Accenture Customer Contact Services Tech Screeners thread

[dirtbmx]

For the customer contact position, will you provide technical support, customer service and billing support all at the same time? O hati-hati rin, parang may technical CCA, may Billing CCA at customer Service CCA? Sana may mag reply=)

[master_bait28]

@dirtbmx

Tech support lang ang job mo pag na punta ka sa mga tech accts no overlapping of jobs dito meron din CCA for a uk acct pero billing yun. 1 month ang training easy naman yun acct and you should take a lauguage assesment test prior to applying. check the previous postings for details

[otakusenshi]

@dirtbmx: If you'd like to know more, I suggest you take your chances of applying. Ü

[geraldo3]

@dirt ... although like sa ibang center .. may chances kahit tech ka ... a biling or a sales inquiry will come in ... may mga process naman

in my case, training is a month a half, ONLY if you pass all training, else uultin mo product training or nesting ...

try applying ... this is my first call center work actually and i am having fun

[dirtbmx]

Ok, so the training is more than a month.and if you failed some of the exams during the nesting period, they will still give you a chance.

@geraldo- what kind of process? If you receive a billing inquiry, transfer the call immediately to billing ccs's?

@masterbait 28-are you handling the internet connection or the telecoms account?

[geraldo3]

@dirtbmx ... yeap transfer po

[yayee]

hi!

I plan to apply at accenture for associate for health & life sciences. Does anyone have any idea about this position?.. and graveyard din ba lagi ang shift for this, and if you have any idea with regards to starting salary & benefits. I would appreciate any reply to my queries. Thanks so much.

[geraldo3]

@yayee .. read the previous therads regarding salary .. madami ng info dyan.

[Adam_Warlock]

Question Accenture peeps:

Is ACCS different with Accenture Technology Solutions?

I was interviewed by people from ATS. Got 3 phone interviews (Initial interview, voice test interview (Interviewer is from India), and Technical Interview (from India as well)). Then final interview was conducted by a Senior Manager, Mr. Ed Vizo (Im not sure of the spelling). I am a Computer Engineering graduate and wanted to pursue my career in Information Technology. Im currently working at Convergys as a DSL Tech Support Rep, and I applied at ATS as a Service Desk Agent. In a couple of days from now, there will be a TL opening here at Convergys and I have a 65% chance of getting that position. But im still not sure. Do you think getting the Service Desk Agent position is a good move? or should I go for the TL position here in Convergys? Need your advice. Thanks.

[master_bait28]

Question Accenture peeps:

Is ACCS different with Accenture Technology Solutions?

I was interviewed by people from ATS. Got 3 phone interviews (Initial interview, voice test interview (Interviewer is from India), and Technical Interview (from India as well)). Then final interview was conducted by a Senior Manager, Mr. Ed Vizo (Im not sure of the spelling). I am a Computer Engineering graduate and wanted to pursue my career in Information Technology. Im currently working at Convergys as a DSL Tech Support Rep, and I applied at ATS as a Service Desk Agent. In a couple of days from now, there will be a TL opening here at Convergys and I have a 65% chance of getting that position. But im still not sure. Do you think getting the Service Desk Agent position is a good move? or should I go for the TL position here in Convergys? Need your advice. Thanks.

Yes ATS is different from ACCS where handling Contact center operations whereas ATS is more on IT Infrastructure or something. I guess you should look for the monetary offer of ATS I heard they give out good compensation packages

[Adam_Warlock]

Yes ATS is different from ACCS where handling Contact center operations whereas ATS is more on IT Infrastructure or something. I guess you should look for the monetary offer of ATS I heard they give out good compensation packages

Thanks for the info. HR haven't called me up yet, im still waiting for their call. Sana makapasok ako, I've heard a lot of great things about Accenture, including the Tech trainings, compensation package and other benefits. I will definitely transfer as soon as Accenture HR give me the "GO" signal.

[the vamp]

Question Accenture peeps:

Is ACCS different with Accenture Technology Solutions?

I was interviewed by people from ATS. Got 3 phone interviews (Initial interview, voice test interview (Interviewer is from India), and Technical Interview (from India as well)). Then final interview was conducted by a Senior Manager, Mr. Ed Vizo (Im not sure of the spelling). I am a Computer Engineering graduate and wanted to pursue my career in Information Technology. Im currently working at Convergys as a DSL Tech Support Rep, and I applied at ATS as a Service Desk Agent. In a couple of days from now, there will be a TL opening here at Convergys and I have a 65% chance of getting that position. But im still not sure. Do you think getting the Service Desk Agent position is a good move? or should I go for the TL position here in Convergys? Need your advice. Thanks.

HI Adam,

Accenture (ACN) has three components:

ACN Technology Solutions - IT
ACN Contact Center Services - Call center
ACN BPO - BPO

I know who interviewed you You got the first name right, but wrong 2nd name. Anyway, if you had 3 interviews already, i think you're almost there. The Service Desk is a relatively new team and is on gradual expansion. and yeah, ATS pays well. If you are after technical trainings as well, then joining ACN is a right choice.

You can check the other threads in this forum. Marami na jan about ACN, esp abt the tech side.

Good luck

[Ludacris]

Looks like masganda sa ATS hah!!! well i heard pero tech accts palang dito apply nga ako eh

[Adam_Warlock]

Thanks for the advice PExers, tanggap na ako.

[dirtbmx]

ang tagal pala ng bond dito at ang laki. Natakot tuloy ako.

[otakusenshi]

infairness dumadami na ang pexers ah.. geraldo3 wahehehe.. bakit wala pa akong kilala na pexer from accs...

[master_bait28]

@otakusenshi!

Taga ACCS ka ba Popcorn o kodiak?

PM me and i will give you access to PEX at work! and spread the word!!! para dumami tau

Alam narin ni geraldo3! ikalat nyo!

[equality]

hi guys, i heard you have an office at gateway mall in cubao, is it true? and also how much po starting dito. call center po me work at matagal na sa call center industry as agent. thnks.

[master_bait28]

There is no Contact center operations at gateway just IT. If your interested you can find us a Cybergate towers in pioneer Mandaluyong besides Robinson's pioneer

@dirtbmx Yup im on an internet connection acct sori ngyn lang ako back read! about the bond like a couple of my friends left na to persue VALID excuses such as studying and the works you know! the bond is just like panokot lang chong!

[geraldo3]

i guess the bond would be case to case basis din ..