Top 5 and Bottom 5 Call Centers here in the Philippines

Jareth · Feb 17, 2004, 11:02 PM

Based on your opinion, hearsay, and/or experience what are the best and worst call centers here in the Philippines today?

And why?

my pick:

Top 5

1) Convergys - Good pay, stable company, stable accounts- woohoo- top of the heap!

2) Etelecare - Good training, good culture, good benefits (30% night diff, etc)

3) Sykes - Good training, good work environment

4) Ambergris - Good accounts, good facililities, good training

5) C Cubed - Has improved significantly since the Lopezes pulled out- good training

Bottom 5

here's my bottom feeders list

1) Air Relay - Broken promises- low pay, delayed salaries- coupled with bad management (stupid American GM who sucks)- forget it!

2) Contact World Low pay, contractual employment- unstable account- forget it!

3) All Asia - contractual employment, low pay, bad management... thanks but no thanks.

4) Epixtar - uh.. epixtar = bad news- it's a scam. and most of the senior management came from the now defunct i-call (unfortunately- epixtar rehired the idiots who mismanaged i-call).

5) Eperformax - bad management, poor business direction- i'll pass

FPJ_45 · Mar 8, 2004, 08:47 PM

Contact world is now Client Logic there are promises... let see but "Promises are made to be broken" hehehe

Etelecare ???? I have a co worker who say's it's toxic to work there... many people died due to too much pressure in there jobs.

razzp · Mar 8, 2004, 09:59 PM

Toxic?

otakusenshi · Mar 9, 2004, 12:48 AM

client logic... they still offer low pay, etel - they have a fast number of employees as in mabilis umalis ang mga bagong dating ahhahaha....

ambergris - mas mahalaga ang service level kaysa mastress ang employees nila noh

c3 - diba source1 na to? pero low pay p rin...

convergys... lets just hope they maintain that certain level... dumaan na dyan ang etel, pero what happened to etel? 45k bond 2yrs non compete clause - convergys nga ndi tumatanggapng employees na may noncompete clause eh...

bishop · Mar 9, 2004, 03:23 PM

etel? no way... this company has been sold like three times in the past few years...

PeopleSupport is definitely in the top 5.

QuincyJoi · Mar 9, 2004, 05:38 PM

i think call centers are just starting or training ground for fresh grad... yung mga na-u-uto pa nila! meaning...those

poor creatures who still don't know what are their benefits...kaya nga come & go tao sa call center aside from the abnormal life na shifting sked lalu na pag

graveyard shift ka at yosi

lang ba pahinga?!! pero syempre masaya

pag pay-day laki night diff e!

when i was a newbie as tech support, i remember our trainer said don't rush the contract signing coz its like selling your soul to the

...contacting hell...gotcha!!!

sa mga kinareer ang

call center

...enjoy pa siguro sila and still having fun.

GOOD LUCK!!!

FendeR_21 · Mar 10, 2004, 01:15 AM

pls explain the bond of etel... i have no idea what is it, 45k for 2 yrs???

yellowRanger · Mar 10, 2004, 05:54 AM

my top five are as follows:

1. Ambergris Solutions: Good Pay, Class-A Facilities,Good training! Good Management and Reputable Accounts!(diverse from utility, tech to inbound sales customer service.) Good people(most of them are from up, dlsu,ust, ateneo, miriam etch...) and definitely the perks and Incentives!

2. Convergys: Reputable and solid international reputation(however, we pray that they dont become a fly-by-night call center...)

3. People Support: Strong when it comes to tech accounts! Honestly I dont know much about them. Good environment as well like ambergris a lot of their agent and support staff are from up, dlsu,ust, ateneo and others...

4. Source1(formerly Ccube): Good Training.

5. Sykes: Good Working environment.

bottom five? no comment!

Jeffreyw · Mar 10, 2004, 07:23 AM

According to what i've read in INQ7.net's IT section that call center is just a fad, probably it will ceased in 2007.

LinuxMandrake · Mar 10, 2004, 10:47 AM

source one asia? best? hmmm... not to offend pero galing ako dun. oo maganda ang training, pero ang ops eh... eh... hmmm... no comment po.

call centers in the philippines are here to stay. kasi win-win situation ang both parties. mataas ang sweldo ng agents or reps, then ang capitalist naman eh nakakamura, and they get the same (sometimes even better) quality sa calls they get.

_S_H_I_N_M_A_ · Mar 10, 2004, 03:51 PM

Quote:

Originally posted by FendeR_21
pls explain the bond of etel... i have no idea what is it, 45k for 2 yrs???

If you resign before you have reached your second year of employment with Etelecare- you have to pay them P 45K to cover the cost of your "training" - that's it.

chinghe · Mar 10, 2004, 04:32 PM

Quote:

Originally posted by Jeffreyw
According to what i've read in INQ7.net's IT section that call center is just a fad, probably it will ceased in 2007.

i'd really appreciate it if you could post the link here.

_TweeZ_ · Mar 10, 2004, 06:34 PM

How about teletech? what can you say about this company?

FendeR_21 · Mar 10, 2004, 06:41 PM

*** 2yrs bond ang etel? wowwwwwwwwwwwww grabeha, neck strangling

otakusenshi · Mar 11, 2004, 02:45 AM

ang pagkakaintindi ko sa etel, you have to work for 6mos, if you leave before the said number of months, you will have to pay 45k. OR WORK FOR ONE WHOLE MONTH w.o getting paid.
what i mean of 2yrs non compete clause, you are not allowed to work on the same industry (which is a call center) within 2yrs starting at the date of last service or termination or resignation...

TELETECH.... where in fort boni or in roxas blvd?
kasi ganito sa fort boni...
its actually Vocativ (a subsidiary company of ePLDT), an outsourcing company and the people hired by vocativ work for teletech.

Now, Teletech in Roxas are purely teletech, although malayo para sa iba pero maganda ang office (still haven't seen it, reactions lang for former colleagues who used to work in vocativ na nilipat na sa roxas)
Kasi, lahat ng reklamo ng vocativ employees binuhos nila roxas blvd, like having a garden inside the bldg, ewan ko lang kung may kama na talga sa quiet room, may shower room at ang alam ko flat screen and mga computers doon... (im not sure about the flat screen

ahheheheh... questions?

allertsek · Mar 13, 2004, 02:14 PM

it's not a 2 year bond at etelecare. it's only for 6 months.

otakusenshi · Mar 15, 2004, 05:39 AM

6mos bond and 2yrs non compete clause...

promil kid · Mar 15, 2004, 06:37 AM

hi people! i'm just new here. i vote for PS. apart from the salary and the benefits, the management/HR is so cool! sobrang relaxed ang environment. you need not to come in office attire,. you are given your own PS email account which is accessible even outside the office. while it is true that they have policies such as no cellphones, no eating, no surfing, they are actually not strictly enforced. there's one account though which occupies the whole floor where you have to surrender your cellphone and internet access was disabled kasi sobrang sensitive ng account because it deals with finance. pati ballpen and paper bawal!

this company actually gives you opportunity to grow. nasasa'yo na lang if you want to take advantage of them. they don't regard training as a Department but as a University. they actually call it PS University. You can enroll in courses like workforce management, finance, management and even technical courses. and while you're with the company and would like to try it out in other departments, they have a Volunteer Internship program. you can volunteer in HR, Admin, Finance, QA, Workforce and even in Training.

ano pa ba? yun lang masasabi ko, sobrang impressed ako with the rate this company is growing. they have a facility in Cebu which opened middle of last year and this year, tinatayo na yung PS Center sa tapat ng makati med tapos next week io-open na yung isang facility sa buendia sa may Export Bank.

Di pa ko regular pero the company gives you a raise pag na-regularize ka plus stock options. i don't know kung ano yon.

otakusenshi · Mar 16, 2004, 01:33 AM

well promil kid, im happy for you, and even as much as i want to apply fo PS eh, it not as accessible to me, although pwede kaso ang hirap ng malau ang haus... two, eh april pa ako pwede mag reapply kasi i failed the exam last october

kennster · Mar 16, 2004, 01:38 AM

Quote:

Originally posted by _TweeZ_
How about teletech? what can you say about this company?

TeleTech just bumped Convergys out as the no.1 call center in the philippines..
basically right now, TeleTech is the place to be!


Feb 17, 2004, 11:02 PM	#1
Jareth Goblyn King Join Date: Jul 2001 Location: The Labyrinth	Top 5 and Bottom 5 Call Centers here in the Philippines Based on your opinion, hearsay, and/or experience what are the best and worst call centers here in the Philippines today? And why? my pick: Top 5 1) Convergys - Good pay, stable company, stable accounts- woohoo- top of the heap! 2) Etelecare - Good training, good culture, good benefits (30% night diff, etc) 3) Sykes - Good training, good work environment 4) Ambergris - Good accounts, good facililities, good training 5) C Cubed - Has improved significantly since the Lopezes pulled out- good training Bottom 5 here's my bottom feeders list 1) Air Relay - Broken promises- low pay, delayed salaries- coupled with bad management (stupid American GM who sucks)- forget it! 2) Contact World Low pay, contractual employment- unstable account- forget it! 3) All Asia - contractual employment, low pay, bad management... thanks but no thanks. 4) Epixtar - uh.. epixtar = bad news- it's a scam. and most of the senior management came from the now defunct i-call (unfortunately- epixtar rehired the idiots who mismanaged i-call). 5) Eperformax - bad management, poor business direction- i'll pass


Mar 9, 2004, 05:38 PM	#6
QuincyJoi Member Join Date: Mar 2004	i think call centers are just starting or training ground for fresh grad... yung mga na-u-uto pa nila! meaning...those poor creatures who still don't know what are their benefits...kaya nga come & go tao sa call center aside from the abnormal life na shifting sked lalu na pag graveyard shift ka at yosi lang ba pahinga?!! pero syempre masaya pag pay-day laki night diff e! when i was a newbie as tech support, i remember our trainer said don't rush the contract signing coz its like selling your soul to the ...contacting hell...gotcha!!! sa mga kinareer ang call center...enjoy pa siguro sila and still having fun. GOOD LUCK!!!


Mar 8, 2004, 08:47 PM	#2
FPJ_45 Member Join Date: Mar 2004 Location: Tondo	Contact world is now Client Logic there are promises... let see but "Promises are made to be broken" hehehe Etelecare ???? I have a co worker who say's it's toxic to work there... many people died due to too much pressure in there jobs.


Mar 8, 2004, 09:59 PM	#3
razzp Conjurer of cheap tricks Join Date: Jun 2001 Location: Guinobatan, Albay	Toxic?


Mar 9, 2004, 12:48 AM	#4
otakusenshi Enjoy Life Ü Join Date: Oct 2003 Location: Far South	client logic... they still offer low pay, etel - they have a fast number of employees as in mabilis umalis ang mga bagong dating ahhahaha.... ambergris - mas mahalaga ang service level kaysa mastress ang employees nila noh c3 - diba source1 na to? pero low pay p rin... convergys... lets just hope they maintain that certain level... dumaan na dyan ang etel, pero what happened to etel? 45k bond 2yrs non compete clause - convergys nga ndi tumatanggapng employees na may noncompete clause eh...


Mar 9, 2004, 03:23 PM	#5
bishop Blued Join Date: Apr 2001 Location: WWW	etel? no way... this company has been sold like three times in the past few years... PeopleSupport is definitely in the top 5.


Mar 10, 2004, 01:15 AM	#7
FendeR_21 Automatic Kalashnikov 1947 Join Date: Apr 2002 Location: Driverland	pls explain the bond of etel... i have no idea what is it, 45k for 2 yrs???


Mar 10, 2004, 05:54 AM	#8
yellowRanger Banned by Admin Join Date: Sep 2003 Location: the third cubicle	my top five are as follows: 1. Ambergris Solutions: Good Pay, Class-A Facilities,Good training! Good Management and Reputable Accounts!(diverse from utility, tech to inbound sales customer service.) Good people(most of them are from up, dlsu,ust, ateneo, miriam etch...) and definitely the perks and Incentives! 2. Convergys: Reputable and solid international reputation(however, we pray that they dont become a fly-by-night call center...) 3. People Support: Strong when it comes to tech accounts! Honestly I dont know much about them. Good environment as well like ambergris a lot of their agent and support staff are from up, dlsu,ust, ateneo and others... 4. Source1(formerly Ccube): Good Training. 5. Sykes: Good Working environment. bottom five? no comment!


Mar 10, 2004, 07:23 AM	#9
Jeffreyw Member Join Date: Sep 2001 Location: Cebu / Manila	According to what i've read in INQ7.net's IT section that call center is just a fad, probably it will ceased in 2007.


Mar 10, 2004, 10:47 AM	#10
LinuxMandrake Indian Pana Kakana-kana Join Date: Oct 2001 Location: Makati	source one asia? best? hmmm... not to offend pero galing ako dun. oo maganda ang training, pero ang ops eh... eh... hmmm... no comment po. call centers in the philippines are here to stay. kasi win-win situation ang both parties. mataas ang sweldo ng agents or reps, then ang capitalist naman eh nakakamura, and they get the same (sometimes even better) quality sa calls they get.


Mar 10, 2004, 06:34 PM	#13
_TweeZ_ Member Join Date: Sep 2003 Location: Manila	How about teletech? what can you say about this company?


Mar 10, 2004, 06:41 PM	#14
FendeR_21 Automatic Kalashnikov 1947 Join Date: Apr 2002 Location: Driverland	*** 2yrs bond ang etel? wowwwwwwwwwwwww grabeha, neck strangling


Mar 11, 2004, 02:45 AM	#15
otakusenshi Enjoy Life Ü Join Date: Oct 2003 Location: Far South	ang pagkakaintindi ko sa etel, you have to work for 6mos, if you leave before the said number of months, you will have to pay 45k. OR WORK FOR ONE WHOLE MONTH w.o getting paid. what i mean of 2yrs non compete clause, you are not allowed to work on the same industry (which is a call center) within 2yrs starting at the date of last service or termination or resignation... TELETECH.... where in fort boni or in roxas blvd? kasi ganito sa fort boni... its actually Vocativ (a subsidiary company of ePLDT), an outsourcing company and the people hired by vocativ work for teletech. Now, Teletech in Roxas are purely teletech, although malayo para sa iba pero maganda ang office (still haven't seen it, reactions lang for former colleagues who used to work in vocativ na nilipat na sa roxas) Kasi, lahat ng reklamo ng vocativ employees binuhos nila roxas blvd, like having a garden inside the bldg, ewan ko lang kung may kama na talga sa quiet room, may shower room at ang alam ko flat screen and mga computers doon... (im not sure about the flat screen ahheheheh... questions?


Mar 13, 2004, 02:14 PM	#16
allertsek by-stander Join Date: Nov 2003 Location: Makati	it's not a 2 year bond at etelecare. it's only for 6 months.


Mar 15, 2004, 05:39 AM	#17
otakusenshi Enjoy Life Ü Join Date: Oct 2003 Location: Far South	6mos bond and 2yrs non compete clause...


Mar 15, 2004, 06:37 AM	#18
promil kid Member Join Date: Mar 2004	hi people! i'm just new here. i vote for PS. apart from the salary and the benefits, the management/HR is so cool! sobrang relaxed ang environment. you need not to come in office attire,. you are given your own PS email account which is accessible even outside the office. while it is true that they have policies such as no cellphones, no eating, no surfing, they are actually not strictly enforced. there's one account though which occupies the whole floor where you have to surrender your cellphone and internet access was disabled kasi sobrang sensitive ng account because it deals with finance. pati ballpen and paper bawal! this company actually gives you opportunity to grow. nasasa'yo na lang if you want to take advantage of them. they don't regard training as a Department but as a University. they actually call it PS University. You can enroll in courses like workforce management, finance, management and even technical courses. and while you're with the company and would like to try it out in other departments, they have a Volunteer Internship program. you can volunteer in HR, Admin, Finance, QA, Workforce and even in Training. ano pa ba? yun lang masasabi ko, sobrang impressed ako with the rate this company is growing. they have a facility in Cebu which opened middle of last year and this year, tinatayo na yung PS Center sa tapat ng makati med tapos next week io-open na yung isang facility sa buendia sa may Export Bank. Di pa ko regular pero the company gives you a raise pag na-regularize ka plus stock options. i don't know kung ano yon.


Mar 16, 2004, 01:33 AM	#19
otakusenshi Enjoy Life Ü Join Date: Oct 2003 Location: Far South	well promil kid, im happy for you, and even as much as i want to apply fo PS eh, it not as accessible to me, although pwede kaso ang hirap ng malau ang haus... two, eh april pa ako pwede mag reapply kasi i failed the exam last october