why are call center agents resigning?... just curious

FendeR_21 · Jan 15, 2004, 05:25 PM

why call center agents resigning... just curious

Im not a call center agent and im curious whats it like being one. First ive observed that these people are one of the best payed workers in the country. They earn twice as much as licensed engineers, Architects and medical workers do. The professionals cringe everytime they see their payslips when they compare it to a call center agent's payslip. As they say, Call centers beat any 8-5 job out there. Being a part of the fastest growing industry in the
nation certainly helps. Plus, it is extremely hyped in ads that being in a call center is full of fun, not to mention the "barkada - youthful" environment. From a point of view, sounds like a perfect job.

Despite all the financial perks and rewards, i still hear a lot of people resigning which alarms me. What could be the possible reasons?, and when they do resign are these people prepared to work in a low paying job again? For now, your guess is as good as mine. Proven testimonials are welcomed here.

FendeR_21 · Jan 15, 2004, 05:29 PM

sorry wrong grammar, should be titled : why are call center agents resigning?... just curious. im excited sa mga replies.

***KuyaDanny*** · Jan 15, 2004, 07:18 PM

Title edited.

Ellheym · Jan 15, 2004, 08:23 PM

siguro sobrang pressure sa work.. wala na kasing night life.

***neth_row*** · Jan 16, 2004, 12:12 AM

There's a thread a few months back titled "Call Center Burnout" or something to that effect. I think everything is pretty much summed up in that thread. Anyone care to look it up?

belliecute · Jan 16, 2004, 12:12 AM

eventually you'll find out that you're getting bored on the job. others say that they are not contended with their work. the only skill that you could exercise here is your communication skills. i have a big salary in my previous call center but i'm not happy anymore so i resigned. and there is not much room for growth.

bigbadwolf · Jan 16, 2004, 02:27 AM

90% of the agents who resign from call centers transfer to other call centers. Since they've gained enough experience, they move to newly established call centers for a higher pay and/or promotion.

mark_mark · Jan 16, 2004, 07:16 AM

routine.

fairychild · Jan 16, 2004, 08:03 AM

There are dozens of reasons for this. To mention some:
1. High pay = high level of pressure
2. Some call centers are too big/populous to even perceive promotion. That is why most agents move on to new centers just to have a better shot at promotion.
3. Personal reasons=most of them feel that they need to get back to their "normal" lives
4. Professional reasons= there are better chances of working in their line of profession outside the call center industry
5. They hate their bosses?
6. Administrative concerns (not satisfied with how the adminstration handles matters).
7. Safety = working in the night shift poses not only health concerns, but also issues in public safety (being nabbed, holdup, rape, etc.)
8. and the list goes on for whatever reasons a regular employee might want to resign...

piQuAnT · Jan 16, 2004, 08:34 AM

fairychild has pretty much answered the question..

to add to what s/hes said....since u have limited skills that u have learned in a call ctr...more often than not it wouldnt qualify you for a better job outside the call ctr industry.

DukotKing · Jan 16, 2004, 08:40 AM

Quote:

Originally posted by piQuAnT
fairychild has pretty much answered the question..

to add to what s/hes said....since u have limited skills that u have learned in a call ctr...more often than not it wouldnt qualify you for a better job outside the call ctr industry.

Tama...kaya ako...wala na ako sa call center!

dothe101 · Jan 16, 2004, 11:11 AM

hi ferry child, are u from Cebu?
I'm from cebu myself but working in manila (but not in a call center). I've heard that the industry is starting to pick up in cebu.
anyway my third party analysis on the issue is that as attractive as the compensation sounds, there is a question about the long term prospects of the job. (do u still see yourself working in the industry in 3,5 or 10 years time?) for most people THEY DON'T.

Working in shifts, and answering to client call is not everyone's idea of a career. Should you be interested to join a call center though (in Cebu) I suggest the best time to join is now, since it is still starting to pick---therefore chances of promotion is higher since you'll be part of the pioneering batches. What's your major btw? Maybe you could also work in a call center company but not in operations but with support dept. (HR, Finance, IT)--I think they pay just as well and you don't have to work odd hours and skills/experience garnened in this functions are more transferable/relevant should you choose to switch to other industries later on.

fairychild · Jan 16, 2004, 11:26 AM

Quote:

Originally posted by piQuAnT
fairychild has pretty much answered the question..

to add to what s/hes said....since u have limited skills that u have learned in a call ctr...more often than not it wouldnt qualify you for a better job outside the call ctr industry.

Ditto on that statement. This generally happens (but not to all). I've seen licensed PT's, OT's, and even MD's take this job!

jazzy · Jan 16, 2004, 11:48 AM

realizing that it's not the career path they want to take.

LinuxMandrake · Jan 16, 2004, 07:30 PM

1. may opening sa bagong call center, and lahat gustong maging pioneer

2. mas malaki ang offer sa kabila, so unahan na naman mag-apply...

3. may balitang magaganda ang mga babaeng agent sa kabilang call center, kaya lahat ng lalaki, unahang mag-apply sa call center na un...

hehehe... my two cents.

love peace and menudo grease!

FendeR_21 · Jan 16, 2004, 10:08 PM

so if people are transferring from one call center to another, das dat mean thats the major reason for resignation? parang vicious cycle...

Una_dagmar · Jan 17, 2004, 08:33 AM

Quote:

Originally posted by FendeR_21
so if people are transferring from one call center to another, das dat mean thats the major reason for resignation? parang vicious cycle...

Sorta...I mean, "regular " jobs don't really pay as much and provide promotion opportunities as much as call centers do, right? And another thing is, the working population in this industry is pretty young. I'm not generalizing but young people(like me...and I'm not kidding) tend to want to explore more about life and what we really for ourselves.

Una_dagmar · Jan 17, 2004, 08:53 AM

Quote:

Originally posted by Una_dagmar
Sorta...I mean, "regular " jobs don't really pay as much and provide promotion opportunities as much as call centers do, right? And another thing is, the working population in this industry is pretty young. I'm not generalizing but young people(like me...and I'm not kidding) tend to want to explore more about life and what we really for ourselves.

...what we really WANT for ourselves rather.

To continue (may pumasok na call kasi kanina - hehehe!):

A wise decision should be made, however, before transferring to a new call center. Factors such as stability of the company, compensation,etc. Hindi lang basta basta kung lilipat ka ng workplace (even if it's not in the call center industry).

otakusenshi · Jan 27, 2004, 06:03 AM

just to add:

SALARY COMPARISON
A good example is my friends acct and my acct. We're both Cust Care Reps of a Telecomm industry
His basic salary is 18k and mine is just 15k
He works 6am-3pm and I work 2am-11am
He only takes call about 10-20 calls talking about the same issue (WLNP) and I take 60 and above++ calls a day, no avail, queueing. Plus, the kind of calls i take are from gen info, changes on the acct, billing concerns, troubleshooting AND WLNP.
We're both located in Global City as of this moment and if there is something that will make me feel better is that their acct will be moved to Roxas Blvd within this year, maybe before end of summer.... BUT again, we both work on the same company but we don't get paid based on the kind of workload.

Una_dagmar · Jan 27, 2004, 08:07 AM

Quote:

Originally posted by otakusenshi
just to add:

SALARY COMPARISON
A good example is my friends acct and my acct. We're both Cust Care Reps of a Telecomm industry
His basic salary is 18k and mine is just 15k
He works 6am-3pm and I work 2am-11am
He only takes call about 10-20 calls talking about the same issue (WLNP) and I take 60 and above++ calls a day, no avail, queueing. Plus, the kind of calls i take are from gen info, changes on the acct, billing concerns, troubleshooting AND WLNP.
We're both located in Global City as of this moment and if there is something that will make me feel better is that their acct will be moved to Roxas Blvd within this year, maybe before end of summer.... BUT again, we both work on the same company but we don't get paid based on the kind of workload.

By the way, what's your take on agents who prove to be more effective on the floor despite having lower pay than the "seasoned agents" who perform less optimally than they do?


Jan 15, 2004, 05:25 PM	#1
FendeR_21 Automatic Kalashnikov 1947 Join Date: Apr 2002 Location: Driverland	why call center agents resigning... just curious why call center agents resigning... just curious Im not a call center agent and im curious whats it like being one. First ive observed that these people are one of the best payed workers in the country. They earn twice as much as licensed engineers, Architects and medical workers do. The professionals cringe everytime they see their payslips when they compare it to a call center agent's payslip. As they say, Call centers beat any 8-5 job out there. Being a part of the fastest growing industry in the nation certainly helps. Plus, it is extremely hyped in ads that being in a call center is full of fun, not to mention the "barkada - youthful" environment. From a point of view, sounds like a perfect job. Despite all the financial perks and rewards, i still hear a lot of people resigning which alarms me. What could be the possible reasons?, and when they do resign are these people prepared to work in a low paying job again? For now, your guess is as good as mine. Proven testimonials are welcomed here.


Jan 16, 2004, 08:03 AM	#9
fairychild Member Join Date: Dec 2003 Location: Metro Manila	Why the "Goodbye's"... There are dozens of reasons for this. To mention some: 1. High pay = high level of pressure 2. Some call centers are too big/populous to even perceive promotion. That is why most agents move on to new centers just to have a better shot at promotion. 3. Personal reasons=most of them feel that they need to get back to their "normal" lives 4. Professional reasons= there are better chances of working in their line of profession outside the call center industry 5. They hate their bosses? 6. Administrative concerns (not satisfied with how the adminstration handles matters). 7. Safety = working in the night shift poses not only health concerns, but also issues in public safety (being nabbed, holdup, rape, etc.) 8. and the list goes on for whatever reasons a regular employee might want to resign...


Jan 15, 2004, 05:29 PM	#2
FendeR_21 Automatic Kalashnikov 1947 Join Date: Apr 2002 Location: Driverland	sorry wrong grammar, should be titled : why are call center agents resigning?... just curious. im excited sa mga replies.


Jan 15, 2004, 07:18 PM	#3
*KuyaDanny* Moderator Join Date: Jan 2000 Location: Makati	Title edited.


Jan 15, 2004, 08:23 PM	#4
Ellheym entrepreneur Join Date: Aug 2000 Location: Cainta, Rizal	siguro sobrang pressure sa work.. wala na kasing night life.


Jan 16, 2004, 12:12 AM	#5
*neth_row* Moderator Join Date: Sep 1999 Location: One Center Court	There's a thread a few months back titled "Call Center Burnout" or something to that effect. I think everything is pretty much summed up in that thread. Anyone care to look it up?


Jan 16, 2004, 12:12 AM	#6
belliecute Member Join Date: Oct 2003 Location: metro manila	eventually you'll find out that you're getting bored on the job. others say that they are not contended with their work. the only skill that you could exercise here is your communication skills. i have a big salary in my previous call center but i'm not happy anymore so i resigned. and there is not much room for growth.


Jan 16, 2004, 02:27 AM	#7
bigbadwolf AtletA SportsWear Join Date: Feb 2001 Location: Pasay City	90% of the agents who resign from call centers transfer to other call centers. Since they've gained enough experience, they move to newly established call centers for a higher pay and/or promotion.


Jan 16, 2004, 07:16 AM	#8
mark_mark MAXICARE APPLY 09226047864! Join Date: Apr 2000 Location: PM me for details	routine.


Jan 16, 2004, 08:34 AM	#10
piQuAnT chopstix twirler ;) Join Date: Sep 2001	fairychild has pretty much answered the question.. to add to what s/hes said....since u have limited skills that u have learned in a call ctr...more often than not it wouldnt qualify you for a better job outside the call ctr industry.


Jan 16, 2004, 11:11 AM	#12
dothe101 Member Join Date: Jun 2002 Location: Cebu	hi ferry child, are u from Cebu? I'm from cebu myself but working in manila (but not in a call center). I've heard that the industry is starting to pick up in cebu. anyway my third party analysis on the issue is that as attractive as the compensation sounds, there is a question about the long term prospects of the job. (do u still see yourself working in the industry in 3,5 or 10 years time?) for most people THEY DON'T. Working in shifts, and answering to client call is not everyone's idea of a career. Should you be interested to join a call center though (in Cebu) I suggest the best time to join is now, since it is still starting to pick---therefore chances of promotion is higher since you'll be part of the pioneering batches. What's your major btw? Maybe you could also work in a call center company but not in operations but with support dept. (HR, Finance, IT)--I think they pay just as well and you don't have to work odd hours and skills/experience garnened in this functions are more transferable/relevant should you choose to switch to other industries later on.


Jan 16, 2004, 11:48 AM	#14
jazzy Wais! Master Join Date: Oct 2000 Location: n/a	realizing that it's not the career path they want to take.


Jan 16, 2004, 07:30 PM	#15
LinuxMandrake Indian Pana Kakana-kana Join Date: Oct 2001 Location: Makati	1. may opening sa bagong call center, and lahat gustong maging pioneer 2. mas malaki ang offer sa kabila, so unahan na naman mag-apply... 3. may balitang magaganda ang mga babaeng agent sa kabilang call center, kaya lahat ng lalaki, unahang mag-apply sa call center na un... hehehe... my two cents. love peace and menudo grease!


Jan 16, 2004, 10:08 PM	#16
FendeR_21 Automatic Kalashnikov 1947 Join Date: Apr 2002 Location: Driverland	so if people are transferring from one call center to another, das dat mean thats the major reason for resignation? parang vicious cycle...


Jan 27, 2004, 06:03 AM	#19
otakusenshi Enjoy Life Ü Join Date: Oct 2003 Location: Far South	just to add: SALARY COMPARISON A good example is my friends acct and my acct. We're both Cust Care Reps of a Telecomm industry His basic salary is 18k and mine is just 15k He works 6am-3pm and I work 2am-11am He only takes call about 10-20 calls talking about the same issue (WLNP) and I take 60 and above++ calls a day, no avail, queueing. Plus, the kind of calls i take are from gen info, changes on the acct, billing concerns, troubleshooting AND WLNP. We're both located in Global City as of this moment and if there is something that will make me feel better is that their acct will be moved to Roxas Blvd within this year, maybe before end of summer.... BUT again, we both work on the same company but we don't get paid based on the kind of workload.