Starting Salary Of Call Center Agents? How Much?

Dominic Reyes · Oct 27, 2003, 07:44 PM

Starting Salary of Call Center Agents? How much? What is the usual take home pay of people working in Ambergis, Etel, PeopleSupport, Convergys, INFOXX, etc?

leftwinger · Oct 27, 2003, 09:14 PM

LinuxMandrake · Oct 28, 2003, 01:03 AM

cupcake · Oct 28, 2003, 08:27 AM

OliverWood21 · Oct 28, 2003, 08:58 AM

Ellheym · Oct 28, 2003, 08:21 PM

OliverWood21 · Oct 29, 2003, 07:20 AM

Bakit walang sumasagot??

Puro tuldok na lang ba tayo?

cupcake · Oct 29, 2003, 08:17 AM

eh kasi secret eh......

si Ellheym di naan tuldok eh, sha ang sumira sa record...haha.....

niwei eto totoong sagot, mga 12K-20K starting salary sa call center DAW, di ko alam kung saang call center......

Burberry_gurl · Oct 29, 2003, 08:52 AM

yeah... it usually ranges from 12 - 20...

pero tip lang ndi porket malaki yung starting eh ok... kasi minsan sa benefit nagkakatalo... may alam ako 17 ata yung starting pero 5 vacation/sick leave lang a year.... wag na noh....

cupcake · Oct 29, 2003, 09:10 AM

naku naman, kahit mataas ang sweldo kung ganun rin naman ang VL/SL mo....wag na nga lang talaga!!! mahilig pa naman ako magbakasyon....hehe....

ruroni · Oct 30, 2003, 12:10 AM

hmmm sa IT career 15 VL/SL eh hindi naman magamit kasi tambak ang work

aajao · Oct 30, 2003, 03:24 AM

leftwinger · Oct 30, 2003, 04:09 AM

.......confidential?

...remember the confidentiality clause we signed?

leftwinger · Oct 30, 2003, 04:12 AM

Quote:

Originally posted by Burberry_gurl
yeah... it usually ranges from 12 - 20...

pero tip lang ndi porket malaki yung starting eh ok... kasi minsan sa benefit nagkakatalo... may alam ako 17 ata yung starting pero 5 vacation/sick leave lang a year.... wag na noh....

wag na lang, sa kanila na lang yung 17-20K nila. ayokong mamatay at maburo.

bronze_freak · Oct 30, 2003, 03:18 PM

may yearly increase ba *** sweldo

Pin@tubo · Oct 30, 2003, 04:01 PM

there's a thread on call center salaries a few months ago. di ko ma-search, but i have copied the posts from there dati. here they are. i dunno how updated these are though:

Convergys - 12K for fresh grad, 15K with call center exprerience (+ 1K allowance)
Sykes, Asia - 10K (+ 1k voice support allowance,+ meal/transpo allowance, + hazard pay, depending on your schedule and location)
PeopleSupport - 12K (+ meal/transpo allowance)
InfonXX - 10K
Link2Support - 9K (+ night allowance, + proficiency allowance depending on employment status)
eTelecare - 12K (for techsupport, don't know for customer service and don't know their allowances either)
C3 - 11K
GlobalStride - 10K

Salaries are for probationary employees only, upon regularization, siempre may increase. Night differential rate varies from 10% - 30%.
16K daw sa iTouchPoint for people with call center experience. For fresh grads 14K. Not so sure about this though.
My friend got 17T as a starting salary in Itouchpoint with lots of other bonuses. I think his salary there right now is almost 27T since he was promoted to a shift supervisor.
Itouchpoint and Convergys gives out the highest entry level salaries for those with call center experience.

Actually sa SYKES, depende sa project account yung basic salary
10K pero yung iba like yung sa MCI 11K yung sa iba, yung tech support, 12K and this is true: (+ 1k voice support allowance,+ meal/transpo allowance, + hazard pay, depending on your schedule and location)

PeopleSupport - 12K (+ meal/transpo allowance)

INFOnxx - 10K + 3.5 allowance

eTelecare - 12K for techsupport like sa Dell Account plus 1.1K pag graveyard shift ka pero allowed mag overtime kaya mataas gross pay nila. yung mga first few batches, basic salary nila, 15K talaga, pero ngayon, 12K na lang.

APAC Customer Services - 12K basic salary up to 16K depending on your sales volume. outbound sales kasi.

ePacific Global Contact Center - 12K basic salary pero yung taxable lang is yung 9K. the remaining 3K is non-taxable meaning makukuha mo talaga ng buo yun.

may bagong call center, Sterling Global Call Center - 12K basic salary plus SPIF / comission depending on your sales volume. outbound sales din kasi.

sa Ambergris, di ko lang sure, pero approximately, 12.5K yung basic salary pero pag na assign ka sa inbound sales, may commission din depending on your sales volume.

yun lang. yung iba kasi, 10K lang yung basic salary kasi katulad ng ContactWorld, PCSI, SMiService, AirRelay, SVIConnect, Vertex Solutions, etc. pero may commission din sa sales volume. Masarap kasing mag outbound sales keysa mag technical support, customer service, or directory assistance kasi rewarding yung salary at mapapatunayan mo talagang magaling kang Call Center Agent.

quote:

Originally posted by contactagent
eTelecare - 12K for techsupport like sa Dell Account plus 1.1K pag graveyard shift ka pero allowed mag overtime kaya mataas gross pay nila. yung mga first few batches, basic salary nila, 15K talaga, pero ngayon, 12K na lang.

Sa outbound naman ng Etel, starting is PhP10T pero as stated above attractive yung night diff & overtime p ay plus a similar "hazard" add-on.

aajao · Oct 30, 2003, 10:01 PM

way above the basic pay that bank employers offer. although in banks, panalo ka sa benefits!

okay, moving on to the topic...

otakusenshi · Oct 31, 2003, 07:32 AM

salary issues "...remember the confidentiality clause we signed?" was there any confidentiality clause on this? hmm... not that i'm aware of... but we have a non-compete clause for 1yr... imagine?!!!! but i know it doesn't happens with other agents who have moved on to a different career...

ahehehe....
may call center naman sa Global City na ganito ang salary

Trainee 10.5k
Proby 12k
REg 15k

plus 30% night diff... night diff applies from 10pm to 6am
then upon regularization rice sub of 500
15vl/sl
basic sutff and some benefits...

although i don't like the account im into...

cupcake · Oct 31, 2003, 08:53 AM

buti pa sa mga call centers mas mataas ang sweldo..kesa sa ibang IT companies.....na ang job title eh "programmer"......hay.....

Sweetkay · Oct 31, 2003, 10:38 AM

Anyone know the salary of ICT?


Oct 27, 2003, 07:44 PM	#1
Dominic Reyes Driven. Responsible. Join Date: Sep 2000 Location: Makati	Starting Salary Of Call Center Agents? How Much? Starting Salary of Call Center Agents? How much? What is the usual take home pay of people working in Ambergis, Etel, PeopleSupport, Convergys, INFOXX, etc?


Oct 30, 2003, 03:24 AM	#12
aajao well-behaved! Join Date: Aug 2001 Location: 1531 Uphill St.	i thought salaries are supposed to be ...


Oct 27, 2003, 09:14 PM	#2
leftwinger On thin ice Join Date: Jun 2000 Location: The Penalty Box	...


Oct 28, 2003, 01:03 AM	#3
LinuxMandrake Indian Pana Kakana-kana Join Date: Oct 2001 Location: Makati	...


Oct 28, 2003, 08:27 AM	#4
cupcake Java Geek Join Date: Aug 2000 Location: Big Apple	...


Oct 28, 2003, 08:58 AM	#5
OliverWood21 Quidditch Captain Join Date: Aug 2002 Location: Gryffindor House	...


Oct 28, 2003, 08:21 PM	#6
Ellheym entrepreneur Join Date: Aug 2000 Location: Cainta, Rizal	?


Oct 29, 2003, 07:20 AM	#7
OliverWood21 Quidditch Captain Join Date: Aug 2002 Location: Gryffindor House	Bakit walang sumasagot?? Puro tuldok na lang ba tayo?


Oct 29, 2003, 08:17 AM	#8
cupcake Java Geek Join Date: Aug 2000 Location: Big Apple	eh kasi secret eh...... si Ellheym di naan tuldok eh, sha ang sumira sa record...haha..... niwei eto totoong sagot, mga 12K-20K starting salary sa call center DAW, di ko alam kung saang call center......


Oct 29, 2003, 08:52 AM	#9
Burberry_gurl Prozac TID Join Date: Nov 2002 Location: Pavillion III	yeah... it usually ranges from 12 - 20... pero tip lang ndi porket malaki yung starting eh ok... kasi minsan sa benefit nagkakatalo... may alam ako 17 ata yung starting pero 5 vacation/sick leave lang a year.... wag na noh....


Oct 29, 2003, 09:10 AM	#10
cupcake Java Geek Join Date: Aug 2000 Location: Big Apple	naku naman, kahit mataas ang sweldo kung ganun rin naman ang VL/SL mo....wag na nga lang talaga!!! mahilig pa naman ako magbakasyon....hehe....


Oct 30, 2003, 12:10 AM	#11
ruroni sith lord Join Date: Aug 2000 Location: Q.C.	hmmm sa IT career 15 VL/SL eh hindi naman magamit kasi tambak ang work


Oct 30, 2003, 04:09 AM	#13
leftwinger On thin ice Join Date: Jun 2000 Location: The Penalty Box	.......confidential? ...remember the confidentiality clause we signed?


Oct 30, 2003, 03:18 PM	#15
bronze_freak Professional Dimwit Join Date: Apr 2002 Location: Grayskull	may yearly increase ba *** sweldo


Oct 30, 2003, 04:01 PM	#16
Pin@tubo Member Join Date: Aug 2003 Location: 15.13°N, 120.35°E	there's a thread on call center salaries a few months ago. di ko ma-search, but i have copied the posts from there dati. here they are. i dunno how updated these are though: Convergys - 12K for fresh grad, 15K with call center exprerience (+ 1K allowance) Sykes, Asia - 10K (+ 1k voice support allowance,+ meal/transpo allowance, + hazard pay, depending on your schedule and location) PeopleSupport - 12K (+ meal/transpo allowance) InfonXX - 10K Link2Support - 9K (+ night allowance, + proficiency allowance depending on employment status) eTelecare - 12K (for techsupport, don't know for customer service and don't know their allowances either) C3 - 11K GlobalStride - 10K Salaries are for probationary employees only, upon regularization, siempre may increase. Night differential rate varies from 10% - 30%. 16K daw sa iTouchPoint for people with call center experience. For fresh grads 14K. Not so sure about this though. My friend got 17T as a starting salary in Itouchpoint with lots of other bonuses. I think his salary there right now is almost 27T since he was promoted to a shift supervisor. Itouchpoint and Convergys gives out the highest entry level salaries for those with call center experience. Actually sa SYKES, depende sa project account yung basic salary 10K pero yung iba like yung sa MCI 11K yung sa iba, yung tech support, 12K and this is true: (+ 1k voice support allowance,+ meal/transpo allowance, + hazard pay, depending on your schedule and location) PeopleSupport - 12K (+ meal/transpo allowance) INFOnxx - 10K + 3.5 allowance eTelecare - 12K for techsupport like sa Dell Account plus 1.1K pag graveyard shift ka pero allowed mag overtime kaya mataas gross pay nila. yung mga first few batches, basic salary nila, 15K talaga, pero ngayon, 12K na lang. APAC Customer Services - 12K basic salary up to 16K depending on your sales volume. outbound sales kasi. ePacific Global Contact Center - 12K basic salary pero yung taxable lang is yung 9K. the remaining 3K is non-taxable meaning makukuha mo talaga ng buo yun. may bagong call center, Sterling Global Call Center - 12K basic salary plus SPIF / comission depending on your sales volume. outbound sales din kasi. sa Ambergris, di ko lang sure, pero approximately, 12.5K yung basic salary pero pag na assign ka sa inbound sales, may commission din depending on your sales volume. yun lang. yung iba kasi, 10K lang yung basic salary kasi katulad ng ContactWorld, PCSI, SMiService, AirRelay, SVIConnect, Vertex Solutions, etc. pero may commission din sa sales volume. Masarap kasing mag outbound sales keysa mag technical support, customer service, or directory assistance kasi rewarding yung salary at mapapatunayan mo talagang magaling kang Call Center Agent. quote: Originally posted by contactagent eTelecare - 12K for techsupport like sa Dell Account plus 1.1K pag graveyard shift ka pero allowed mag overtime kaya mataas gross pay nila. yung mga first few batches, basic salary nila, 15K talaga, pero ngayon, 12K na lang. Sa outbound naman ng Etel, starting is PhP10T pero as stated above attractive yung night diff & overtime p ay plus a similar "hazard" add-on.


Oct 30, 2003, 10:01 PM	#17
aajao well-behaved! Join Date: Aug 2001 Location: 1531 Uphill St.	way above the basic pay that bank employers offer. although in banks, panalo ka sa benefits! okay, moving on to the topic...


Oct 31, 2003, 07:32 AM	#18
otakusenshi Enjoy Life Ü Join Date: Oct 2003 Location: Far South	salary issues "...remember the confidentiality clause we signed?" was there any confidentiality clause on this? hmm... not that i'm aware of... but we have a non-compete clause for 1yr... imagine?!!!! but i know it doesn't happens with other agents who have moved on to a different career... ahehehe.... may call center naman sa Global City na ganito ang salary Trainee 10.5k Proby 12k REg 15k plus 30% night diff... night diff applies from 10pm to 6am then upon regularization rice sub of 500 15vl/sl basic sutff and some benefits... although i don't like the account im into...


Oct 31, 2003, 08:53 AM	#19
cupcake Java Geek Join Date: Aug 2000 Location: Big Apple	buti pa sa mga call centers mas mataas ang sweldo..kesa sa ibang IT companies.....na ang job title eh "programmer"......hay.....


Oct 31, 2003, 10:38 AM	#20
Sweetkay low profile na Join Date: Aug 2000 Location: w/peepz who luv me	Anyone know the salary of ICT?