
Originally Posted by
weddingsbyTTK
Every coin has two sides. Tie-the-Knot, as a service provider, has a right to be heard just like everyone else. It has been a year since I established Tie-the-Knot as a wedding specialist, and so far, based from our previous weddings, we always ask our couples for their feedback or any constructive criticism about our service, and most of them are always happy and glad with the outcome of their event. My team and I believe that there are always room for improvement and that there are always new ways to enhance our services. We are always glad to hear both positive and negative feedbacks from our couples privately.
For our couples (2) who gave us their concerns for our improvement, we thanked them and assured them that those concerns will be attended to. And for our couples who were satisfied and beyond satisfied, we thank you for always keeping in touch with us.
We offer our possible couples during bridal fairs add-ons that will give extra highlight to their wedding not to lure them to book with us but because we understand how difficult it is to plan a wedding without adding extra cost.
The experience I had regarding this blog, taught me and my team a lot of things. As much as you want to please and give the services you ought to give, you can never be sure that they will be pleased, satisfied, and happy. And as mush as you explain your side and admitted things you did that you do not intend to do, there are others who are not willing to compromise.
We do not give false promises nor advertisement to our couples, in any case that we didn't meet their expectations, we always come up with a better plan. But please remember that there are thins beyond a coordinator's control, and we always do our best to seize and take control of the situation.
For example, in this case, we only had less than a month to do the preparations necessary for our On-the-Day Coordination. As much as the client laid down all the information, for this type of coordination, the necessary duration of preparation is from 3 to 4 months in order to polish everything. Despite the little amount of time we had, my team and I did our best to handle the preparations. However, certain externalities prevent us from achieving our end goal. An example of this is the queueing of guests. As coordinators, we employ techniques that will enable us to efficiently and effectively seat and accommodate guests. Admittedly the effectivity of these techniques depend on a number of factors such as the cooperation of guests. We make sure that we balance the smooth execution of our techniques with the satisfaction of guests. We never impose them to their deteiment.
To reiterate, Tie-the-Knot Wedding Specialist is a budding service provider. It is important to stress at this point that it is never our practice to deceive our clients just to hire our service. It is optional for them to take our add-ons in their package and we've had clients during bridal fair who did not avail of these perks and yet are very much satisfied with us.