be willing to work on shifting schedule, graveyard and holidays.
· Full-Time positions available.
· Graduate or Undergraduate (at least 2nd year college).
· Applicants should be Filipino citizens or hold relevant residence status.
Recruitment Officer
Responsibilities:
· The position will be responsible for supporting hiring activities for non-agent and specialized manpower requirements.
Requirements:
· Candidate must have a Bachelor’s degree in Behavioral Sciences, Psychology, Human Resources Management or any related field.
· Candidates must have at least 1 year working experience in Recruitment, 6 months of which spent in volume hiring preferably in a call center environment.
· Candidates must have excellent written and oral communication skills in English and must be able to communicate effectively across all levels in the organization.
· Candidates must be highly organized and is able to multi-task.
· Candidates must be willing to work in Ortigas, Pasig.
Team Leader
Responsibilities:
· The Team Leader will supervise 15-16 agents and will effectively manage the integration of the company and accounts directives, policies, and procedures.
· He/she will monitor queue activities to ensure achievement of Service Level Metrics.
· The Team Leader will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies.
· He/she will assist in staff development towards agents' understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards.
· The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.
Requirements:
· Candidate must have at least 1 year working experience in the same capacity (Team Leader/Captain or Coach).
· Candidate must have excellent written and verbal communication skills in English.
· Candidate must have strong organizational and time management, and analytical skills.
Quality Assurance
Responsibilities:
· Providing and updating daily, weekly and monthly Quality Reports.
· Provide feedback to Operations through the proper channels
Qualification:
· Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field.
· At least 2 year(s) of working experience in the related field is required for this position.
· Applicants should be Filipino citizens or hold relevant residence status.
· Experience with Various Operating Systems
· Flexible schedule. Able to work night shift
· Excellent oral and written English communication skills
· Call Center experience is an advantage
Collections Agent
· Candidate must possess at least a Bachelor’s/College Degree in any field.
· Willing to work on night shift and rotating shifts
· Proficient in computer office applications
· Above Average – Excellent communication skills
· With at least 1 year call center working experience
· With Customer Service/ Outbound Call Experience is a plus
· Experience in collections account preferred
· Must be aggressive
· Must have good oral & written communications and interpersonal skills;
· Applicants must be committed, ethical, open to challenges, reliable, patient and must possess a positive attitude, can handle pressure, hard-working and persistent.
· Able to work independently and can work under pressure.
· Willing to work on shifting schedules / graveyard shift and to be assigned in Ortigas.
On The Job Training
· Will be tasked to update the company’s internal Database of candidates, encoding hard copies of CVs into the company’s online software.
· Will be asked to assist in Candidate Sourcing for certain positions and their initial processing.
· Will be asked to assist in sales calls to prospective clients by making calls to validate contact information.
· May be tasked to manage company’s booth at Job Fairs as required
· May be tasked to do other Administrative related job functions as required.
Operations Manager
RESPONSIBILITIES:
· Responsible for one program or a portion of a multi-site program(s) located within a site (call center).
· The Operations Manager (OM) proactively plans and works to meet or exceed client value metrics in collaboration with the Client Manager (CM) and the Site Director (SD).
· The OM drives overall program performance on a daily basis by setting clear goals, monitoring, coaching and developing strategies leading to performance improvement as well as addressing day-to-day on floor issues that impact the program.
· The OM also ensures that the program is fully staffed, trained and motivated with all equipment in good working condition.
· The OM also ensures that shareholder value metrics are managed within acceptable limits considering utilization, labor margin, cost control and expense, etc. Oversees the performance of the Shift Managers (SM) and Team Leaders (TL) by conducting regular performance and competency coaching including succession planning. As required, participates in various client meetings and presentations to give feedback on the program’s performance. Assists the CM in growing their program’s business. Coordinates with various support units for operational needs and requirements.
· The OM also works to ensure high employee satisfaction and retention of qualified employees in the program by promoting our core values of pride, fun, integrity and professionalism and our culture of being solutions-focused, performance-based, global and development-oriented.
REQUIREMENTS:
· Strong leadership skills which includes Communications Skills/Interaction Management (i.e. verbal and written communication skills, coaching, mentoring and counseling; presentation skills; business writing skills), Project Management (manage multiple tasks and projects), and Client Relations Management.
· Knowledge in financial & staffing forecasting and analysis, as well as quantitative and qualitative analysis (using various statistical tools and techniques).
· Knowledge of various software applications (e.g. Call Center software - Witness, NICE, Call Master, Avaya, Lucent, etc.), Workforce Management (i.e. knowledgeable in queue management using the Call Management System), and MS Office applications (e.g. Word, Excel, PowerPoint, Access, etc).
· Experience in business development and account Management, familiarity with Call Center Certifications or International Standards, call center economics - call center metrics; forecasting; staffing vs. volume management, queue management, and various business models for strategic planning.
· Minimum of a college degree (of any course)
· Sales background is required.
· 3 to 5 years supervisory experience or at least 1 to 2 years industry-related experience.
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