Cebu tops Asian BPO hub; Makati slides — survey
A global survey on preferred business process outsourcing (BPO) sites has stricken off Makati City, where the local BPO boom started, among top Asian BPO cities but named Cebu as the top outsourcing hub in Asia.
The 2008 global outsourcing list of Tholons, a strategic advisory firm for global outsourcing and investments, ranked Cebu City as the top Asian outsourcing city, followed by Shanghai and Beijing in China.
Three other Philippine cities — all in Metro Manila — are included in the top 18 Asian outsourcing cities: Pasig, Quezon City and Mandaluyong.
Makati Vice Mayor Ernesto Mercado said it was unfortunate that the country’s acknowledged financial capital is losing out in the BPO boom.
Mercado admitted Makati’s business support services have deteriorated, turning off many investors, including BPO firms.
“Makati needs to regain its competitive edge. The private sector is looking to the city government to institute programs to attract BPO investments. Sadly, city hall does not seem to realize the urgency of the problem,” Mercado said.
MAKATI SLIDES........POOR LOSER