Spanish speaking Call Centers

[JobSeeker22]

Hi! I'm also a call center agent studying Spanish in Instituto Cervantes, What level did you finish before you got hired as a Spanish speaking agent? Ano po yung mga qualifications? Is it like the normal hiring process? Do they conduct job interviews in Spanish? Are there exams too? Thanks in advance...

It depends. But at least you should have finished 5-7 levels of Spanish to cover basic sentence construction and grammar rules. And from there, gauge yourself. If you can pretty much communicate with people in Spanish continuously, then I think you're ok na.


Process is usual. You go through the same set of interviews like a normal call center agent but they would normally require you to speak to their Spanish-speaking client, send you to Berlitz for an assessment and the like. Job offer usually depends on your level of proficiency.

[esagerato]

It depends. But at least you should have finished 5-7 levels of Spanish to cover basic sentence construction and grammar rules. And from there, gauge yourself. If you can pretty much communicate with people in Spanish continuously, then I think you're ok na.


Process is usual. You go through the same set of interviews like a normal call center agent but they would normally require you to speak to their Spanish-speaking client, send you to Berlitz for an assessment and the like. Job offer usually depends on your level of proficiency.

Thanks! I chose to study Spanish because I think it is the easiest foreign language that we, Filipinos, could learn aside from English since our languages contain thousands of Spanish words. Kaya lang, every Spanish speaking country has its own accent, Spanish is spoken very fast in some countries, many Spanish words differ in usage and meaning in some Spanish speaking countries. Sana nga masanay ako.

Just curious, Do your spanish speaking customers sometimes ask where your location is? Are you allowed to tell them that you're from the Philippines? Is it easy for them to find out that you're not a native Spanish speaker?

[JobSeeker22]

Thanks! I chose to study Spanish because I think it is the easiest foreign language that we, Filipinos, could learn aside from English since our languages contain thousands of Spanish words. Kaya lang, every Spanish speaking country has its own accent, Spanish is spoken very fast in some countries, many Spanish words differ in usage and meaning in some Spanish speaking countries. Sana nga masanay ako.

Just curious, Do your spanish speaking customers sometimes ask where your location is? Are you allowed to tell them that you're from the Philippines? Is it easy for them to find out that you're not a native Spanish speaker?

Spanish is definitely the easiest language we could learn if you'd ask me. From my experience, hardest customers to talk with are lolos and lolas. Kahit sa mga French-speaking Canadians. Their accents are harder to understand and they can get pretty impatient. Yes, customers do ask my location and I tell them I'm from the Philippines. No issues naman. Natutuwa pa sila that Filipinos can speak Spanish pa nga There are some who really talk fast and sometimes hindi ko magrasp yung vocabulary nila since it's different from what I've learned in school. Pero technique is, I confirm with them their concern Ok naman...

[missamy]

wow super fun but then extraneous brain working today in my SPANISH CLASS @ UP DILIMAN..
I have 4 class mates that is working in Call Center, they only one reason wht they studied Spanish because of the in opportunity to work wht high pay in call centers....

had achy head now...

[echesterp]

wow dude, congrats! you really studied 5-6 straight months? wasn't able to do that personally cause of sched issues but i'm happy you are enjoying your work is it IBM business services in qc ba?

Yes IBM Business Services in qc, sa philcoa ako naka base *****, again I do not too much calls, so netting around 30k+ is good enough, again knowing a foreign language is a good investment

[esagerato]

Spanish is definitely the easiest language we could learn if you'd ask me. From my experience, hardest customers to talk with are lolos and lolas. Kahit sa mga French-speaking Canadians. Their accents are harder to understand and they can get pretty impatient. Yes, customers do ask my location and I tell them I'm from the Philippines. No issues naman. Natutuwa pa sila that Filipinos can speak Spanish pa nga There are some who really talk fast and sometimes hindi ko magrasp yung vocabulary nila since it's different from what I've learned in school. Pero technique is, I confirm with them their concern Ok naman...

Thanks for the reply! na curious lang ako.

Since most of you studied Spanish in IC, sino para sa inyo yung coolest and not-so-cool professor? hehehe, katuwaan lang.

[ireland123]

coolest for me is Ade the bestttttt. Passion for teaching talaga her patience is just something to admire

[ireland123]

When I started studying spanish sa IC wala ako background at all sa spanish kaya nahirapan me lalo na sa conjugation and dami setbacks i would stop tapos go back again then medyo mahirap, then i felt like anong level nko di parin me marunong makicommunicate at d pa confident.
But just like anything new you just have to let it flow read/watch/ and practice talaga. d mo npapansin na medyo ngiging confident kn
I guess for anyone n dito nag-aral its difficult to be fluent kc me mga idiomatic expression etc and the fact n hindi tayo masyado exposed even now nangangapa me sumtimes sa work but with practice and motivation

[esagerato]

When I started studying spanish sa IC wala ako background at all sa spanish kaya nahirapan me lalo na sa conjugation and dami setbacks i would stop tapos go back again then medyo mahirap, then i felt like anong level nko di parin me marunong makicommunicate at d pa confident.
But just like anything new you just have to let it flow read/watch/ and practice talaga. d mo npapansin na medyo ngiging confident kn
I guess for anyone n dito nag-aral its difficult to be fluent kc me mga idiomatic expression etc and the fact n hindi tayo masyado exposed even now nangangapa me sumtimes sa work but with practice and motivation

Hi! Are you working as a spanish speaking agent right now?

[ireland123]

Hi! Are you working as a spanish speaking agent right now?

yes! somewhere in Eastwood

[JobSeeker22]

I know many may not agree with me but I like Prof Macario. Not many of my classmates like him. He was my prof during Level 1 and I did not learn anything!

And then we enrolled for Level 2, and he was my teacher again! I was disappointed at first but I was suprised how good of a teacher he was. I don't know if the schedule has something to do with it. Sa Level 1 kasi, night sched kami, so I think pagod na siya magturo Pero nung Level 2, morning sched kami. In all fairness, natuto ako ng husto ng level 2! Madaming interactions, exercises and role plays. he's one tough teacher din i must say...

So if you're gonna get him, dapat morning sched!

I like Prof Trini. I don't know if she's still there. She's super nice and teaches well

[jeromegee]

Si marlon da bez.. hahaha! yari ka paghindi ka makasagot.. tas magaganda pa mga chix na kaklase mo.. kamote.. jajaja!

[missamy]

ummm I planning to enstetutu to study but I heard some nega's hehehe.. So maybe I will continue to study @ UP...

[averi]

our company needs spanish-speaking agents. hotel/hospitality industry BPO kame

[missamy]

our company needs spanish-speaking agents. hotel/hospitality industry BPO kame

hmmm im not qualified yet hehehe.... im still learning SPANISH

[markpotter]

our company needs spanish-speaking agents. hotel/hospitality industry BPO kame

magkano ang salary? schedule? anong company at saang lugar? please be specific. thanks

[markpotter]

Si marlon da bez.. hahaha! yari ka paghindi ka makasagot.. tas magaganda pa mga chix na kaklase mo.. kamote.. jajaja!

yep, nakakatakot sya pag di ka nakasagot. hehe. pero magaling sya, matututo ka talaga, sa spain kasi siya nag-aral ng Masters in Spanish

[bez_abie]

People of the Philippines who can speak SPanish!! email ninyo skin resume ninyo now na, abigaelserrano@gmail.com, batch 1 starts on monday kaya kung jobless kayo, contact ninyo na ako.. this week ang hiring.. salary ranges from 45K-60K not sure though pero d na bababa ng 40k yan..


stellar *** company, yung nasa araneta center.. ip relay yung account.. batch 1.. ako relay operator din but i cater english speaking clients sa US.. sobrang petiks dito edi lalo na petiks sa spanish speaking... basta email ninyo na ako agad...

apply na!!! around 50k-60k sweldo..

[bez_abie]

@markpotter ako nagbigay na ng specifics.. just email me if you're interested... ^_^

[bez_abie]

nag-invest ka mag-aral ng spanish pero hindi mo naman matagalan ang customer service o technical support account kaya hindi ka din masaya?


pwes, send na kayo resume sa akin!! ip relay ang account.. i'm a relay operator myself pero english speaking ako, starting namin 2 years ago ay 23k na (hindi pa yan spanish ha) which is really high compared to other companies..

simple job description: read what the deaf person is typing and type whatever the voiced party is saying.. ganun lang kasimple.. madalas hindi queing..


so just imagine working in that kind of scenario, spanish nga lang ang gamit mong language, batch 1 ka pa, in which pwede ka mapromote agad, 50-60k sweldo.. starts asap as in asap!!!

email ninyo sa akin resume ninyo: abigaelserrano@gmail.com


go go go!!!