US BPO MAJOR CONTINUES GLOBAL EXPANSION
Sutherland to make substantial investment in the Philippines
After achieving one of the industries fastest ramp-ups in India, New York-headquartered Sutherland Global Services has announced its latest expansion into a new geography. The company is building a new presence in Manila scheduled to be operational next month, employing over 500 professionals in the initial phase.
With 19 years of industry experience and over 10,000 employees worldwide, Sutherland manages operations on behalf of global clients in 14 locations in the United States (Rochester and Syracuse, NY), Canada (Vernon, British Columbia and Sault Ste Marie, Ontario) and India (Chennai, Mumbai). The company is poised to take over the leadership position in the rapidly changing BPO industry as they are one of the only multi-national process management organizations with end-to-end service offerings. Due to their speed, capabilities and tight market focus, Sutherland has been winning an impressive number of major deals from much larger players who offer generic services to a wide set of customers.
On its expansion plans in India and overseas, Dilip Vellodi, Chairman and CEO, Sutherland Global Services said, “Quality and Scalability are two of Sutherland’s key objectives and in the past 12 months we have opened two new operations centers in India and one in Canada. We will continue to ramp our India operations and other locations as we expand our capacity in Philippines”.
Sutherland’s strategy for expansion is to offer clients the best value in the industry by blending service delivery capability in emerging markets with exceptional human resource management and a global network.
Sutherland manages a strong global client base, over 70% of who are listed among the Fortune 500, with revenues in excess of $3billion. Sutherland’s global customer base also includes prominent names in the Banking and Financial Services, Retail, Information Technology & Communications vertical markets. Sutherland’s service portfolio includes Process Consulting, Back office and Transaction Processing, Technology Support, Help Desk, Customer Care, and Account Management that address the entire ‘customer management lifecycle’ of acquisition, retention, support and growth.
Vellodi further added, “We are confident that the talent pool and robust infrastructure in India and Philippines will provide advantages of cost, scalability and, more importantly, value across the spectrum of services we offer our clients. With our geographical reach, our ability to introduce new services and capability to meet the changing and growing needs of our clients and their customers has increased our competitive edge in the market place.”
About Sutherland Global Services Inc.
Sutherland Global Services is a global customer management company in the BPO industry with over 19 years of practitioner heritage in Business Process Outsourcing (BPO). Sutherland helps companies design, build and manage their customer management operations. Sutherland’s customer management operations centers are located in USA, Canada and India. Sutherland’s global employee base is over 10,000.
* anyone here knows who their headhunters are?