IHG-Intercontinental Hotels Group

[explorer580]

trainer? K ba ang initial ng first name nya? yup, heard about this and it really sucks!!! imagine ang daming batch na ang natrain niya...eh kung sya ang tatanggalin, tanggalin na nila lahat ng natrain nya diba?

[purple_witch]

well yun lang ang sabi ng bestfriend ko. saka yung isa ko pang kabarkada e HR dati jan na nagresign na rin. pinakiusapan ng management na bumalik kahit one month lang kase kelangan daw ng tao. so nagwork for thw whole month of dec yung friend ko, up til now wala pa siyang pay!

[explorer580]

aba bayani naman pala yang friend mo eh...dapat pagawan na yan ng rebulto sa edsa! hehehe...

[explorer580]

basta ang masasabi ko sa HR peeps dito, wala silang say...puro mga kano ang may final decision. kahit alam nilang unfair, wala silang magagawa basta kailangan ang Kano ang magdedecide...

kaya nga maraming nagreresign dito...mabilis ang turn-over...mali kasi ang palakad...

[queenkatie]

Originally posted by explorer580
trainer? K ba ang initial ng first name nya? yup, heard about this and it really sucks!!! imagine ang daming batch na ang natrain niya...eh kung sya ang tatanggalin, tanggalin na nila lahat ng natrain nya diba?

exactly, and please, training isn't the answer for everything, it's not an overnight thing, it's a process. being a tainer is a difficult job, it's like being a coach in a basketball team, if your team wins, it's because players perform better, they're good, has the experience, and well-motivated, but when they lose, it's because the coach/trainer is not good, not a good motivator, and doesn't have the capability to influence people. well, recruitment comes first before the training, so better check the process on the first muna.

[ff_]

yung 4 days/week work sched, i think sa mga agents lang. but other departments that have day shifts, 5 days pa rin. When I took the exam, PART (not all) of it was drafting letters/memo (based on a given situation), then there were the stuff that you would find in a standard company exam; logic, grammar, analysis, etc. A part of their exam was even similar to Globe's. Siguro you would find it weird why me letter-making sa exam nila, maybe because they want to know if you would be qualified for other positions too aside from the one you're applying for.

About the OT pay, baka naman nagkataon lang yun purple witch. Minsan kase lampas na sa cut-off nasusubmit yung mga OT and leave forms sa Acctg. dept kaya ciempre di agad pumapasok sa payroll. It happened to me once or twice but na-ccredit naman siya agad the following payday.

Yes, there are people here who act like they own the place but kahit saang workplace naman meron diba? Keber ko sa kanila di naman sila magpapa-sweldo sakin and hindi ko sila ka-department! As for the American big boss here, our director, he's strict when it comes to rules and regulations, but he still listens to what the employees have to say when it comes to certain things. Like what happened recently, muntik ng hindi niya ipabigay yung full Sick Leave payout sa amin because mawawalan daw kami ng balance, what if biglang kailangan mag-sick leave wala na raw magagamit. But I think as early as July or August last year, HR already sent out a memo that all unused SLs will be converted to cash this January 15. Well an agent had the guts to e-mail him and express his opinion na a lot of people were expecting a full payout, etc. etc. To make a long story short, the director changed his decision, apologize to all of us and allowed HR to give the full payout. I admired both of them after that, the agent for being brave enough to voice out everybody's opinion (which could have gotten him fired if the director was an *******) and the director for not being proud to admit he had made a mistake.

As for my boss(es) in Atlanta, no complaints so far, every time they visit us here at Manila they been very good towards our team and really recognize and appreciate the work we do (which kinda puts the pressure on us not to mess up, hehe)

I have no problem with the HR people, most of them are friendly and approachable, i just don't like the HR manager (she looks "plastic"). Oops! and i hate the IT manager, he's incompetent, mas magaling pa yung ibang staff niya sa kanya (honestly!)

[IceKnight]

any other info about this company? They called me up and asked me to come over for an exam, any tips or whatnot?

and any info about QA too? thanks!

[sleepyhead]

i took the test na and had the initial interview. baka di ko na lang ituloy. mas mababa nga yun sweldo kesa sa dati ko na job. reservations nga lang daw.

IceKnight good luck sa test! it's soo long and boring!

[IceKnight]

sleepyhead, how much ang basic/starting pay?

kung mas mababa sa dati kong job, wag na ***. hehe. ang gastos pa naman magwork sa RCBC bldg.

[claire_taylor]

I applied thrice in this call center, and thrice din ako bumagsak. I don't know what the problem is. I have more than a year call center experience naman and I have above average English communication skills. I passed all examinations, pero pagdating sa initial interview, bagsak ako. I don't know, maybe because I am too agressive for the position.

Oh well, when I learned about their compensation, nawalan na ako ng gana. Mataas pa rin compensation sa Sykes!

[sleepyhead]

IceKnight 12.5 actually sinabi na ren yun saken nun phone interview eh. ni-try ko na lang din. hehe!

claire_taylor sykes ka? nag apply ako jan! hehe!

[tammy05]

sleepyhead
QUEENtessentiaL


Join Date: Jun 2000
Location: under the stars
Posts: 722 i took the test na and had the initial interview. baka di ko na lang ituloy. mas mababa nga yun sweldo kesa sa dati ko na job. reservations nga lang daw.

IceKnight good luck sa test! it's soo long and boring!

ei!kelan ka na nagsumbit ng resume mo?

[tammy05]

sleepyhead
QUEENtessentiaL


Join Date: Jun 2000
Location: under the stars
Posts: 722 i took the test na and had the initial interview. baka di ko na lang ituloy. mas mababa nga yun sweldo kesa sa dati ko na job. reservations nga lang daw.

IceKnight good luck sa test! it's soo long and boring!

ei!kelan ka na nagsumbit ng resume mo?

[sleepyhead]

a couple of weeks ago ata? sa jobstreet lang eh. tas tinawagan din naman ako agad.

[tammy05]

thanks a lot!

[claire_taylor]

claire_taylor sykes ka? nag apply ako jan! hehe![/QUOTE]

Yeah, I'm working in SYKES.

[S3venthHell]

fyi, girls lang po tinatanggap dito... hotel reservations kasi...

hindi na po sila ganun. my former officemate is there right now and guy cia and major nia is i.t. but basically you really have to have call center experience.

[wandergirl]

Hello everyone...got a call from Hotel Intercon and passed the phone interview. They're inviting me for an exam this Monday. Wish me luck...any further advise would be appreciated

[cable_girl]

hi! can anyone tell me how much yung compensation sa IHG pag walang call center experience? do they accept people without call center experience?

[queen_zykee]

any thoughts?