The horror stories never end....even when you just inquire over the phone!
Here's my experience just today:
SET UP:
I bought 2 pairs of shades at Casaje Optical in Greenhills a month ago, the brand was "Cybershades" they're pretty cool though and very cheap at P 400 / pair. Well 5 days ago, my favorite pair got broken so the next day I went back to Casaje but unfortunately, they dont have that model anymore. I asked the salesman if they carry the line in their branches, he answered "Hindi ko alam puntahan nyo na lang." But that's not the horror story yet:
THE CALL:
I decided to just call the branches of Casaje to check if they do carry those shades. I researched in ClickThe City for Casaje's branches and turns out they have one in Megamall and one in Ali Mall. So I called up Megamall first:
ME: "Hello, eto po ba yung Casaje na may branch sa Greenhills?"
SALESLADY: "Ha? Sandali...." makes me wait as she asks her colleague.
- I can hear her in the background conversing with her colleague...
SALESLADY: "Sa kapatid nya po"
ME: "Meron ba kayong binebenta na Cybershades?"
SALESLADY: "Ano? Hybernate?"
ME: "Cybershades." (Hindi pa ako galit nito ha?)
SALESLADY: "Siguro noon..."
ME: "So dati meron?"
SALESLADY: "Siguro..."
Then she puts the phone down.
I then called up the AliMall branch:
ME: "Hello, eto po ba yung Casaje na may branch sa Greenhills?"
SALESLADY: "Bakit mo tinatanong?" She sounded older than the Megamall saleslady.
ME: "Kasi po itatanong ko lang kung may binebenta kayo na shades na "Cybershades" ang tatak."
SALESLADY: "Eh di pumunta ka na lang doon sa Greenhills at tingnan mo kung meron."
ME: "Wala po silang stock no'n kaya nga ako tumawag sa inyo e."
SALESLADY: "Ah wala kami no'n."
ME: "Wala pala e di sana sinabi nyo wala kanina.."
Hindi pa ako galit nyan.
It's a total breakdown of communication. Working in a call center for several years now and in sales for the most part, I've been trained to provide as complete information as possible, to be couteous to the caller at all times, to listen to the customer's needs and to be on the lookout for buying signals. Was I too demanding to expect the same here?![]()
Straight from Papi's Recliner of Rage![]()








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