Sutherland Global Services

[ambertookme]

US BPO MAJOR CONTINUES GLOBAL EXPANSION

Sutherland to make substantial investment in the Philippines

After achieving one of the industries fastest ramp-ups in India, New York-headquartered Sutherland Global Services has announced its latest expansion into a new geography. The company is building a new presence in Manila scheduled to be operational next month, employing over 500 professionals in the initial phase.

With 19 years of industry experience and over 10,000 employees worldwide, Sutherland manages operations on behalf of global clients in 14 locations in the United States (Rochester and Syracuse, NY), Canada (Vernon, British Columbia and Sault Ste Marie, Ontario) and India (Chennai, Mumbai). The company is poised to take over the leadership position in the rapidly changing BPO industry as they are one of the only multi-national process management organizations with end-to-end service offerings. Due to their speed, capabilities and tight market focus, Sutherland has been winning an impressive number of major deals from much larger players who offer generic services to a wide set of customers.

On its expansion plans in India and overseas, Dilip Vellodi, Chairman and CEO, Sutherland Global Services said, “Quality and Scalability are two of Sutherland’s key objectives and in the past 12 months we have opened two new operations centers in India and one in Canada. We will continue to ramp our India operations and other locations as we expand our capacity in Philippines”.

Sutherland’s strategy for expansion is to offer clients the best value in the industry by blending service delivery capability in emerging markets with exceptional human resource management and a global network.

Sutherland manages a strong global client base, over 70% of who are listed among the Fortune 500, with revenues in excess of $3billion. Sutherland’s global customer base also includes prominent names in the Banking and Financial Services, Retail, Information Technology & Communications vertical markets. Sutherland’s service portfolio includes Process Consulting, Back office and Transaction Processing, Technology Support, Help Desk, Customer Care, and Account Management that address the entire ‘customer management lifecycle’ of acquisition, retention, support and growth.

Vellodi further added, “We are confident that the talent pool and robust infrastructure in India and Philippines will provide advantages of cost, scalability and, more importantly, value across the spectrum of services we offer our clients. With our geographical reach, our ability to introduce new services and capability to meet the changing and growing needs of our clients and their customers has increased our competitive edge in the market place.”

About Sutherland Global Services Inc.
Sutherland Global Services is a global customer management company in the BPO industry with over 19 years of practitioner heritage in Business Process Outsourcing (BPO). Sutherland helps companies design, build and manage their customer management operations. Sutherland’s customer management operations centers are located in USA, Canada and India. Sutherland’s global employee base is over 10,000.



* anyone here knows who their headhunters are?

[ambertookme]

Another US firm puts up call center

By BERNIE CAHILES-MAGKILAT


While industry players and concerned parties have raised fears of shortage of qualified English proficient manpower, US-based business process outsourcing firm Sutherland Global Services Inc. has downplayed such problem saying language is definitely not a problem.


The company is putting up its own call center here.

The company was in fact optimistic, saying they expect $20 million in revenues on its first 12 to 18 months of operation here. They will start hiring with an initial 500 workers ramping it up to 1,000 by December this year and a total of 3,000 agents over the long term.

Dilip Vellodi, Sutherland chairman and chief executive officer, said that while they standard test and hiring requirements for applicants, language did not figure out as a problem.

"We have not encountered challenges as of yet and we don’t anticipate in the near future either," Vellodi said.

Vellodi stressed that in any country that they locate, they ensure that their manpower have the right skills for the job.

To ensure a steady source of manpower, Vellodi said they will partner with educational institutions and see if what are the other areas where they can expand their Philippine operations.

Vellodi even cited the manpower for their English proficiency and the huge pool of graduates with accounting and financial services degree.

He further said that its decision to locate in the Philippines was a result of a six-month study where they considered everything including cost and the infrastructure facilities of the country.

Its first Philippine operation will be located at the Export Bank Plaza."We hope we can be just as successful here as in India," Vellodi said noting they have 3,000 employes in India and is still expanding.

With 19 years of experience in the outsourcing industry, Sutherland employs over 10,000 professionals worldwide.

The company is poised to take over the leadership position in the rapidly changing BPO industry being the only one with multi-national process management organizations with end-to-end service offerings.

Sutherland manages a strong global client base, over 70 percent of whom are listed among the Fortune 500 with revenues in exces of $3 billion.

Its service portfolio includes process consulting, back office and transaction processing, technology support, help desk, customer care, and account management that address the entire "customer management lifecycle" of acquisition, retention, support and growth.

[infinity_ph]

gud news!

please call : ASIA Partnership Philippines Inc. at 7193217 (Jonel)

or just go LGF Globe Telecom Plaza Tower 2, Pioneer St.

You will have an initial interview and exam and get a sched 4 final w. Sutherland reps. Final interview will be at 1606 ayala triangle..
usually its an Indian from Sutherland..so gudluck

[phoenixforce]

^^^^^ curious. what type of accounts meron **?

[techlogic]

a friend of mine will be starting by july, his from wave 2. they handle pay pal.

[infinity_ph]

initially paypal.. i think training started na..july 2-4 full launch production gudluck guys..

ASIA PARTNERSHIP in the exclusive head hunter..contact them asap

[techlogic]

^pay pal. what will the tech be supporting? account of the client? it doesnt sound challenging, but i guess its a good break if you came from a technical account.

[ambertookme]

i heard John Clements handle this account also...is that true?

[techlogic]

^yup, the recruitment is being handled by them.

[Dakshman]

Hmm...

Let's wait and see....

[infinity_ph]

Dakshman - #1 is Daksh hehe #11 is Sutherland hehe

[globalhegemon]

Hi there! I applied this afternoon through Asia Partnership, and I passed the screening process, but I was advised that they will be calling me re: my sked for the final interview, because there are no available skeds yer, as it depends on the client. It'd be possible that it'd take 2 weeks before I'd be given my sked for the final interview!

*crosses fingers*

[Dakshman]

Dakshman - #1 is Daksh hehe #11 is Sutherland hehe

huh?

[suth_agent]

hi I'm from the 1st Batch of Sutherland. Our training started last May 16 and will end on July 1. July 4 2005 will be official launching of our company. Saya ** mga brits and australians ang mga trainors namin. British culture familiarization and accent training. Parang ka level na namin si Harry Potter. E2 pa naakakasilaw talaga ang sweldo kc training pa lang suweldo na ang marerecieve mo hindi allowance.

[ambertookme]

nakakasilaw talaga?

[infinity_ph]

suth_agent - hey hw did u get in? i wanna get here badly.. same w/ globalhegemon ako e..

2005 TOP FIFTY RANKED
“BEST MANAGED GLOBAL OUTSOURCING VENDORS”

1. IBM Global /Daksh
11. Sutherland Technologies

[gadƒly]

magkano sweldo. yun lang yun e.

[IceKnight]

oo nga. magkano basic?

madami naman call centers na hindi allowance ang binibigay sa training e.

[Una_dagmar]

oo nga. magkano basic?

madami naman call centers na hindi allowance ang binibigay sa training e.

Basic questions po:
1. Basic Pay?
2. Are they hiring TL's/Trainers/Managers?
3. Do they have a non-compete clause?

[Gus2005]

yeah?
how much is the basic pay?
if basic pay for an agent is big enough...i'll take it!
hehehe....
do they hire TL's?
what are the qualifications?