information please, thanks
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information please, thanks
Just go to the Sitel site thread here. Just search for it and read through it. Basta masasabi ko lang they are relatively small call center in Eastwood compared to theior giant neighbors like eTelecare, C3, Epixtar.
I think umalis na rin yata ang Dell account sa kanila? I'm not quite sure about this pero hindi masyadong maganda feedback na naririnig ko sa Sitel.
same as what I used to hear about this call center, maganda lagi ang mga feedback...make some background check and laso pwede kang magbasa ng pdi jobmarket esp. sunday issue...that's all i've come to know..bonne chance...God bless everyone....
thanks for the infos
you made me smileOriginally Posted by tidus1203
I worked there before and it's not a "relatively small call center" compared to giant neighbors like eTelecare, C3, and Epixtar.....Sitel can buy C3, Etelecare and Epixtar combined
Revenue of $251.8 million and EPS of $0.04
Omaha, NE—August 9, 2005 --SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today its financial results for the second quarter and six months ended June 30, 2005. The company also filed its Quarterly Report on Form 10-Q with the Securities and Exchange Commission for the quarter.
Second quarter of 2005 revenue of $251.8 million and earnings per share of $0.04, which includes net restructuring credits of $2.6 million, are in line with the Company’s previously announced outlook of revenue in a range between $250 million and $255 million and EPS in a range from $0.00 to $0.03.
SITEL Named as Top Inbound Contact Center Services Outsource Provider
Wins 6 of 10 ContactCenterWorld.com Awards
Omaha, NE, March 2, 2005--SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today the winning of six of the top ten ContactCenterWorld.com annual inbound contact center outsourcer awards for 2004. The awards recognize size and diversification of contact centers in North America, South America, Europe, Middle East and Africa, and Asia Pacific.
SITEL was named top inbound outsource provider based on number of agents in overall, business-to-business and business-to-consumer categories. In addition, SITEL won top provider based on number of agents in the Americas, EMEA and Asia Pacific
ContactCenterWorld.com’s founder and Editor-In-Chief, Raj Wadhwani, stated,” This award program recognizes performance in terms of sales, size, specialty and growth. For far too long the industry has been asking us for this sort of information and in the absence of 3rd party data, we decided to produce the rankings ourselves and share this information with our 79,000 members.”
Jim Lynch, Chairman and CEO of SITEL Corporation, commented, “We are extremely happy to win these great awards. It is a testament to our worldwide service capabilities. Our local delivery and global presence combine to make us a true leader in the outsource contact center market.”
Sitel is even bigger than Clientlogic(Contactworld) who was the main partner of Dell before
During my stay with Sitel, they were the no. 3 contact center in the world, Clientlogic 4th....and no.... 1 or 2 isnt Daksh, Ambergris, Etel, Convergys, Sykes, or Peoplesupport
Sitel pays fair and on-time, the only problem with them is WFM, they will change your schedule every week...and Growth, they prioritize the first 3 batches.....so you better be THAT good to be promoted or apply for the highest position that you can think of.
Sitel peeps...have you guys seen the Screenshot from one of Dell's CTS agents who was caught surfing porno sites and them pasting them into Dellserv?
Check it out...
ahh dellserv.. yeah parang urban legend na yan!
urban legend na totoong nangyari !!!
yup everybody knows that....***** pinagpapantasyahan nyo na yung girl no? she isnt bad looking but she certainly doesnt look like the girl you can show to your friends . her fault was logging the call thrice and leaving the case open, ayun na-scrub na ng ntbt, me dissat sa esurvey dahil dun e nakita ng qa and presto....instant star sya
going back to the topic
Top Call centers in terms of revenues
(incidentally, no C3, Epixtar, or eTelecare as the poster above indicated as "Giants")
Convergys continues as the market leader,ahead of EDS and Teletech in the #2 and #3 positions, respectively. Outsourced contact center operations at both Convergys and EDS are embedded in larger business process outsourcing (BPO) firms. Among the rest of the top tier companies Teletech, West Corporation, SITEL and Sykes remain “pure plays” in the sense of remaining as separate entities with a sole focus on outsourced teleservices.
Last edited by Buck_Fuddy; Nov 4, 2005 at 02:31 AM.
One of my barkada got terminated there, politically related maybe. On the other hand, she heard that her former batchmates there were terminated also. It is somehow their form of telling the agents "malulugi na tayu kasi aalis na ang Dell, so para makatipid alis ka jan!"
I dunno kung andun pa din ang Dell o nag-pull out na sila ng account ^___^
Is sitel hiring new applicants? is sitel strictly engage with outbound or do you also engage with CSR and inbound sales?
is sitel handling PayPal as well?
from what i know yes...
my former agent is now with paypal
san po HR ng sitel?? thx!
good day! can anybdy here tell me more abt the virgin blue acct. nakita ko lang sa newspaper ad. eto ba yung australian acct.. ano ba oras shift nila? do u have any idea if sitel's in need of team leads? paki pm naman ako regarding compensation and benefits (with call center experience) i would really appreciate it. thanks!
its a big.. good company...compare to other cc..**** magpullout ang dell dun ayos lang kc dami nmn ibang account... im an inbound CSR there.. b4..hehe.. for a satellite radio.. nice account..
good comp+good pay= bhala a n..
kaya **** sabi ng iba small comp.. its because their relatively new here in pinas.. mag1 year p lang.. pro its a GIANT comp compare to epix,ETEL and C Cubed ofcourse...haha
its 4th biggest in the world...
dunno the details bout their new account though.. think its virgin blue.. airline ticketing yta...hehe not sure
am bout to start with People bukas btw..
i applied yesterday. i suggest to those planning to apply, go there in the morning pa lang. they do 1 day processing. nice office i like ganda working environment.
yup look for Jansen , hes really a nice and accomodating guy