Hindi ko alam kung ganito pa rin ang recruitment process nila. Nag apply na ko dun dati pa.
Step 1: Ibibigay mo yung resume mo sa frontdesk then you will wait para tawagin yung name mo. When the frontdesk calls your name he or she will give questions. For verification lang. After that may ibibigay sila sa'yo na Application Form.
Step 2: Then kapag tapos ka na sa application form ibibigay mo yun sa frontdesk then maghihintay ka ulet tawagin name mo.
Step 3: You will now take written and typing exam. Don't worry madali lang ang written. Computer Basic lang.
For example:
1. What is a valid email address:
a)
www.nognog.com
b)
http://nognog.gwapo@epx.com
c)
nognog@yahoo.com
2. Which is NOT a Operating System
a) Microsoft Word
b) Microsoft Excel
c) Windows XP
Madali lang 'di ba? Penoy lang yan sa'yo.
Step 4: Initial Interview. Madadali lang yung questions.
why aegis? bola bola.
why call center? explain the advantages of being a call center agent.
what is call center agent / csr ? google.
what is good customer service? google.
why did you leave your current job? explain.
Step 5: Final Interview with Call Simulation. Iiwanan ka sa room with PC and avaya phone. Irereview mo yung website about hotel. Prices, accomodations, etc. Then nasa kabilang room yung interviewer mo. Kunwari customer sya na mag-iinquire. So dapat i-review mo mabuti mo yung website.
Step 6: (not sure) Ops Interview. Since bumagsak ako sa call simulation. di ko sure kung may ops interview. Parang meron ata mga bandang gabi na around 10pm.
For CSR - they are more on Travel and Hotel Accounts.
For TSR - telco yata. not sure. verizon.
WARNING: Since maraming nag-aapply sa aegis. Matagal ang recruitment process nila. You will see some recruitment specialists nagkkwentuhan lang sa mga cubicle or nasa frontdesk nakikipag chismisan. Ganyan talaga sa aegis. Nakapag apply ako diyan ng 2 beses. Yung una, bagsak sa call sim then yung last di ko na tinuloy kasi may emergency. Pumunta rin pala ako sa aegis nung sinamahan ko yung friend ko. Same thing ginagawa ng mga recruitment specialists. Petiks. Habang yung mga applicants nagtitiis hindi kumain ng lunch para lang makatipid at matapos lang agad ang application nila. So advise ko sa'yo magdala ka ng extra money or food.
Good Luck.