OK.. ganito yan mga bata ha...
Un call center, that is PTSC.. they take calls/emails from stores or business users and then open up tickets. no programming involved.. Call Ctr. Period. They are not under dev nor support
In dev, most of the people you would interact with are the business users and the other developers in India, they tell you what they want and what you need to do..
In support, the word says it all. Support. Basically if there is a problem in the system (i.e. abends, data errors/inconsistencies etc), you would need to investigate why it happened and then solve it.
Juggalo, your friend must be assigned to a group that interacts mainly with the stores (I can think of two teams) so she really has to talk to the users in the store since grocery nga ang safeway... if she's not happy about it, palipat sya... dun sa me program revisions na ginagawa (I can think of 3-4 teams for this).. but then, even with those teams, kelangan mo ring tumawag sa stores from time to time... or sa mismong corporate users sa US or Canada since sila nagre-report ng problems. How would you know the actual issue if you wouldn't talk to them?
Iba training ng PTSC sa App Support so ndi pedeng trained sya as programming then sa PTSC sya napunta...
elektrathebomb, nagulat din kme sa team building namin.. enjoy sya! kahit na me ilang gokart kmeng nasira