My REVIEW Best/Worse Internet: Pldt,Smart,ZPDEE,Destiny,Globe

[spursdynasty]

Here are some reviews of the Best and Worst ISPs in the country.

*some info may not be 100% accurate
**The following feedbacks are opinions based on read facts

1.PLDT DSL My Review Grade: 60%
Installation fee: 500Pesos
Plan Packages:

999Php @ 384KBPS
1995Php @ 768KBPS
3000Php @ 2MBPS
5000Php @ 5MBPS

Pros:

- The DSL Pioneer in the Philippines. Has always been the first to come up with new technology with DSL.
- Can be reliable if you subscribe for the the very high priced business plans as they usually prioritize huge clients.
- Most ISPs connect through the PLDT internet backbone.
- Has some satisified subscribers

Cons:

- The worst customer service in the nation. They have the widest number of customers but they wont ramp up on the number of tech support representatives. Calling their hotline takes a minimum of 1 hour and can take more waiting time. In most cases they dont solve the issue on 1st contact.
- Home service request can take weeks and in most cases you have to follow-up with many 1-hour-wait calls.
- The number of UNSATISIFIED customer greatly outnumbers satisfied cusomters in terms of service.
- The speed has been capped at 55% slower of the subscribed speed for hundreds of customers the last 2 months..w/o giving customers any form of public advisories and any automatic rebates.
- Random disconnections and un-announced downtimes.
- You will have to go to thier office if wish to apply ( Has a long wait line)
- The company keeps on accepting new subscribers even though most technicians admit that they dont have the capacity anymore w/c results to downgraded performance for most older customers.
- The 3000 Termination fee will make your regrets very painful and for some gets them stuck with crappy service for a year.




2. GLOBE DSL My Grade: 85%
Installation fee: 2000Php

P 995 384 kbps (for GENTxT Members)*GenTxt membership is 50php
P 1495 384 kbps
P 1995 768 kbps
P 2995 2 MB

Pros:

- Some can tweak the speed of the bandwidth to make it faster.
- Has better customer service than PLDT.
- More stable connection compared to PLDT.
- More number of Satisified customers compared to unsatisified customers.

Cons:

- Expensive installation fee.
- Sometimes speed can go bad.
- although customer service is reachable some agents are not very technically proficient.





3. SKY DSL My Grade: 90%

Installation Fee:
Pay P1,999.00 for non-BayanTel landline subscriber
Pay P499.00 for existing BayanTel landline subscriber

Plan Packages:
P 899 256 kbps (Becomes 512 KBPS at 10PM-10AM)
P 1699 512 kbps (Becomes 768 KBPS at 10PM-10AM)
P 2699 1.5 Mbps (Becomes 2 MBPS at 10PM-10AM)

**All plans come with free WiFi access to SKYDSL wifi hotspots around the nation. Promo till July 26, 2006

Pros:

- Speed on demand promo increases the speed on off-peak hours.
- Money back guarantee for every 24 hour that you lose your connection you get a 500 rebate automatically off your bill. Which means that if they dont get your connection back in a span of 2 days, you basically get free month bill.
- Stable connection with occasional but advised maintenance downtimes.
- Better tech support than PLDT and GLobe.

Cons:

- Some downtimes can reach several hours but this is very rare
- Installation fee will cost a lot since they have to phoneline for DSL.
- No services yet in the makati area and some areas.
- Has a termination fee




4. ZPDEE CABLE My Grade: 95% (AUTHORS CHOICE) "Although im still stuck with PLDT"

Installation Fee: 1000 PHp
free 1 MONTH (so its almost like Free installation since your 1st month is free)

Plan Packages:
P 690 64 KBPS
P 890 128 KBPS
P 999 384 KBPS
P 1999 768 KBPS
P 2999 1 MBPS

15% discount on your monthly Skycable Gold/SkyCable Silver bill
2 Free additional IP addresses

Pros:

- Very reliable connection (not 100% but its the most reliable in the nation)
- The house service request is so fast that sometimes they arrive on the same day or right the next day. (kala mo excited daw un mga repairman)
- 15% DISCOUNT on your SKYCABLE GOLD bill!!!!!!!!!!!!
- 1 Month Free so basically its like no installation fee at all.
- No costly termination fee so feel free to try it w/o risks and worry.
- Cable Means speed can reach higher speeds during off peak hours.

Cons:

- Cable means speed can be a tad slower than expected on heavy peak hours. but still very considerable.





5. MY DESTINY CABLE My Grade: 90%

Installation Fee: Php 2000+ Deposit which is reclaimable after 1 year *yata

Plan: P999 @ 512Kbps

Pros:

- The cheapest plan found on a 512kbps plan.
- You can text their customer service hotline.
- Most users average 700KBPS and reach 1 mbps on a plan 999
- Recently bought by Samsung (not sure) so better management now.
- Wont disconnect your servce up to 2-3 months if havent paid the bill yet.

Cons:

- The 2500 Deposit for 8 months w/c is reclaimable after 8 months.
- speed can go slow but no for long.
- A little bit less reliable compared to its competitor ZPDEE.
- Tech support can sometimes be hard to reach but not always.





6. SMART BRO (wifi) My Grade: 60%
PHP999.00/month 384kbp
installation fee of P1,000.00

Pros:
- Can provide service on hard to reach areas.
- some subscribers are satisified.

Cons:
-Thousands of customers are ranting and regretting they had SMART Bro installed.
- Usually Slower speeds than advertised.
- New technology which means it hasnt been polished yet. Still a lot of flaws.
- Reachable customer service but not dependable.
- If you dont like PLDT, then this is basically the same internet backbone.

[disturbed_erick]

Kudos to Sky! Thanks! This would really help a lot of curious people out there wanting to get out of dial-up.

[markcas]

Wow! Thanks for that review... though I'm stucked with PLDT for another year, that will surely help out those who are planning to get broadband.

Sadly, most of them have limited service areas though so there's not much choice for others.

[Justine01]

tnx for d infos, d k **** taga sky bro, joke lang, hehe, tnx again.

[zerglings]

Wow, ang mahal ng ISP sa pinas! I'm in a special offer for 2-3 years na sa Comcast cable. 8.0Mbps down/384Kbps up. I only pay $19.99. After the promotional period balik $60 bucks. However, meron competition comcast sa city ko kaya lagi kong tinatakot sila na aalis ako if hindi nila ako bibigyan ng discount. Hahaha. So they always ending up giving me a 1 year promotional price for $19.99. Hahaha. Mautak ito! Hehehe

[n3k0]

@spursdynasty
nice review ..

[DeepZer0]

I concur. A very well summarized ISP rundown.
Too bad though, now almost everyone will jump boat to SKY DSL now. I hope di naman sila maging PLDT sa dami magsusubscribe sa kanila.

The trend in the Philippines kasi... dati Destiny ang number 1... then oversubscribed di nahahandle... then PLDT came, PLDT naman ang oversubscribed, what's next SKY. Hence, I always go for the "unknowns" yet existing.

[matroxvideo]

SkyDSL is good. I don't really find it "fast". The Speed-On-Demand (SOD) IMO is not really working, I don't see any significant increase in performance from 12 MN - 10am. However, it is consistent, haven't experienced downtimes, and reliable.

[blindy]

bakit ngayon lang dumating itong review na ito?! dapat hindi ako naloko ng PLDT. bwiset na 'maintainance' yan. ano ba minimaintain nila? yung 50% ng original speed?

behold PLDT, after a year mawawalan na naman kayo ng isang customer.

[spursdynasty]

Thanks for the nice reactions..though im sure meron pa rin kokontra.. hehe

@blindy

Yeah true after a year maraming mawawalang mga customer. Per the things is forecasted na ng PLDT yun before the end of the year.

Pansinin mo bago matapos un 2005 nag beef-up sila ng advertising tapos free installation pa.

Tapos ngayong may may bayad na ulet installation. Maraming mawawala after one year, pero doble namana ang mga new customers ng PLDT dahil ang lakas nila mang loko sa mga TV, newspaper at events ads. Malufet sila sa marketing, bano sila sa service. hehehe

[soul12]

ive been with mydestiny for the longest time. never switched 'cause the service satisfies me. medyo pricey lang kaya parang nat-tempt ako sa zpdee. thanks for headsup spursdynasty

[Nina_Myers]

ako naka Globe-DSL.. oks naman sila.. though minsan mabagal din *** speed pero tolerable pa din..

I have been hearing a lot of complaints for both Smart Wi-FI and PLDT myDSL..

[spursdynasty]

Yep True! emphasis to the word LOTs

lots of complaints on PLDT and SMART. By all means stay away from this two and tell all your friends about it.

[you101]

teo galing s news. bayantel = sky dsl ata. not sure about this.

Bayantel targets 30,000 DSL subscribers this year
http://news.inq7.net/infotech/index....story_id=76222

[DeepZer0]

Yes, skydsl is a bayantel thing.

[SUNSTAR]

PLDT DSL - okay naman sya.
My Destiny - SUCKS!!! Customer Support is BAD !!!! inabot ng months bago nila nagawa at ang hirap hirap silang tawagan!!!! mapupudpod na ang daliri mo eh di mo pa sila macontact. nagpdisconnect kami sa buwisit. nagpafaX sila letter to disconnect and kinuha nila ang modem ng ganun kabilis. kung gaano kabagal ang customer service eh ganun namn sila kabilis magdisconnect.

[spursdynasty]

Originally Posted by SUNSTAR

PLDT DSL - okay naman sya.
My Destiny - SUCKS!!! Customer Support is BAD !!!! inabot ng months bago nila nagawa at ang hirap hirap silang tawagan!!!! mapupudpod na ang daliri mo eh di mo pa sila macontact. nagpdisconnect kami sa buwisit. nagpafaX sila letter to disconnect and kinuha nila ang modem ng ganun kabilis. kung gaano kabagal ang customer service eh ganun namn sila kabilis magdisconnect.

Like i said. There are some satisfied PLDT subscribers. I guess it really depends on your own perception of speed and quality service.

but the fact remains that the number of unsatisified PLDT subscribers greatly outnumbers the number of satisified customers.

Have u checked your PLDT speed on www.pldtplay.com on Resources section "bandwidth Test" you should be getting at least 75% of your subscirbed speed plan or else your affected by PLDTs current 50% speed slowdown.

Opposite goes for Destiny majority are satisifed oh and by the way SAMSUNG just bought Destiny they reportedly has better management now. In fact you cant text customer requests on hotline.

I miss destiny. I was with Destiny before and i used to average 700KBPS and sometimes reach 1MBPS.

With PLDT i average 170KBPS on a 384KBPS plan, thats 40+% only of the speed i should be getting

PLDTs EMAIL support keeps on bouncing my letters back and theirs no way u can reach their tech support in less than 1 hour in most cases more.

[imlearning18]

Originally Posted by spursdynasty

Thanks for the nice reactions..though im sure meron pa rin kokontra.. hehe

yes my kokontra talaga... area dependancy, my mga lugar na maganda ang connection kahit anong ISP mo.

in my area for example, at sa bahay ko mismo, dalawa ang ISPs kong nakaconnect... kung mag rereview ako tulad mo, I give Globe 100%... download to the MAX (FTP,NTTP,toxxent,http), very very sweet... this year no downtime experience kahit nung bumagyo, very stable, fast connection, sulit ang bayad. and yes, the customer services are unbeatable.

bayantel and PLDT: 50%

Zpdee cable: 90% (very good for uploading)
Mydestiny: 85% (good bandwidth they give me 5mbps last yr, dont know why, but their customer services isnt so good).
Belltel icable: i can give them 93% if they gain more experience, i like there customer services because they are honest (very long story, hi cindy bakit iisa lang sumasagot sa online services nyo ha? maganda pa naman connection binibigay nyo, at saka sino ba *** sumagot na "wala syang alam tungkol sa 'Billing Statement'? nagpapatawa ***** un " well, ok lang un at least shes honest hindi naman tulad ng skydsl/PLDT na na memorize ko na *** linya na sinasabi nila always like "unplug the cable of ur modem! so and so! etc." ginagawa nilang ***** *** ibang subscriber nila)

[laptopboy2005]

Originally Posted by spursdynasty

Thanks for the nice reactions..though im sure meron pa rin kokontra.. hehe

@blindy

Yeah true after a year maraming mawawalang mga customer. Per the things is forecasted na ng PLDT yun before the end of the year.

Pansinin mo bago matapos un 2005 nag beef-up sila ng advertising tapos free installation pa.

Tapos ngayong may may bayad na ulet installation. Maraming mawawala after one year, pero doble namana ang mga new customers ng PLDT dahil ang lakas nila mang loko sa mga TV, newspaper at events ads. Malufet sila sa marketing, bano sila sa service. hehehe

such a hero dude for such a nice review kasi i just moved to my new apartment and i have already decided to have a dsl installed in my house. he he he. i'll go for skydsl. thanks.

[dodo]

I use PLDT myDSL at work and SkyDSL at home, both with PLDT phone line. I experience frequent disconnections and downtime lasting more than 48 hours with PLDT myDSL. The inconvenience is due to software upgrade, that's what they always say. Still, their service is unreliable and very irritating! Stay away from PLDT myDSL...