C O N T A C T W O R L D . . . home thread

aina_crazy_girl · Sep 10, 2003, 10:43 PM

Please post freely, but not rudely..

Kasi, we're one bug happy family!

Corny

potatochips · Sep 11, 2003, 09:01 AM

this is good, no more rude comments

hack__you · Sep 11, 2003, 11:46 PM

dumadami maganda sa floor ah......
dami ko kras hehe..

aina_crazy_girl · Sep 12, 2003, 12:01 AM

Quote:

Originally posted by hack__you
dumadami maganda sa floor ah......
dami ko kras hehe..

hehehe! ikaw, ha!

saang floor?

btw, correction lang sa post ko: one BIG happy family tayo.

^mhelay^ · Sep 13, 2003, 01:15 PM

Hello sa mga taga CW ako ay kapitbahay niyo!!!

Sino may kakilala kay Nina Girl dito?

aina_crazy_girl · Sep 14, 2003, 06:08 PM

Quote:

Originally posted by ^mhelay^
Hello sa mga taga CW ako ay kapitbahay niyo!!!
Sino may kakilala kay Nina Girl dito?

as in nina the former receptionist?

Apolpay · Sep 15, 2003, 03:16 PM

ganda ng batang yun

" Nina "
kaya lang isip bata

aina_crazy_girl · Sep 15, 2003, 10:58 PM

Quote:

Originally posted by Apolpay
ganda ng batang yun " Nina "
kaya lang isip bata

seventeen lang kaya yun!

hehehe!

mirage_xii · Sep 15, 2003, 11:57 PM

Hello, Folks. How's everything going with CW? How about the compensation, benefits, the environment, the people, etc? Thanks in advance.

aina_crazy_girl · Sep 16, 2003, 01:41 AM

Quote:

Originally posted by mirage_xii
Hello, Folks. How's everything going with CW? How about the compensation, benefits, the environment, the people, etc? Thanks in advance.

one thing i learned from years of watching "Bambi"...

if you have nothing good to say; don't say anything at all

in less than two months the pioneer team willbe here for a year already...

and still no Performance Appraisal, promotion or raises.

just stating one of the few facts.

shi_zilin · Sep 16, 2003, 03:41 PM

hi, guys! great to be here. it's break time.
thanks, aina_crazy_girl for creating this thread!

"ther wüza time when people hädaway with wordz..."

shi_zilin · Sep 16, 2003, 06:42 PM

The american accent and culture training was fun! and we really enjoyed! We're now into technical training.
So far, so good. the latest batch (batch 13) is doing fine.

hack__you · Sep 20, 2003, 07:06 PM

Problem:
Techs didnt received night diff/Missing pay slips

Description:
Lot's of techs working in the night shift are complaining about their night differential, transpo allowances, and missing pay slip....hmmm seems like there is a problem in our HR dept.

Solution:Vpace/Toade/Tarp/Ecy

Issue Type: Others
Category: Escalation
Component: Esc: Internal Caller
Reason: Policy Question
Cause: Policy Question

hack__you · Sep 20, 2003, 07:16 PM

I pity those L2's

Now...they are required to take calls
..........they should help L1's
..........their head's are on the line every dispatch b/c of approval
..........and most of all
.
.
.
.
SAME SALARY AS L1's
.
tsk..tsk..tsk..tsk
.
a demotion indeed!!

aina_crazy_girl · Sep 22, 2003, 01:59 AM

this company is gonna lose alot of really good people ifthey don't change their management strategy.

actually.. i think pati individual campaign management mga problematic din eh!

hack__you · Sep 23, 2003, 02:56 PM

i'm gonna be audited later......[heart pounding]
lord have mercy...give me a good call

lambchop · Sep 24, 2003, 01:43 AM

Quote:

Originally posted by aina_crazy_girl
this company is gonna lose alot of really good people ifthey don't change their management strategy.

actually.. i think pati individual campaign management mga problematic din eh!

without a doubt!!!

batch 1 pa and until now our salary is still the same. napromote na as L2 wala man lang increase kahit P100. I'm really disappointed with our company!!! They have so many demands without even considering the scenerios. Laging down DELLSERV, sobrang bagal ng system. My golly gulay sila kaya maging tech. Ilan na lang ba sa batch 1 ang nandito pa rin? We started almost 200 ewan ko kung meron pang 70 na natira!

and for god sake pls alisin si black H at AF! ibalik na lang si scott. yung nangyari nung sunday ewan ko pero sana karma yun sa kanila!!!

nakakatawa kasi may incentive na prinesent and I do believe ***** 3 lang ang nakakuha since may. yung tshirt di pa gawa. YES Tshirt po yung incentive at yung cash ang hirap pong makuha! naglagay ata sila nun para di makuha. At yung mga gift nung recognition day SM gift checks. tapos yung mug na binigay sa team player kinuha din pag baba ng stage. Such a shame MUG lang di pa makabili. No wonder why their motto is [b]"Legendary Service @ lower COST"[b]

haaay hangang this year na lang ako dito. Hindi ko na talaga matiis mga bwiset dito! na trauma na ata ako sa call center. Ganito din kaya sa iba? Considering the work that we do, we don't deserve this kind of treatment. Such a good way to motivate us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mahirap na trabaho ang baba pa ng sahod!

hack__you · Sep 24, 2003, 11:14 AM

i'm thinking of leaving the company na rin e...

how can you maintain 15 sec acw and 17 minutes of call time
if dellserv and dsn is so slow??

how can you attain a 100% dsn usage when dsn is always down?

how can you minimize exclusion when most of the calls are wrong company numbers...because the phone list and the *8 phone transfer codes are almost always wrong!!!

many times a customer called in to ask a number for certain department....then after 15 minutes the customer will callback again stating that the phone number you gave is not working anymore. YOU'RE HIT!!!

I remember using dsn a week ago about a certain problem.....the answer of dsn is "ASK YOUR L2 OR MANAGER"....watdapak
My manager and my L2 are taking calls for god's sakes

My suggestion is.....

If dellserv is down....

1. The entire site should not take calls.....why??
Because the customer was on hold for about 45 minutes on the phone waiting for a technician to answer, then you will tell them, " I apologize for the inconvinience but the system is currently updating at the moment" , If you're the customer, what will you feel? They will become frustrated and irate with the tech...and the only thing an L2 or a manager can say is "CONTROL THE CALL"...........crap

Let all calls be rerouted to a site where the tools (dellserv,dsn,knowledge base) are up so that the problem of the customer can be addressed as soon as possible.....AND THAT'S CUSTOMER EXPERIENCE FOR YOU!!!

aina_crazy_girl · Sep 25, 2003, 12:03 AM

I hope that upper management can read this so they know our plight.

I have no problems kina Mr. Dan Reyes, Raymond Hernandez, Caloy De Vera or amyone from admin.

IT and Telecoms do their best!

There are some issues with HR, though. And I speak for almost everyone here.

IT seems they don't really care about us or cannot support us. And how can they?

They are SO understaffed!

Just think: We keep on ramping people up almost every month. And there are prolly over a thousand of us already.

pero MS. CHE DAEZ is nagiisa at nagtatanging payroll person.
hullo! we don't even have proper software for her job! Manual labor lahat, man! And she is so kawawa every payroll and cut-off day! How about that? She works really hard and needs help and a raise!

And ITKA sucks!

It seems as if HR doesn't care about us at all! WE ARE contactworld! Not just servicezone! We are working for Contactworld! They should have a say sa atin! They never checked if we did have a performance appraisal onour sixth month, did not give us surveys sheets to check on us.. they don't even make themselves readily available to hear everyone's grievances!

And what about yung mga naunang mag-apply for various postions? No feedback whatsoever.

These are complaints I keep hearing and listening to as well as a personal observation.

It isn't Contacworld's management that has issues.. it's servicezone's!

LAMBCHOP

si H baka pwede pa but AF (if i guessed right) has no fault in this. he is just doing what he is told. the incentives he can give out are limited by other people or another person. don't blame him. he's just like us. marami din siyang ginagawa and if you think that he was promoted or was given a raise.. i think you're mistaken (i think lang,ha).

thanks you guys for your feedback. i hope soemthing postitve comes out of this.

God bless!

hack__you · Sep 27, 2003, 06:24 AM

sarap mag-pex sa pantry


Sep 10, 2003, 10:43 PM	#1
aina_crazy_girl Surviving. Join Date: Jan 2003 Location: Makati	C O N T A C T W O R L D . . . home thread Please post freely, but not rudely.. Kasi, we're one bug happy family! Corny


Sep 16, 2003, 03:41 PM	#11
shi_zilin trie dise aper desoptera Join Date: Mar 2001 Location: Laguna, PH	hi, guys! great to be here. it's break time. thanks, aina_crazy_girl for creating this thread! "ther wüza time when people hädaway with wordz..." Last edited by shi_zilin : Sep 16, 2003 at 06:37 PM.


Sep 11, 2003, 09:01 AM	#2
potatochips Member Join Date: Aug 2003	this is good, no more rude comments


Sep 11, 2003, 11:46 PM	#3
hack__you CORNHOLE Join Date: Jul 2002 Location: Metro_Manila	dumadami maganda sa floor ah...... dami ko kras hehe..


Sep 13, 2003, 01:15 PM	#5
^mhelay^ Hate is my Pride Join Date: Jun 2000 Location: Metro_Manila	Hello sa mga taga CW ako ay kapitbahay niyo!!! Sino may kakilala kay Nina Girl dito?


Sep 15, 2003, 03:16 PM	#7
Apolpay Member Join Date: Jul 2000 Location: Metro_Manila	ganda ng batang yun " Nina " kaya lang isip bata


Sep 15, 2003, 11:57 PM	#9
mirage_xii Mars Base Alpha Join Date: Sep 2002 Location: CLASSIFIED	Hello, Folks. How's everything going with CW? How about the compensation, benefits, the environment, the people, etc? Thanks in advance.


Sep 16, 2003, 06:42 PM	#12
shi_zilin trie dise aper desoptera Join Date: Mar 2001 Location: Laguna, PH	The american accent and culture training was fun! and we really enjoyed! We're now into technical training. So far, so good. the latest batch (batch 13) is doing fine.


Sep 20, 2003, 07:06 PM	#13
hack__you CORNHOLE Join Date: Jul 2002 Location: Metro_Manila	Problem: Techs didnt received night diff/Missing pay slips Description: Lot's of techs working in the night shift are complaining about their night differential, transpo allowances, and missing pay slip....hmmm seems like there is a problem in our HR dept. Solution:Vpace/Toade/Tarp/Ecy Issue Type: Others Category: Escalation Component: Esc: Internal Caller Reason: Policy Question Cause: Policy Question


Sep 20, 2003, 07:16 PM	#14
hack__you CORNHOLE Join Date: Jul 2002 Location: Metro_Manila	I pity those L2's Now...they are required to take calls ..........they should help L1's ..........their head's are on the line every dispatch b/c of approval ..........and most of all . . . . SAME SALARY AS L1's . tsk..tsk..tsk..tsk . a demotion indeed!!


Sep 22, 2003, 01:59 AM	#15
aina_crazy_girl Surviving. Join Date: Jan 2003 Location: Makati	this company is gonna lose alot of really good people ifthey don't change their management strategy. actually.. i think pati individual campaign management mga problematic din eh!


Sep 23, 2003, 02:56 PM	#16
hack__you CORNHOLE Join Date: Jul 2002 Location: Metro_Manila	i'm gonna be audited later......[heart pounding] lord have mercy...give me a good call


Sep 24, 2003, 11:14 AM	#18
hack__you CORNHOLE Join Date: Jul 2002 Location: Metro_Manila	i'm thinking of leaving the company na rin e... how can you maintain 15 sec acw and 17 minutes of call time if dellserv and dsn is so slow?? how can you attain a 100% dsn usage when dsn is always down? how can you minimize exclusion when most of the calls are wrong company numbers...because the phone list and the *8 phone transfer codes are almost always wrong!!! many times a customer called in to ask a number for certain department....then after 15 minutes the customer will callback again stating that the phone number you gave is not working anymore. YOU'RE HIT!!! I remember using dsn a week ago about a certain problem.....the answer of dsn is "ASK YOUR L2 OR MANAGER"....watdapak My manager and my L2 are taking calls for god's sakes My suggestion is..... If dellserv is down.... 1. The entire site should not take calls.....why?? Because the customer was on hold for about 45 minutes on the phone waiting for a technician to answer, then you will tell them, " I apologize for the inconvinience but the system is currently updating at the moment" , If you're the customer, what will you feel? They will become frustrated and irate with the tech...and the only thing an L2 or a manager can say is "CONTROL THE CALL"...........crap Let all calls be rerouted to a site where the tools (dellserv,dsn,knowledge base) are up so that the problem of the customer can be addressed as soon as possible.....AND THAT'S CUSTOMER EXPERIENCE FOR YOU!!!


Sep 25, 2003, 12:03 AM	#19
aina_crazy_girl Surviving. Join Date: Jan 2003 Location: Makati	I hope that upper management can read this so they know our plight. I have no problems kina Mr. Dan Reyes, Raymond Hernandez, Caloy De Vera or amyone from admin. IT and Telecoms do their best! There are some issues with HR, though. And I speak for almost everyone here. IT seems they don't really care about us or cannot support us. And how can they? They are SO understaffed! Just think: We keep on ramping people up almost every month. And there are prolly over a thousand of us already. pero MS. CHE DAEZ is nagiisa at nagtatanging payroll person. hullo! we don't even have proper software for her job! Manual labor lahat, man! And she is so kawawa every payroll and cut-off day! How about that? She works really hard and needs help and a raise! And ITKA sucks! It seems as if HR doesn't care about us at all! WE ARE contactworld! Not just servicezone! We are working for Contactworld! They should have a say sa atin! They never checked if we did have a performance appraisal onour sixth month, did not give us surveys sheets to check on us.. they don't even make themselves readily available to hear everyone's grievances! And what about yung mga naunang mag-apply for various postions? No feedback whatsoever. These are complaints I keep hearing and listening to as well as a personal observation. It isn't Contacworld's management that has issues.. it's servicezone's! LAMBCHOP si H baka pwede pa but AF (if i guessed right) has no fault in this. he is just doing what he is told. the incentives he can give out are limited by other people or another person. don't blame him. he's just like us. marami din siyang ginagawa and if you think that he was promoted or was given a raise.. i think you're mistaken (i think lang,ha). thanks you guys for your feedback. i hope soemthing postitve comes out of this. God bless!


Sep 27, 2003, 06:24 AM	#20
hack__you CORNHOLE Join Date: Jul 2002 Location: Metro_Manila	sarap mag-pex sa pantry