Fully Booked or Powerbooks?

[IceAngel]

I had a REALLY bad experience with customer service of Fully Booked at The Block. I was looking for the latest book of The Girl's Guide business books; I saw it initially at Powerbooks Trinoma but didn't feel like crossing the road just to buy it. I figured FB should have one. So I went to their store, went to the business books section, and saw a bunch of their staff noting down stocks in that section. I asked one of them (a girl), if they have it available, then she curtly looks up from her notes and says, 'Wala po.' Di man lang hinanap or nagdouble check. FINE, so I said thanks and when she was out of earshot, asked this seemingly harmless dude wearing an FB shirt in the same area if they have it. He said he has to check it first, so okay, but initially I find it weird, because with past experiences with shopping at Powerbooks and FB, whenever I see an employee with a pen and paper noting stocks of a particular area, that usually means they're assigned to that area and are expected to know their availability by the back of their hand.

Anyway, so I waited for nearly 10 minutes and the guy returns, saying 'Wala pa po kami, ma'm'. I was surprised, and told him, 'Really? But Powerbooks at Trinoma has one, for over a week already.'

Him: *pauses* Magkano po sa kanila?
Me: *names the price*
Him: Wala po talaga ma'm e.

So I said, 'okay' and decided to browse for another book I wanted to buy in the Business Books section. AND THEN comes the suck. Coincidentally I was searching for books near him and then he STARES at me for over a minute, then started talking to me in this WEIRD tone, 'Ma'm, san po kayo nagtatrabaho?'

Me: *looks up from reading the synopsis of a book* Sa may Shaw.
Him: Ah. So may boyfriend na po kayo?
Me: *raises eyebrows but still wants to be polite* Yup.
Him: Ang swerte naman nya ma'm, kakainggit naman po. Sana ako na lang. *smiles creepily*

WTF?! Not only did I NOT get the book I want, got subjected to the laziness of the first CS girl I dealt with, I had to deal with a creepy CS dude?! I know a lot of CS guys flirt or flatter women customers to make rapport but this is ridiculous, if you're not going to help/can't get me the book I want, please GTFO, okay. Needless to say I stopped frequenting that branch. D:<

[jazz17]

^ you should report that. do you still remember what the guy looks like? that was really out of line. he shouldn't have said that to a customer.

[lunedi]

That is creepy.

I haven't been to many different branches of FB or Powerbooks. High Street, Cubao and Greenhills for the former, Makati and Megamall for the latter. I like Powerbooks because they almost always have this "sale" bins where I find many great books at really lower prices (that is, if you're not too picky about the quality much).

I like FB's atmosphere, and the staff at High Street and Cubao are quite nice and helpful.

[Little Wolf]

@IceAngel: I'm sorry to hear about your experience there. I actually frequent that branch and I think I already know most of their staff. Not by the name but I remember all their faces. And they're very accommodating when I'm looking for a particular book. So far, I don't have any bad experiences with both Fullybooked and Powerbooks and I hope it stays that way. I just bought a couple of books in Powerbooks Trinoma last night because they have this "Powercard holders only" sale. ^_^

[rational]

medyo weird nga sila minsan pagdating sa "bags." may experience kasi ako last year sa FB The Block. dala ko is a messenger bag na kasya ang regular-sized textbooks sa loob. pumunta ko on a Thursday di pinansin. i went back two days after, pinapaiwan ba naman sa kin. sabi ko nga bakit di sa 'kin pinaiwan nung last akong nagpunta. pinilit pa rin akong paiwan daw. so kelangan ko pang ilabas cell phone, wallet and mp3 player ko. bitbit ko mga yun while inside the store. nakakainis lang din kasi kaya ako bumalik dami akong bibilhin na books. so yun, nakita nung nasa package counter na ang dami kong binili. kaya nung mga sumunod kong visits, kahit na mas malaki pa dun sa messenger bag yung dala kong bag, di na pinapaiwan. saka kahit pa magkakasunod na araw akong pumunta na dala ang pagkalaki-laki kong bag at wala namang binibili.

dun naman sa FB BHS, kasinglaki ng messenger bag ang shouder bag na dala ko, pero di naman pinapaiwan sa kin. so depende siguro sa mood nung nasa package counter.

That's really weird that they would be so paranoid about bags. They have those alarm things so they're almost shoplift proof.

[manila_lover]

well, fully booked kasi they carry more titles than powerbooks, and i think mas maganda ang mga stores nila, the fort pa lang panalo na pero i think businesses that treats well their past and present employees are worth patronizing, i have a friend who used to work in fully booked and super pahirap siyang makuha backpay nia,despite cleared na sa HR dept.,their accounting department parang sayang lang pinapasweldo ng owner dahil sa bagal magtrabaho, popular nga yung Fully booked, Fully Utang eh...local suppliers pa lang nila andami nilang utang, delayed magbayad..unethical pa ibang managers dahil inuutusan staff magsinungaling sa BIR officials pag pumupunta sa rockwell branch, calling BIR alam na ba ninyo nalipat acctg. nila sa Fort branch?well siguro alam na nila dahil year 2008 naman na..

well sana, maganda din naman service ng FB Staff nila except gateway, madami akong bad experiences dun sa brach na yun so i vowed never return there, anyways, sana alagaan din nila staff nila para mas ganahang magtrabaho, sa dami ba naman dapat mong memorize,sa haba ng sinabi ko Fullybooked pa rin siguro..pero me chance pa magchange isip ko at powerbooks na lang..

[yojan17]

Ako, kahit anong bookstore. Basta kung alin ang meron nung book na hinahanap ko. Pag nag-mo-MOA ako, pareho ko silang pinupuntahan pati na National at Booksale.

[soulrockiv]

Sa Fully Booked, bastos mga staff. Lalo na sa Fully Booked sa The Block. Super. Akala mo mga intellectuals por que surrounded by books. There are somethings seriously wrong with how Fully Booked personnels are trained.

[soulrockiv]

I had a REALLY bad experience with customer service of Fully Booked at The Block. I was looking for the latest book of The Girl's Guide business books; I saw it initially at Powerbooks Trinoma but didn't feel like crossing the road just to buy it. I figured FB should have one. So I went to their store, went to the business books section, and saw a bunch of their staff noting down stocks in that section. I asked one of them (a girl), if they have it available, then she curtly looks up from her notes and says, 'Wala po.' Di man lang hinanap or nagdouble check. FINE, so I said thanks and when she was out of earshot, asked this seemingly harmless dude wearing an FB shirt in the same area if they have it. He said he has to check it first, so okay, but initially I find it weird, because with past experiences with shopping at Powerbooks and FB, whenever I see an employee with a pen and paper noting stocks of a particular area, that usually means they're assigned to that area and are expected to know their availability by the back of their hand.

Anyway, so I waited for nearly 10 minutes and the guy returns, saying 'Wala pa po kami, ma'm'. I was surprised, and told him, 'Really? But Powerbooks at Trinoma has one, for over a week already.'

Him: *pauses* Magkano po sa kanila?
Me: *names the price*
Him: Wala po talaga ma'm e.

So I said, 'okay' and decided to browse for another book I wanted to buy in the Business Books section. AND THEN comes the suck. Coincidentally I was searching for books near him and then he STARES at me for over a minute, then started talking to me in this WEIRD tone, 'Ma'm, san po kayo nagtatrabaho?'

Me: *looks up from reading the synopsis of a book* Sa may Shaw.
Him: Ah. So may boyfriend na po kayo?
Me: *raises eyebrows but still wants to be polite* Yup.
Him: Ang swerte naman nya ma'm, kakainggit naman po. Sana ako na lang. *smiles creepily*

WTF?! Not only did I NOT get the book I want, got subjected to the laziness of the first CS girl I dealt with, I had to deal with a creepy CS dude?! I know a lot of CS guys flirt or flatter women customers to make rapport but this is ridiculous, if you're not going to help/can't get me the book I want, please GTFO, okay. Needless to say I stopped frequenting that branch. D:<

More bad experiences from FULLY BOOKED sa THE BLOCK. Tsk, tsk. Seriously, people need to boycott that branch.

[budsbunny]

Fully Booked customer service people really suck. Period. How on earth are these morons trained???

[coldgaze]

For me Fully Booked pa rin simply because they carry more good titles than other bookstores. Most of the books that I like, they have. I could find them immediately in the store without asking any of the staff.

So far I don't have any bad experiences from them.

Powerbooks - I did have an unpleasant experience with them. I simpy ask them a book that I couldn't find in their store and they just started talking nonsense to me. Anyway, I just went out of the store immediately.

[gian111]

try to visit both store and you will know

[gian111]

i just want to share my experiences in both store.

i often visit rockwell and the forth branch. we dont have any problem sa fort but we prefer rockwell kc ang mga anak ko nasanay na.

national book store and powerbooks is a nice place but oftentimes our problem is that ang mga staff nila parang walang alam sa mga books.

sa fullybooked naman, there are some staff na ok. in kids station sa rockwell branch, may isa silang staff named roland. my kids used to call him kuya roland. my wife and yaya likes him also because he is very accomodating, responsible at grabe ang pasensya. management should take care of this staff. but last May, i had this very bad experience. i had to go back to customer service to exchange the soundbook na nabili namin kc nadoble na ***. we stayed in customer service for 10 mins but the guy incharge parang wlang pakialam at di alam ang gagawin. napaka-busy sa harap ng computer. mabuti nalang, roland came at the cust service and he explained to us on what to do and guided us, leaving thier store contented. i salute for such initiative and good service.

may mga staff na di ok, pero meron din pong maayos at very professional.

try nyong mag-visit sa powerbooks and fullybooked and share your experience.

[choleb]

Powerbooks

[shadowboxer]

Powerbooks pa rin, laluna sa Greenbelt 4.

[raldsedge]

FULLY BOOKED sa THE FORT and POWERBOOK sa GREENBELT 4.

No problems in FULLY BOOKED pa naman. Since pinalaki ako ng parent ko na MARUNONG SUMUNOD SA RULES AND REGULATION. MAY BREEDING at HINDI OVER REACTING hindi gaya nung isang blogger jan na nagpost ng reklamo nya sa FULLY BOOKED. Hay naku binasa ko wala sa lugar. So what kung ipod cellphone at wallet nya nasa bag nya? Eh di alisin nya. Baka mamaya mega react pa sya jan sa ipod nya tapos malalaman mo IPOD CLIP lang pala yun. NAMAN! Pwede namang ibulsa yung mga yun o hawakan eh. Ilan bang ipod wallet at cellphone ba ang dala nya at di nya mabulsa o mahawakan? Regarding sa gym stuffs nya. Na-curious ako sa bag nya. Siguro naman ayos yung bag nya at di butas para di magkalat yung gym stuffs nya in case na malag laga sya diba? on other hand you can ask the staff na ilapag sa sahig or ilagay dun sa pinaka mababang part ng lalagyan nila ng bags yung bag kung takot ka na malaglaga. Pwede naman kasing madaan yan sa maayos na pikiusap eh. In case naman na loptop o notebook ang dala pwede mo namang sabihin yun sa staff. There are times din na dala ko yung notebook ko and I ask the staff na di ko pwedeng iwan yung notebook ko. Wala namang problem sa kanila. Eto lang masasabi ko. Nakakahiya sya. KINALADKAD pa nya yung pangalan ng UP. As if naman na dun talaga sya nag aaral. And if dun talaga sya nag aaral. Mahiya naman sya! May mga UP Student and graduates na nahihiya sa ginawa nya.

[raldsedge]

More bad experiences from FULLY BOOKED sa THE BLOCK. Tsk, tsk. Seriously, people need to boycott that branch.

Yung blog na to natatawa ako. Sa isip ko... La Greta ikaw ba yan? maybe he brought his FEW ipods, cellphones and wallets nga naman and also his FEW gyms stuffs kaya ayaw nyang ipaiwan kasi its FEW and when LaGreta says it's FEW it means hundred! Sana sinigaw nya sa staff WE OWN THE FULLY BOOKED!

[karenV]

Hey guys..

I've been lucky to have been discovered a thread about Philippine book stores here in the internet.

I would really appreciate if you could find time to answer my Survey.
It's a 10-point questionnaire.
It's for my thesis.


Here's the link:

http://esurveyspro.com/Survey.aspx?id=f2103e73-a950-447b-9631-3faa2efc6d89

(NOTE: You should be a bookworm if you're going to answer the survey)

Thank You so much

Karen

[TMjanjalani]

to answer the question, Fully booked dahil talaga namang full ang mga shelves nila, full na full hindi na nga magkasya kung ididisplay lahat ng books..ahaha..guys, alam kong nababasa to both powerbooks and fullybooked management, parang nakakaduda na nga yung iba jan, me name dropping pa ng staff..ow c'mon man,*** din yan eh..peace! inangat mo lang sarili mo para siraan yung sabi mo nga guy na nasa CS na parang walang paki at busy sa computer..haha..nagre-reg na din dito mga FB staff ah, ewan lang kung maniniwala manager mo jan..play in a nice and honest way man, kasama mo siya sa work tapos ganyan kaya kayo narereklamo dito eh, laging FB staff ang nakikitaan ng butas kasi no doubt the physical store itself mganda ang Fully booked, madaming stocks at me ibang books na sa kanila mo lang talaga mahahanap at wala sa powerbooks..kaso sabi nga ng mga previous replies dito sa thread na to(karamihan ha) there's just something on how their staff were trained or na-trained ba ang tanong jan..baka bigla na lang sinabak sa mga libro eh kahit si bob ong ata di kilala at di naturuang ngumiti or bumati man lang sa customers..

[Little Wolf]

Hey guys..

I've been lucky to have been discovered a thread about Philippine book stores here in the internet.

I would really appreciate if you could find time to answer my Survey.
It's a 10-point questionnaire.
It's for my thesis.


Here's the link:

http://esurveyspro.com/Survey.aspx?id=f2103e73-a950-447b-9631-3faa2efc6d89

(NOTE: You should be a bookworm if you're going to answer the survey)

Thank You so much

Karen

Answered