infairness to info/kgb, lahat naman ng company, may pulitika kase nasa tao talaga yan. i worked in cvg alabang, mas matindi dun "hierchy" at ere ng mga tao dun lalo na beterano. lahat talaga ng company may mga kup@l.... what keeps me in this company are the benefits (e.g., medicard: na-confine ang anak ko sa asian, wala akong binayaran, not even a dime. take note, private ang room) and the premiere aka bonus or commission, i prefer to call it that way kase, it's a pay beyond your basic, and somethin really rewarding kase unlike other companies na kailangan mo pang magbenta, at okrayin ng mga callers bago ka maka-commission, kumbaga ang bonus mo, depende kung bibili ang caller. dito ang premiere will really be up to you. of course, it's your own strategy kung pano ka bibilis magtype, naka-depende lahat sayo ang bonus mo, hindi ka naman kikita ng pera kung petiks ka lang, right??) anyways, let me inform you guys as well na 13500(taxable)+2500(non-taxable prod pay) ang basic dito. not as competitive as it may seem, but for me basic pays are "deceiving" kase kung gano kataas ang basic pay ganun din kataas ang tax mo. let's say 18k ang basic then ang tax would be around 1500-2k if you're single, and ang pay-out nila is every 15th&30th. ü sa info/kgb, i forgot to mention, premiere is NOT TAXABLE, and the pay-out is every 10days or every other friday.
it's just that, compared to other companies na nag-increase na, info hasn't increased their basic yet, but i talked to one of the boss, they said, the management is aware of what's happening to the economy, and the increase is still under negotiation, but it will definitely happen (sana) which i believe naman happened na rin before nung nag-increase din ng sweldo ang ibang callcenters.
Anyway, i'm not part of the management group, i proud to be CSR taking around 800 calls in an 8 hr shift kase 30-35 secs lang naman ang isang call. I prefer to be CSR kase mas mataas pa ang sweldo namin sa leads kase wala naman silang premiere eh but they do have a quarterly bonus naman. I prefer to get a bonus every pay out than to wait every quarter. I'm sharing these things to be fair to everyone. 75% i should say are good things and the rest are not so good, like job burnout or magsasawa ka sa work mo just like anyone else do kahit ano pa trabaho mo d ba, but of course if you're responsible enough, you'll think a couple of times, you'll plan your next move before you quit your job. other things are politika which is also present in other companies, iba iba nga lang siguro ang level nila.
My advise to current and future employees, VTO is a habit, but dont forget, you were hired to work 8 hours(just like any other company, unless your a part-timer). VTO is not a company benefit, so bear it mind that it shouldnt be given at all times. so if you dont want to be frustrated, teach yourself to work 8 hrs.
Enjoy your shift guys. ü