I had a REALLY bad experience with customer service of Fully Booked at The Block. I was looking for the latest book of The Girl's Guide business books; I saw it initially at Powerbooks Trinoma but didn't feel like crossing the road just to buy it. I figured FB should have one. So I went to their store, went to the business books section, and saw a bunch of their staff noting down stocks in that section. I asked one of them (a girl), if they have it available, then she curtly looks up from her notes and says, 'Wala po.' Di man lang hinanap or nagdouble check. FINE, so I said thanks and when she was out of earshot, asked this seemingly harmless dude wearing an FB shirt in the same area if they have it. He said he has to check it first, so okay, but initially I find it weird, because with past experiences with shopping at Powerbooks and FB, whenever I see an employee with a pen and paper noting stocks of a particular area, that usually means they're assigned to that area and are expected to know their availability by the back of their hand.
Anyway, so I waited for nearly 10 minutes and the guy returns, saying 'Wala pa po kami, ma'm'. I was surprised, and told him, 'Really? But Powerbooks at Trinoma has one, for over a week already.'
Him: *pauses* Magkano po sa kanila?
Me: *names the price*
Him: Wala po talaga ma'm e.
So I said, 'okay' and decided to browse for another book I wanted to buy in the Business Books section. AND THEN comes the suck. Coincidentally I was searching for books near him and then he STARES at me for over a minute, then started talking to me in this WEIRD tone, 'Ma'm, san po kayo nagtatrabaho?'
Me: *looks up from reading the synopsis of a book* Sa may Shaw.
Him: Ah. So may boyfriend na po kayo?
Me: *raises eyebrows but still wants to be polite* Yup.
Him: Ang swerte naman nya ma'm, kakainggit naman po. Sana ako na lang. *smiles creepily*
WTF?! Not only did I NOT get the book I want, got subjected to the laziness of the first CS girl I dealt with, I had to deal with a creepy CS dude?! I know a lot of CS guys flirt or flatter women customers to make rapport but this is ridiculous, if you're not going to help/can't get me the book I want, please GTFO, okay. Needless to say I stopped frequenting that branch. D:<