
Originally Posted by
sakura2012
Are they???
They will never open for 100 employees. The company is just hiring for temp employees. Meaning, u will be hired for a specific reason, either way for their Valentine's Day ramp up or Mother's Day. After a month you will be removed from the program. They will send a text message to let you know that you did not pass the qualifications that they have because of absurd reasons. They are true USERS that will use your skills and abilities and after a month when they need to trim down their number of staff or FTE they will just inform you thru text.
The pay during training is really good, 17k plus for a month. But when you are already getting the basic pay you will be frustrated. Night differential is just 10%. Per hour pay is like 80php. You will be working for a total of 10.6 hours. You will have 30 minutes lunch only and two 15 minutes break. For normal call centers, the working hour is just 9 hours. Why they have 10.6 hours? That is because you will be working for a total of 9 hours. Since the 1 hour remaining is for the 30 minutes and the two 15 minutes which are not really paid but they are saying it's paid break. How come the lunch is just 30 minutes? If you will take the second 30 minutes lunch which is optional, your hours will extend to another 30 minutes also. Meaning, your total working hours will be 10.36 for the whole shift. Peculiar right!???
Another thing, you will go directly to product without the communication skills training. I don’t care if they do not provide such training since I know I have excellent communication skills, but they have to consider the fact that not all of the trainees that they have has call center experience. The worst part is, you will be introduced right away to the products which are more than a 100 different kinds of flowers and plants that almost look the same with each other. You’ll be surprised and be overwhelmed with how fast they do the training since they’re just reading the name of the flowers and give an exam right after.
After a couple of weeks of somehow can be considered classroom training which is not really like one since they don’t have training rooms, you will be taking calls depending on the LOB that you will be assigned. The worst part of your life begin being in a call center industry will take into place. Why? You will be assisted by tenured agents on the floor that will make you look dumb and idiot on the floor if you will ask those questions on something that you don’t understand. For me, I find it really annoying when you asked them question and they’ll respond with a make face. At the back of my mind, I would say that I will not asked that question if I know the answer or I am sure that I am doing things right. For me, I just wanted to do the right thing on a particular situation than to mess things up that will make things even worse. If you will transfer a call to the so called “managers” or their escalation team, it seems that they don’t want to take the call or they don’t want to talk to the customer on the other line who is asking for a manager. The sole purpose of their job is to handle those difficult customers who no longer want to talk to an agent. If they don’t want to do things that are assigned to them, then might as well they should find a different job anywhere else. They are sometimes much more sarcastic compared to the customer asking for a manager. As a matter of fact, I can say that they are just living and feeling the title of the position that they have but the truest essence and meaning of it, they don’t know. They’re communication skills are much more even worse sometimes.
Next stop, the real “MANAGERS”, those whom the TL’s are reporting to are “power trippers”. Considering they don’t have anything to brag about. They sometimes cannot even speak in straight English and always has the tendency to express their selves in vernacular. I don’t know why and I could not even grasp any reason for how they become managers. Probably it’s with the time that they spent in the company. In totality, they are not professionals and are just pretending to be one.
Generally, the company is somehow true as what the customer review says online. As someone handling difficult customers, you will have a hard time explaining things since if you have to provide the exact breakdown or the real situation of what is really happening to their order, you’ll end up nowhere else but the customer will call their bank for the charges or file a complaint with BBB. They are afraid of BBB complaints because they might lose their business once the organization find out that they are devouring huge money from the customer. So sad, but everything written here is true.
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