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  1. #1

    Korean online English "teaching" centers--a different breed of "call centers"

    Hello pipol! Share ko lang mga experiences ko at ng Tisay friend ko sa kaka-apply sa mga online teaching jobs na mostly owned ng mga Koreano. Technically “call centers” din sila deba? Because they call students for lessons—so innovative deba? Pasensiya na po sa grammatical mistakes in Filipino at sa gamit ko ng Taglish. I am just trying to add local flavor to my local experiences.

    1.Bakit ba love na love nilang magkumpulan doon sa Ortigas? May dalawang dosena yata doon or more. Nabilang ko mga 10 plus sa Tektite Towers alone.

    2.Bakit ba ang babarat nila? Hanap ng hanap ng may mga American accent--mayroon po ako nun at fluent din sa Tagalog kasi po paroot-parito kami sa Tate at Pinas magmula noong baby pa ako—pero my golay, ang pinakamataas na offer sa akin ay 15thousand pesos lang naman. Haaaay! Nakakalula deba? Pero huwag ka ha yung half-Pinoy friend ko was offered a higher salary!!!AY dahil ba morena ako at mukhang Amerikana talaga siya kaya mas mataas kanya? Under normal circumstances, ma-o-offend ako but since trip lang namin mag apply, we just laughed about it na sobra.Anyway,yun ang bayad nila sa Pinoy eh ang alam ko ang charge nila for a one-month course that involves a 10-minute daily phone call 5 days a week eh equivalent to at least 7000 pesos PER CUSTOMER/STUDENT. Ilan students ang work load ng teachers? Just do the math kung bakit sila mayaman Hehe Ayun kinarir namin ang pag-a-apply and pagreject ng offer nila. So amusing. At least naiba naman activity ko sa usual pagbabad sa beaches here or sa mga malls sa Metro.

    3.Yung ibang staff nila at mga teachers—juice ko day! Feeling ko ang English na matutunan ng mga Koreano may puntong Pilipino na. Not that there’s anything wrong with that—kung tama ba ang grammar at basic pronunciation eh. Lab ko yata Pinoy accents.One can have a Pinoy accent but still pronounce English words correctly. Ang nakakairita eh yung sobrang fake mga pa-twang-twang ng mga na-encounter ko and there’s someone I overheard who corrected a student in pronouncing “rectangle” as “REK-tan-gol” (stressing the first syllable) OMFG! LOL LOL poor Koreans. At an dami ko narinig din na "for a while" at kung ano ano pa

    4.Additionally, based on my own personal research which included my personal survey of Korean-American friends, most Koreans prefer to learn English from native speakers. Deba ang native speaker is someone who speaks any language as his/her FIRST language? Nakow eh di para pala nilang niloloko mga kapwa nila Koreano by claiming that their Filipino teachers are “native speakers” of English. May mga cases pa nga akong narinig na yung mga teachers eh ginagawan ng fake identities/screen names/resumes to make it appear na they are Filipinos who were born and raised in America. Hello? Ako po yun as well as the 1 million plus Fil-Ams on the other side of the Pacific pond. Sana naman konting honesty lang deba? Akala ko honest mga Koreano?

    5.Sobra ang INIT sa office ng marami sa kanila. Nagtitipid ba aircon?Or do they just love our tropical heat? Love ko heat sa beach but not inside a stifling office ahihi.

    6.Yung ibang office na napuntahan ko, so freaking filthy and disorganized and temporary looking. Feeling ko they can pack up and leave anytime and leave their poor Pinoy teachers high and dry. Sana naman huwag.

    But hey, in spite of these experiences and observations, go kayo at mag-apply. Learning experience din ito. BOW

  2. #2
    I was thinking about giving up my call center career and shift to a day job work.I figured out that working as an english teacher for Koreans would work for me but then..I thought about it again and again...chances for growth is 0.5%... and masyado tayong binabarat ng mga koreano!ang baba ng pa sweldo nila. One more thing!I think this online ESL industry is a bit unstable pa....

  3. #3
    Actually, calling the industry "a bit" unstable is an understatement. I also passed my resume to a couple of these companies, got accepted and got as far as the training period. The ones I experienced did not even bother to have the trainees sign a contract! Furthermore, their office procedures are questionable. Medyo unprofessional. Not naman bastos but I didn't feel like I was working in a "real" office during my training. And I agree, sobrang barat sila.Kaya I didn't show up anymore after I got my training allowance. Oh well, dami pa trabaho out there.

  4. #4
    I think wlang future sa mga ganitong trabaho...hay

  5. #5
    This is so freaking funny!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Yeah, my suggestion, wag na wag kayong mag work for koreans! Yung mga "Language- EK-EK schools" nila puro contractual - di kayo mareregular! grabeh talaga!

  6. #6

    Lightbulb

    Quote Originally Posted by darvidalia View Post
    2.Bakit ba ang babarat nila? Hanap ng hanap ng may mga American accent--mayroon po ako nun at fluent din sa Tagalog kasi po paroot-parito kami sa Tate at Pinas magmula noong baby pa ako—pero my golay, ang pinakamataas na offer sa akin ay 15thousand pesos lang naman. Haaaay! Nakakalula deba? Pero huwag ka ha yung half-Pinoy friend ko was offered a higher salary!!!
    That's actually more or less the standard salary for most call centers here, so hindi naman sila barat if you look at it that way. I think most call center people here would agree that the salary is competitive.

    4.Additionally, based on my own personal research which included my personal survey of Korean-American friends, most Koreans prefer to learn English from native speakers.
    I am not sure about this, but from what I know Koreans go to the Philippines to learn English since it's cheaper here than in other countries. So it doesn't seem like they actually prefer native speakers of the language. The factor here then is more on cost than anything else.

  7. #7
    Hi!

    Yeah, yung iba contractual pero dito sa company that I'm working for eh regular na ako sa awa ng diyos. Okay naman kaso tama kayo, barat sila at sobrang init sa offices nila. Dami nga online dito sa Ortigas, tabi tabi lang. May man to man and may online. Sa Ortigas everywhere you look eh puro Koreans. Ehehe! =)

    I mean, diba malamig sa Korea? Dapat sanay sila sa lamig pero hindi. Yung mga boss namin dito eh sobrang tipid sa aircon. May schedule pa yung pag-off and on ng aircon namin at take note, yung aircon namin is centralized so kapag 9pm eh sarado narin yung centralized aircon namin. Kainis pa minsan kc diba iba culture nila saten, ayaw nila ng maingay tapos ayaw nila ng nag-loloiter ka sa mga cubicle.

    I mean, where is the freedom kahit pano? Tsaka how can you teach your students if you're not lively enough? Syempre you'll not shout pero there are some teachers na talaga alive magturo kaya minsan maingay pero atleast academic noise naman yun at hindi senseless noise.

    Yung pay naman namin is okay pero BARAT pa din kc compared sa ibang Korean online teaching eh ang liit ng sinasahod namin. *sad*
    Mabait naman sila kaso syempre may mga topak din and they really practice the art of favoritism. Tsk tsk! Hindi ako sipsip na tao or pa-bida pero syempre you know kung favorite nila yung specific person na yun or talagang nagagalingan lang sila or natutuwa.

    Kayo? Share naman kayo ng mga experiences niyo sa mga Koreans.

  8. #8
    And another thing, pansin ko lang sa kanila eh sobrang FICKLE MINDED sila. As in! One day they say this and the next day eh iba na naman ang sasabihin nila sayo.

    Like in their policies, they say this and that pero do they really implement it? They like contradicting their first statements tapos magrereklamo sila kung bakit hindi sinusunod ng teachers. Hay naku! Kalokohan!

    Pero infairness sa mga boss namin, mayaman yung owner talaga ng company kc he owns an academy in Korea kaya most of our students come from that academy. Kaso yung iba samen eh onti lang students or minsan talagang wala.

    No exaggeration pero I've been in the company for almost a year kc 10 months na ako dun tapos last February lang ako nagkaron ng students na madami (madami as in 17 in a month.. ehehe..) then after February eh wala akong student masyado. We don't follow the 10 minute phone class kc, we have 20 and 30 minute classes every week.

    Pa-isa isa lang halos and just this past few months eh I didn't get any students at all. Almost 3 months na akong walang student tapos this August I have one. Hindi lang naman ako yung may ganung situation, almost lahat kami eh dumaan dun at tuluyan na pinagdadaan yun.

    When I ask my TC about it, sabi niya na medyo mahina daw kc yung marketing strategy sa Korea kaya onti lang yung students namin. Ehehe! =)

  9. #9
    Naku, panu na yan kung dumating yung panahon na mas magaling na sila mag English kesa ating mga pinoy? Eh di aagawin na nila satin yun trono for being one of the biggest (if not biggest) industry in terms of call center? tapos tapatan pa nila ng low labor ang mga kano eh di either hindi na sila kukuha ng customer service sa pinas or babaratan na nila tayo... kaya personally, i dont believe in working as an english teacher for koreans kasi it's like we're teaching them to be like us... or even better.

  10. #10
    ♪ هل نسيت كلمة السرّ؟ ♬ hambolpinoy's Avatar
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    Quote Originally Posted by mystique26 View Post
    Naku, panu na yan kung dumating yung panahon na mas magaling na sila mag English kesa ating mga pinoy? Eh di aagawin na nila satin yun trono for being one of the biggest (if not biggest) industry in terms of call center? tapos tapatan pa nila ng low labor ang mga kano eh di either hindi na sila kukuha ng customer service sa pinas or babaratan na nila tayo... kaya personally, i dont believe in working as an english teacher for koreans kasi it's like we're teaching them to be like us... or even better.
    Di siguro.. sinabi na to noon about China being the next "call center" spot.. good luck sa accent.

    Sabagay, when I was in Malaysia, I met a chinese guy who spoke in a beautiful brit accent.

    Nonetheless, they just can't take this away from us. Di naman katulad ng mga Indians, tinanggalan ng karapatan ng mga call centers para lumipat dito sa sobrang sagwa ng accent nila.

    On topic:
    I think this is crazy. But if you think of it.. di rin naman honest ang ilang call centers dito. May ilang call centers, bawal nila sabihin na wala sila sa US, bawal sabihin nila na hindi sila Americans/Australians and what have you... yung friend ko nga, meron pa raw sila SSS# sa US, gulat pa ako! LOL

    So the lies this call center industry has done, be it teaching, selling, or whatever nature, has no boundaries. Hehe.

  11. #11
    pwede po bang magpart time sa mga ganitong company?? and kailangan ba education major ka at me esl? ive been with a call center so somehow i see it as an advantage. thanks sa mga magrereply.

  12. #12
    Magkano na ba rates sa tutorial sa kanila?

    Last time I was hired as a tutor for a Pinoy kid, 250 per hour.
    And that was in 2000.

    There was this one time in 2006 that I was asked to tutor a Korean, a few pesos higher than a hundred lang. Natawa lang ako.

  13. #13
    Objective: Dealing with South Koreans for business means dealing with their culture.

    Business:
    Cost cutting as opposed to revenue generation.
    Maximum efficiency as opposed to comfort.
    I could go on actually.

    End Results:
    They are taking full advantage of an unregulated sub-industry.
    Koreans will not adapt to us--we will have to adapt to them.
    Fluency in English is the prime determinant in entering an A-Level tertiary institution which determines entry into an A-Level company.

    The Korean English Tutorial/Schooling market should be actively monitored and managed or else they'll continue cutting costs and driving efficiency.

    Notice how in the end, the cultural traits drive the type of business practices in the BPO industry?

    Eat my kimchi, and like it.

  14. #14
    i have tried applying in several Korean tutorial schools also, mostly here in Alabang area where you can find many Korean schools both online and man to man. I applied sa isang man to man tutorial and was able to make it but di ko na tinuloy coz I really feel that they are stealing our knowledge. Sobrang baba magpasahod and di ko talaga ma feel na magturo sa kanila i dont know why, siguro kasi alam ko they are from a rich country and they are just here to learn English from us. Pero im sure nasa isip nila lower race pa rin tayo because of our color and bec we live in a Third World country.When the time comes na almost all of them are good in English di na rin sila pupunta dito or di na rin sila mag seset up ng online business dito. Korea is just another Thailand and Vietnam whose people learned to plant palay and harvest rice grain from us pero ngayon mas magaling pa sila sa atin. and aside from that, daming fly by night na mga Korean call centers na hindi naman nahuhuli ng government. Last week, I applied in one Korean call center dito rin sa Alabang. I was able to make it to the final interview. Sa screening, 15 kami then the next day, 6 na lang kami pumasa for the final interview. We were interviewed by 2 Koreans and the interview was really short and easy. We were all surprised nung sinabi na 3 lang daw ang pumasa and hindi me nakasama dun.Medyo nakakagulat lang kc we dont even know what was their basis. pero ok lang naman. that's life.
    I heard also most Korean call centers don't like hiring those with previous experience working in other Korean online teaching centers sabi kc they are afraid na baka masulot *** mga students nila and mag home based na lang *** mga tutors.siguro totoo nga, kaya di pumasa sa initial screening *** dalawa kong kasabay na merong online teaching experience na.
    On the other hand, meron din naman advantage ang pagwowork dito, since this is in the field of education. If you have plans of going to other countries to teach ESL then working in call centers like these will be helpful.

  15. #15
    speaking of which anu pa ba nag offer homebase teaching esl jobs?

  16. #16
    Quote Originally Posted by shinhwaer View Post
    pwede po bang magpart time sa mga ganitong company?? and kailangan ba education major ka at me esl? ive been with a call center so somehow i see it as an advantage. thanks sa mga magrereply.
    Yeah, they do accept part-timers.You also have the option to choose between am/pm shift.

  17. #17
    hmmm... sounds interesting about this korean english teaching... anyway. As i've known they are accepting part time but any one could tell me how much per hour nila and how may hours they need to go for teaching.

  18. #18

    help

    im planning to apply for a part time position in one of those english online centers. madami sa ortigas kaya lang can anyone here name some companies I should be avoiding, and the companies I should be seeking out from qc to ortigas so I can save gas and time?

    Thank You!

  19. #19
    Tsutsugamushi infested raqx's Avatar
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    Quote Originally Posted by conan69 View Post
    im planning to apply for a part time position in one of those english online centers. madami sa ortigas kaya lang can anyone here name some companies I should be avoiding, and the companies I should be seeking out from qc to ortigas so I can save gas and time?

    Thank You!
    same here, pero Alabang area naman.

  20. #20
    may homebase naman na teach korean pm mo for details

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