Breaking Call Center Bond

[Fusid]

actually ive talk to my sup e... xia pa nag sabi na wala naman talga *** bond na yan.. and if ur really really smart and i u hav a great opportunities outside ur company maybe u shud get out and grab it dba?...

[cartz]

chicky_sherlock: kung ako tatanungin mo... no need to get a new sss number... wag mo na lang i-declare... ganyan naman ginagawa ng karamihan ng nateterm eh...

[chicky_sherlock]

ok thanks po ... hay grabe ako kaya ako di maka-resign kasi first job ko rin 'to tapos takot na takot ako nun magresign kasi baka magkaproblema ko pag nag-apply me ulit e eto malapit na rin naman matapos yung bond ko kaya wait ko na lang...

[olh8red]

I think the bond is the most misunderstood part of a job especially in a call center. Other centers call it training liability, meaning to say, they will be investing in your training, and normally, when you invest on something, you are not investing to lose money - training people costs money, not to mention the fact that you are getting paid to learn (since you have your allowance or salary during the entire duration of the training). The second obvious reason is, call centers are trying to avoid job hoppers, believe me if I tell you this, recruiters can smell if you are a job hopper or not.

I think another misconception here is, people think that to build in a career in a call center is to hop from one company to another - doing this makes u highly unreliable, therefore, your chances of getting hired is slim to non.

On another end, andami ng call centers, so people think that you can apply wherever. What they don't know is, call center Recruiters share a particular database of names (and other details) of people WHO SHOULD NOT BE HIRED; they "informally" email each other and warn other centers of company r&r violators, hoppers, etc.

Although the industry needs people, it is beginning to protect itself from employees who tries to capitilize on the "glasnost" of opportunities that abound within the industry. At present, there are 80 centers around Metro Manila, and these companies are sharing a very small market of qualified candidates (normally only 10 out of a hundred will qualify for training), therefore, it is imperative that the company offers a bond (to protect its investment) and its pool of [limited] employees.

A bond is not a bad thing, Ladies and Gentlemen of PEX, staying in a company for a long time allows you to streamline your effectiveness and efficiency in handling an acocunt, which in turn, helps develop your career. After all, the goal is to get promoted, right? So stay (heel!).

People who gets promoted in this industry are the ones who survived the challenge of numbers, of bonds, of politics, of the reality and challenge they face daily on the floor. These are the guys you should talk to, not a fellow agent who is a natural whiner.

Career focus is a priority and your bond will help you ensure that, of course, you need to perform, else, you get fired.

[SweetCyanide]

call center A can't afford or has no facilities to train their employees... so they send 10 employees to apply call center B... call center B gives the 10 employees accent training... after training, the 10 employees go back to call center A, work there, and earn money for the company...

question: should call center B make an issue about this?... how can call center B protect itself from freeloaders like call center A?...

[blueberry24]

Bond is still a bond.....

[olh8red]

yah...bond...james bond...

[Ratman]

Originally Posted by olh8red

I think the bond is the most misunderstood part of a job especially in a call center. Other centers call it training liability, meaning to say, they will be investing in your training, and normally, when you invest on something, you are not investing to lose money - training people costs money, not to mention the fact that you are getting paid to learn (since you have your allowance or salary during the entire duration of the training). The second obvious reason is, call centers are trying to avoid job hoppers, believe me if I tell you this, recruiters can smell if you are a job hopper or not.

I think another misconception here is, people think that to build in a career in a call center is to hop from one company to another - doing this makes u highly unreliable, therefore, your chances of getting hired is slim to non.

On another end, andami ng call centers, so people think that you can apply wherever. What they don't know is, call center Recruiters share a particular database of names (and other details) of people WHO SHOULD NOT BE HIRED; they "informally" email each other and warn other centers of company r&r violators, hoppers, etc.

Although the industry needs people, it is beginning to protect itself from employees who tries to capitilize on the "glasnost" of opportunities that abound within the industry. At present, there are 80 centers around Metro Manila, and these companies are sharing a very small market of qualified candidates (normally only 10 out of a hundred will qualify for training), therefore, it is imperative that the company offers a bond (to protect its investment) and its pool of [limited] employees.

A bond is not a bad thing, Ladies and Gentlemen of PEX, staying in a company for a long time allows you to streamline your effectiveness and efficiency in handling an acocunt, which in turn, helps develop your career. After all, the goal is to get promoted, right? So stay (heel!).

People who gets promoted in this industry are the ones who survived the challenge of numbers, of bonds, of politics, of the reality and challenge they face daily on the floor. These are the guys you should talk to, not a fellow agent who is a natural whiner.

Career focus is a priority and your bond will help you ensure that, of course, you need to perform, else, you get fired.

Excellently said.

You don't like the bond, don't get hired, or leave before starting training.

BTW, When will the labor pool ever mature?

[olh8red]

that is a very good question...and the answer scapes me (for now)...

[hedonist]

i have no problem with training bond, what i think to be unfair is the non-compete clause... if it's a different account naman that you're transferring to, it shouldn't be a threat to your former call center, right?

[SweetCyanide]

Originally Posted by hedonist

i have no problem with training bond, what i think to be unfair is the non-compete clause... if it's a different account naman that you're transferring to, it shouldn't be a threat to your former call center, right?

i totally agree... it is fascist...

[tidus1203]

I also agree the while a bond protects their investment I am against any kind of non-compete clause.

[Brandon96]

What exactly is a Non-Compete Clause? In my understanding, it is a stipulation in a call center employment contract that prohibits the hired person from moving to another call center servicing the same client within a certain period of time.

For example, if at Etelecare I worked with an American Express account, then I transferred to Sykes where the very same American Express account is also serviced, that would be a violation of any non-complete clause in my employment contract with Etelecare. That, of course, is assuming that Etel does have such non-compete clauses in its work contracts for agents.

I think call centers don't really enforce bonds but use them to keep them from leaving within at least a fixed period. Logistically speaking, it costs less to hire and train new people than to pay a lawyer acceptance fees, appearance fees, pleading fees, billing hour fees, etc., etc. just to collect an amount which in all call center cases does not exceed a million pesos. Acceptance and appearance fees pa lang aabot na ng at least 300,000 pesos, eh kung ang bond mo ay 100,000 pesos lang or even less--hindi na worth it for the call center to collect di ba?

And assuming they win a civil case in court, what can they do if it turns out that the call center agent has no assets AT ALL to pay the bond? Sorry na lang yung call center. Di mo naman pwede ipakulong ang agent--there's no law saying that it's a crime to jump a call center bond. It's not estafa or theft or anything like that. Civil case lang talaga.

[lost_boy]

umalis ako ng amber last week...am bout to start in PS..yahooo...
konsensya ska karma ang kalaban m... kung malakas ang loob mo at makapal mukha m=nothin to worry bout bond... i guess.=)

[Fusid]

some of the accounts in Convergys has a training bond :-)...


id totally agree with some of you here... bond is a bit OK .. but Non Compete Clause ?.. nyaaa! its unethical

[Brandon96]

For those who have already jumped their previous bonds, were you made to sign a document upon resigning that stated that you agree to pay the bond or any other amount on demand by the company? And is there anyone of you who did get a clearance despite not paying the bond after resigning?

[koyie]

ako nga sinulatan na. ano ba talaga tong bond nato?
i-mail ko nga medcert ko para matahimik na sila. first cc ko pa naman yaw ko na tuloy magcc

[Trueblood]

Assuming agent ka lang nga, overkill nga yung non-compete kaso paano kung hindi ka agent? Paano kung me alam kang sensitive information about the account tapos yung lilipatan mong company either handling the same account or that of a rival's? Di ba ***** naman tama lang na proteksyunan nung center yung sarili nila in case something happens. I'm not from a call center but I'm looking at it from a general business point of view and any training I give my employees is a cost to me, ***** naman tama lang na mabawi ko muna yung investement ko at hindi iba yung makinabang di ba?

Kung agent ka pa lang ngayon yung can afford to think that way, pero isipin mo paano kung ikaw yung me ari nung company? Wouldn't you do the same thing or something similar to protect your investment?

[tidus1203]

I did break a bond by not paying it pero di naman ako hinabol. Basta I refrain na lang from naming the call center. Fact is the cost of running after you is greater than the bond they will receive. The bond is just a psychological barrier so it makes people who are easily afraid to not even attempt to leave. Of course people with stronger will don't care.

[metadreamerboy]

i signed a contract with convergys but i was unable to attend the training due to a family emergency.it has been more than two weeks but they kept on calling me.ganun ba talaga sila kapersistent?